Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did NOT deliver and they KEPT my money. If it’s not a scam, it certainly looks like it. I ordered a same day delivery. Two days later the flowers still haven’t been delivered. The recipient was present and was never called. Support pretended to try contacting the florist and kept saying they were waiting for an answer from them… for 40 hours. Eventually I had to order somewhere else, yet they kept refusing to refund me, claiming they were waiting for an answer, even though it made no sense to deliver the order two days late, and in any case there was no sign that it would ever be delivered anyway.”

Helpful Report

(Bernard Rochet Flowers) - Posted 7 months ago

“Beautiful flowers; delivered on time.”

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(Clapham Flowers) - Posted 7 months ago

“Easy order process, Beautiful Arrangement, on time Delivery with up to date information /status.”

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(Le Jardin Rose) - Posted 7 months ago

“Bought on line which was easy to use and very responsive.”

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(Flower Station) - Posted 7 months ago

“Intuitive website. Fantastic flowers. Joyful experience.”

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(PM Flowers) - Posted 7 months ago

“order number JVCHMNJQNK. I ordered bouquet COSMO. date of delivery 08.10. https://www.floom.com/us/products/tngPZyB/undefined/cupid?location=11235. A strictly all-white, cream and pale pink palette bursting with lisianthus, astilbe, ranunculus and more. But it came completely different one, not the one I ordered. Where are Ranunculus and Lisianthus there? I am very disappointed. It was my mom Birthday, and I paid for what I didn't want to. photo of the delivery in the attachment”

Helpful Report

Posted 7 months ago

“Very good flowers and good service”

Helpful Report

(Ode A La ROSE- Chicago) - Posted 7 months ago

“Excellent service from Floom. I ordered the flower late at night and they were delivered the day after and the bouquet was as beautiful as the picture on the website.”

Helpful Report

(Saints Flowers) - Posted 7 months ago

“Accusations of fraud. Cancellation of orders without notice. Very poor experience, not recommended at all.”

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Posted 7 months ago

“Good service”

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(Flùr Flowers) - Posted 7 months ago

“Flower combination was lovely, but some roses looked a bit withered, a day later the petals were already brownish .... definately not worth the $160.00.”

Helpful Report

(Bloomie Flower Studio) - Posted 8 months ago

“Flowers were beautiful and ordering easy”

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(Flowers For Dreams) - Posted 8 months ago

“Super quick and contactless delivery!”

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(Saints Flowers) - Posted 8 months ago

“The flowers were ordered for a dear friend at the time of her dad passing. She said they were so beautifully presented that they made her smile. So worth every penny.”

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(Verdure Floral Design) - Posted 8 months ago

“The bouquet was quite small for the price—felt a bit overpriced.”

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(The Flower Gallery) - Posted 8 months ago

“Floom has the most beautiful arrangements! My daughter was absolutely thrilled to receive the flowers. The website is trustworthy and the delivery service is very reliable. This is my second time to use them. I know I will continue to use Floom.”

Helpful Report

(PM Flowers) - Posted 8 months ago

“I regularly use Floom for sending my MIL flowers for special occasions like Mother’s Day and her birthday. She is always pleased with the arrangements, but this time it was I who was disappointed. The flowers came fresh and the type of flowers included in the bouquet were accurate to the description. However, they were simply plunked together and not arranged at all… no artistry, no design, and the result was disappointing: pink roses on one side a huge white hydrangea on the other, purple flowers off by themselves… it just was underwhelming and didn’t look like the picture. I spent far more money on this than I usually do, hoping it would really make an impact and show her how much she matters, but honestly, I was upset that having spent more, she got a leas thoughtful gift.”

Helpful Report

(PM Flowers) - Posted 8 months ago

“I recently got the Discovery Set, and I’m so happy with it! The three scents—English Garden, Pomelo, and Terrarium—are all unique and absolutely beautiful. Even though the candles are small, they fill the room with a relaxing, elegant aroma that feels cozy and just the right amount of luxurious without being overpowering. I’ve also ordered flowers from this shop before and loved them. Everything I’ve received has been top quality and thoughtfully put together. This candle set is no exception. Highly recommend!”

Helpful Report

(Padam) - Posted 8 months ago

“I placed my order from Turkey. I was actually worried about the delivery time. However, everything was perfect. Thank you very much.”

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(Bimba Floral Studio) - Posted 8 months ago

“Amazing service and such stunning flowers!!”

Helpful Report

(PM Flowers) - Posted 8 months ago

Floom is rated 4.4 based on 21,566 reviews