Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Floral and Hardy Reviews

4.4 Rating 59 Reviews

88 %

of reviewers recommend Floral and Hardy

Company Reviews

4.4

Based on 59 reviews


Customer Service
Communication Channels	Telephone

About Floral and Hardy:

Specialists in the creation of beautiful gardens from hand drawn designs, build and planting, our team work with you to realise the true potential of your space.

Visit Website

Phone:

0845 603 2598

Email:

query@floralandhardy.co.uk

Location:

The Design Loft, 8 Hayes Wood Avenue, Hayes Village,
The Design Loft, 8 Hayes Wood Avenue, Hayes Village
Kent
BR2 7BL

Write Your review

Tell us how Floral and Hardy made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paul, Daisy - please respond to the phone calls, emails, twitter messages to organise the follow up (Patio clean & decking refurb) as per our agreement in September "once we are in receipt title to all goods supplied pass to you and our guarantee comes into effect". Cheers Paul”

Posted 7 years ago

“They have taken our money , have not done any of the work and after chasing them for months have now put themselves into voluntary liquidation. Absolute crooks, now understand they have done the same on many occasions. Paul and Helen Ellison are not to be trusted at all.”

Posted 3 months ago

“The business went into liquidation mid-way through our garden redesign project leaving us with a destroyed garden and circa £25,000 out of pocket. Paul Ellison was uncommunicative and unapologetic throughout, providing zero project management. He finally sent an impersonal email without any apology whatsoever to announce the firm’s liquidation. I wish I had read more reviews of F&H before contracting with them. The original design was ok but pretty uninspiring (mainly just playing back to us what we had described). The firm were happy to take money off us not long before their voluntary liquidation for materials that they then never ordered when they were supposed to. Subsequently we realised that the owners appear to have a track record of liquidating companies and then reappearing with another company trading under a very similar name. I have been involved in many building and renovation projects over the years. Floral & Hardy were far and away the worst company I have ever engaged with. Avoid”

Posted 3 months ago

“I would strongly avoid this company. I never leave negative reviews but I have been pushed to breaking point. I would say that Paul is at best disingenuous- in his own words " a great salesman but the rest of the business is struggling to keep up". The project started late, missed every deadline , with poor communication through out other than when invoices where due - which we at times overstated. Through their poor quality building work they have destroyed the patio area of our garden which will cost thousands to repair. The seats they designed where unusable.and have had to be amended at significant cost. An existing awning has been left usable due to a design error. Plants have needed replacing and their lightening had to be repaired. I have been promised a partial refund (no where near the cost of putting these things right) - which I have now, nearly a month later, been told is delayed due to their accountant being on paternity leave. So different to the pitch. I leave this reviewing hoping to spare others from the same experience - truly dreadful.”

