Floral and Hardy Reviews

Name: Floral and Hardy
Address: The Design Loft, 8 Hayes Wood Avenue, Hayes Village, The Design Loft, 8 Hayes Wood Avenue, Hayes Village, Kent
Rating: 4.41

4.4 Rating 59 Reviews

88 %

of reviewers recommend Floral and Hardy

4.4

Based on 59 reviews

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About Floral and Hardy:

Specialists in the creation of beautiful gardens from hand drawn designs, build and planting, our team work with you to realise the true potential of your space.

Visit Website

Phone:

0845 603 2598

Email:

query@floralandhardy.co.uk

Location:

The Design Loft, 8 Hayes Wood Avenue, Hayes Village,
The Design Loft, 8 Hayes Wood Avenue, Hayes Village
Kent
BR2 7BL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have taken our money , have not done any of the work and after chasing them for months have now put themselves into voluntary liquidation. Absolute crooks, now understand they have done the same on many occasions. Paul and Helen Ellison are not to be trusted at all.”

Helpful Report

Posted 1 year ago

“The business went into liquidation mid-way through our garden redesign project leaving us with a destroyed garden and circa £25,000 out of pocket. Paul Ellison was uncommunicative and unapologetic throughout, providing zero project management. He finally sent an impersonal email without any apology whatsoever to announce the firm’s liquidation. I wish I had read more reviews of F&H before contracting with them. The original design was ok but pretty uninspiring (mainly just playing back to us what we had described). The firm were happy to take money off us not long before their voluntary liquidation for materials that they then never ordered when they were supposed to. Subsequently we realised that the owners appear to have a track record of liquidating companies and then reappearing with another company trading under a very similar name. I have been involved in many building and renovation projects over the years. Floral & Hardy were far and away the worst company I have ever engaged with. Avoid”

Helpful Report

Posted 1 year ago

“I would strongly avoid this company. I never leave negative reviews but I have been pushed to breaking point. I would say that Paul is at best disingenuous- in his own words " a great salesman but the rest of the business is struggling to keep up". The project started late, missed every deadline , with poor communication through out other than when invoices where due - which we at times overstated. Through their poor quality building work they have destroyed the patio area of our garden which will cost thousands to repair. The seats they designed where unusable.and have had to be amended at significant cost. An existing awning has been left usable due to a design error. Plants have needed replacing and their lightening had to be repaired. I have been promised a partial refund (no where near the cost of putting these things right) - which I have now, nearly a month later, been told is delayed due to their accountant being on paternity leave. So different to the pitch. I leave this reviewing hoping to spare others from the same experience - truly dreadful.”

Helpful Report

Posted 1 year ago

“HOw does it help”

Helpful Report

Posted 2 years ago

“F&H came up with a beautiful design for our small london garden which allows us to use the outdoors area all year round. The designer understood exactly what I wanted and it was certainly delivered with some excellent ideas. The plants are exactly what I was looking for and the Mediterranean tropical feel of the garden brings a smile to my face every day. The workers on the ground were polite, pleasant, and hardworking. The only downside was the lack of communication at times (hence the 4 star review rather than 5) and the requests for money before the last stage of the job was complete. The money requested was not a major issue but was certainly a bit awkward as there were some errors. On the communication front, it would go quiet from time to time and we would almost have to act as liaisons between the workmen, suppliers, deliveries on the ground and the designer. I also felt we could have been updated on progress now and again, especially since there were significant delays in the project due to supply issues, but it all worked out in the end. The supply issues meant on occasion workmen were sitting in our garden twiddling their thumbs and I sadly didn’t get to enjoy my garden for a good chunk of the summer. Due to some minor errors along the way, we had to make sure we were really on top of the snagging list (which is essential on any job), but they came back and covered everything on our list and sorted out any outstanding issues without any fuss. One other niggle is the built in bench with cushion storage we had installed - sadly it is not as practical as I had hoped. It’s too high to sit on comfortably and not a great space for cushion storage as they do get wet and dirty. Apart from that everything else in our garden has turned out much better than expected and I am enjoying my garden thanks to this September heatwave. Now let’s see if the bbq/outdoor kitchen withstands the winter and is as useable all year round as we had hoped. Overall, we are very pleased and I would recommend F&H.”

Helpful Report

Posted 2 years ago

“We have been really impressed by the team at Floral and Hardy. Our designer has been fantastic, providing excellent communications and really creative concepts for our garden. The build has been pain free, the construction team the site clean and tidy each day which is a nice touch, based on previous builder experience this isn't always the case. The quality of the workmanship has been of a high standard, with the designer being very accomodating of our requests to change elements as the build progresses. Whilst the garden is only a few weeks 'old' now we are really loving the space, the planting is superb and we especially enjoy the use of lighting for evening entertaining and relaxing. If we need to have work done in the future we will most definitely reach out to the team again!”