Posted 4 months ago

“Greatly regret using these guys and would not recommend. We contacted F&H to do a complete redesign of our garden and we had problems from the start. Design - the design process was ok, we stated our goals and budget. The design we got back looked good but was 50% over our stated budget. In hindsight the fact you have to pay thousands for the design is clearly leveraged at this point. I didn’t want to walk away from that investment, they rely on that fact, so regrettably we went ahead and agreed a budget 25% higher so we could move forward. Plan - once we agreed to move forward I noticed the plan didn’t align to our garden. The measurements were incorrect materially. I advised F&H of this but they said not to worry. Again another warning sign of their lack of attention to detail / quality Initial layout - once the site was cleared they laid out the design. Given the issues with their plan measurements the design was a mess. We had to highlight this. No proactive management on their behalf and no contrition. If we hadn’t of mentioned the issues I feel they would have proceeded with the incorrect layout. The designer seemed oblivious to their error nor seemed to care. Build - we agreed a build time of 3 months clearly stating we had a deadline to meet. They over ran by 3 months! It was clear within weeks they were behind but the communication process during the build was non existent. They had a an approach of ignoring the issues and hoping we would be happy with that. We had to proactively manage the build and point out issues / errors continually. Again no contrition or acceptance that they were overrunning or there were issues along the way. An apology would have been nice but was not forthcoming. Definitely felt towards the end things were rushed to get the job done. Reality of the design / delivery - now we have lived with the garden for over a year we can see multiple issues. We had 3 clear goals for the garden - the ability to entertain 8 people undercover easily so the kitchen / eating area was useable in all weathers. Whilst we absolutely signed off the plan we naively believed the designer knew what they were doing. The implementation does not give us this ability and layout is compromised. Our mistake was to trust the designer to meet our stated goals and should have been much more involved at the initial stage to ensure the design actually delivered what we needed - the ability to have inbuilt storage (for cushions etc) We have lots of storage BUT it leaks, has inches of water constantly in it making it unusable AND access is massively compromised - none of the cushions actually fit through the access points. As an aside this storage is part of a built in seating / fire pit area. This is virtually unusable as anyone under 6ft3 can’t reach the floor and sit comfortably. - a low maintenance garden with minimal weeding - not delivered (apparently this is our fault as the mood board showed what we’d be getting and from this we should have understood the paths would had weeds growing through…). Quality - from a distance the garden does look good but upon closer inspection we have steps break apart and paths drop so no longer level. The path issue is apparently due to the hot weather last year and not their fault. They promised to come fix the steps last year but have yet to actually return. Numerous plants have died (although to be fair after the 1 year ‘guarantee’.). Minor points - we had to supply extension cables for power as they didn’t have their own. These were then taken by the team at the end of the project and never returned. We had a lighting system installed (as it happens poorly with the majority of the cables visible) with two remote controls - one taken and never returned despite numerous emails requesting the fob be returned. We were offered cash to leave a positive review, we politely declined, at no point did they ask why we weren’t happy to leave a good review!! Think this shows their attitude towards customer service / satisfaction. I’m summary if you very closely manage the design / designer to ensure you actually get a garden design that meets your needs and very closely manage the build process and are happy with minimal customer service then these guys maybe right for you.”

Posted 9 months ago

“My wife and I deeply regret contracting Floral & Hardy for our garden landscaping. Our small garden project remains unfinished 1 year since work commenced. Aspects of the hard landscaping have been built to a low or unserviceable quality and areas of the soft landscaping were subsequently destroyed by the works team after planting. We have also not received various of the items specified in the contract of works nor communication about when these are to be expected. Communications with the business generally during the project have been patchy with many requests going and remaining unaddressed. This has further exacerbated problems with the on-site works team often appearing to operate unsupervised and without any quality control.”

Posted 1 year ago

“Great professional service. Kat and team were efficient, friendly and professional. The price didn’t deviate, and we are very happy with the result . See before and after pictures! Would definitely recommend and use them again.”

Posted 2 years ago

“Disappointed overall. First with the aftercare service - nonexistent. Promised dead plants replaced if within the year. Some were dead within a month. I won’t hold my breath for the promised annual visit to check on the job one year on. Second - some things were not done as I’d requested and on the job when this was pointed out the design person dIsmissed this as an issue. Eg having lavender as a focus point was in memory of my mum. Instead it was a few planted in with other varieties and the impact lost. Also a climbing structure for the kids was made as a platform with a roof on it and a pretty useless steep ramp instead of an slide. I can’t answer some following questions as they’ve not returned calls or service”

Posted 2 years ago

“Can't recommend Floral & Hardy highly enough. To say my garden was a mess is an understatement, but from the start nothing phased Paul and the team. Sam, the designer, has amazing vision and understood exactly what we were looking for, then built on it with ideas we hadn't even considered. The team of builders who carried out the work were hard working and always left the site tidy when they left. Can't wait to get out there and enjoy my new garden...just as soon as it stops chucking it down...”

Posted 4 years ago

“At short notice Floral and Hardy put together a garden design for my elderly aunt who was suffering with dementia. The process of preparing the garden under her watchful eye, gave her immense pleasure, and she was really pleased with the end result. The garden had been planned for easy wheelchair access too and it was great that she could get out to enjoy it again. Paul and his team worked hard to get the project finished as quickly as possible due to my aunts deteriorating health, whilst battling the English weather! Thank you for a job well done, and for giving her the garden back.”

Posted 4 years ago

“We have recently had our garden completely made over and thanks to Paul and Helen, we are very pleased with the results. The garden previously was not at all interesting and so the brief was to change all that and make it a space for us and our 2 girls a place that we would want to spend time in. I can say that we now have just that, and enjoying anytime we can to be in the garden. The service provided by Paul and Helen was excellent. from the initial meeting, design brief and putting that into practice. The team worked through some really bad weather and as a result finished the work on time and to budget. We also found both Paul and Helen willing to make some adjustments as we went along and whilst were very professional, were also friendly and helpful at all times. As a result we would recommend them highly and very pleased with the work they did for us.”

Posted 4 years ago

“Eighteen months ago our garden was in need of a complete make-over. Having erected walls on two sides we engaged Floral-and-Hardy to design and construct the new garden. The design was excellent, everything we had hoped for, with extended patio, pergola leading to a seating area, water feature and an excellent selection of flowering trees, shrubs and other plants. The raised flower beds added an extra dimension to the garden. The construction work included a considerable amount of paving, brick walls for the raised beds and the laying of a new lawn, all of which was done to a very high standard. The sprinkler system is effective in spells of very dry weather Helen, Paul and workers on the site were always courteous, and the site was tidied nightly as the work progressed. A year later we have a colourful garden, enhanced in the evenings by a lighting system, and which attracts many varieties of birds and bees. We are pleased to recommend Floral-and -Hardy for both design and construction of a new garden. Margaret and Allan”

Posted 4 years ago

“Very pleased! we had a garden design done earlier this year. We met Paul who was very comprehensive. We've decided to go ahead and have our garden re-done by Floral and Hardy. The work to date has been of high standard and I can't fault the team, they've let us know everything being done.”

Posted 4 years ago

“Thanks to Paul and Helen for a lovely experience! Our garden is now the perfect place for us to relax and for the kids to play. Their team were great working late to get areas finished in time for a party we were having. Happily recommend to anyone!”

Posted 4 years ago

“We used Floral and hardy to redo our garden and they were fantastic. We wanted to make the most of our narrow long garden. We have had a garden office built which looks amazing, garden lighting and a water feature added in. The plants look great especially when lit up. Overall a very smooth experience and friendly builders too.”

Posted 4 years ago

“Thanks to Floral and Hardy we have a unique garden. It's suits us perfectly with all the features we really wanted. Lawn, flower beds , fruit ,veg areas , patio and lighting etc.”

Posted 6 years ago

“I had a very tired and neglected balcony in central London which Sam and his diligent team transformed into an oasis of beauty and calm. Sam really listened to what I wanted - I had always dreamed of having a living wall and I now have two! The decking they laid has made the whole space look bigger and modern. I do not have green fingers so the team made sure the plants were easy to maintain and the balcony looks beautiful all year round. It really has the wow factor and all my family and friends love spending time out there. Paul managed the whole process very well and I couldn't recommend Floral & Hardy more.”

Posted 7 years ago

“I am very pleased with my new garden and I have received many pleasing comments about it from friends and neighbours. The garden immediately looked very mature although it had only just been planted. It is successfully fulfilling the brief I gave to Helen which was to provide all year around colour; as soon as one plant finishes flowering another one bursts into bloom. I am grateful to Paul and Helen for all their suggestions for the planting, lighting, the water feature and unobtrusive storage which have all combined to ensure that all of the garden is used (formerly a large shed cut off the back of the garden) and that garden looks great in the evening. I am no longer ashamed of my garden and now enjoy showing it off.”

Posted 7 years ago

“Floral and Hardy helped us out of our state of inertia over the garden, in a residential area - semi-detached they transformed 100 foot of confusion into 100 foot of harmony! It wasn't exactly a 'mess' but it was a little tired and in need of lots of renovation and we didn't know what to do first. Paul and Helen opened our eyes to what could be achieved and worked with us to generate a plan which suited our needs. The chaps who come to do the work are all hard workers and responsive to the clients needs and very happy to help in many ways. The garden is now splendid and is like being on holiday , the design is interesting and a joy to explore and walk around. Many thanks!”

Posted 7 years ago

Floral and Hardy is rated 4.4 based on 59 reviews