Helpful Report

Posted 2 years ago

“Greatly regret using these guys and would not recommend. We contacted F&H to do a complete redesign of our garden and we had problems from the start. Design - the design process was ok, we stated our goals and budget. The design we got back looked good but was 50% over our stated budget. In hindsight the fact you have to pay thousands for the design is clearly leveraged at this point. I didn’t want to walk away from that investment, they rely on that fact, so regrettably we went ahead and agreed a budget 25% higher so we could move forward. Plan - once we agreed to move forward I noticed the plan didn’t align to our garden. The measurements were incorrect materially. I advised F&H of this but they said not to worry. Again another warning sign of their lack of attention to detail / quality Initial layout - once the site was cleared they laid out the design. Given the issues with their plan measurements the design was a mess. We had to highlight this. No proactive management on their behalf and no contrition. If we hadn’t of mentioned the issues I feel they would have proceeded with the incorrect layout. The designer seemed oblivious to their error nor seemed to care. Build - we agreed a build time of 3 months clearly stating we had a deadline to meet. They over ran by 3 months! It was clear within weeks they were behind but the communication process during the build was non existent. They had a an approach of ignoring the issues and hoping we would be happy with that. We had to proactively manage the build and point out issues / errors continually. Again no contrition or acceptance that they were overrunning or there were issues along the way. An apology would have been nice but was not forthcoming. Definitely felt towards the end things were rushed to get the job done. Reality of the design / delivery - now we have lived with the garden for over a year we can see multiple issues. We had 3 clear goals for the garden - the ability to entertain 8 people undercover easily so the kitchen / eating area was useable in all weathers. Whilst we absolutely signed off the plan we naively believed the designer knew what they were doing. The implementation does not give us this ability and layout is compromised. Our mistake was to trust the designer to meet our stated goals and should have been much more involved at the initial stage to ensure the design actually delivered what we needed - the ability to have inbuilt storage (for cushions etc) We have lots of storage BUT it leaks, has inches of water constantly in it making it unusable AND access is massively compromised - none of the cushions actually fit through the access points. As an aside this storage is part of a built in seating / fire pit area. This is virtually unusable as anyone under 6ft3 can’t reach the floor and sit comfortably. - a low maintenance garden with minimal weeding - not delivered (apparently this is our fault as the mood board showed what we’d be getting and from this we should have understood the paths would had weeds growing through…). Quality - from a distance the garden does look good but upon closer inspection we have steps break apart and paths drop so no longer level. The path issue is apparently due to the hot weather last year and not their fault. They promised to come fix the steps last year but have yet to actually return. Numerous plants have died (although to be fair after the 1 year ‘guarantee’.). Minor points - we had to supply extension cables for power as they didn’t have their own. These were then taken by the team at the end of the project and never returned. We had a lighting system installed (as it happens poorly with the majority of the cables visible) with two remote controls - one taken and never returned despite numerous emails requesting the fob be returned. We were offered cash to leave a positive review, we politely declined, at no point did they ask why we weren’t happy to leave a good review!! Think this shows their attitude towards customer service / satisfaction. I’m summary if you very closely manage the design / designer to ensure you actually get a garden design that meets your needs and very closely manage the build process and are happy with minimal customer service then these guys maybe right for you.”

Helpful Report

Posted 2 years ago

“Our garden looks amazing! Katerina worked with us to create our dream front and back garden and we are so happy with the results! Would highly recommend Floral & Hardy.”

Helpful Report

Posted 2 years ago

“F&H have just finished our garden project and we couldn't be more pleased. We weren't quite sure what we wanted to do but Katerina guided us through the options, listened carefully to our likes and dislikes and produced beautiful design drawings. The result, now it's all done, is spot on. The guys from the team were delightful to have around, went to great lengths to minimise disruption and couldn't have been easier to deal with throughout. We are very happy indeed with the results and would certainly recommend F&H to others.”

Helpful Report

Posted 2 years ago

“Floral and Hardy garden project is now complete and we’re very excited by how it’s turned out. Some bumps along the way out of both our controls but this garden is worth the wait! The workers were very tidy and hard working. From the vision to the completion everything has been what we hoped for. Looking forward to spring so we can enjoy the garden and all the new flowers!”

Helpful Report

Posted 2 years ago

“We have been extremely happy with the whole process. Floral and Hardy have been fantastic with ensuring that I have a garden that is practical and fun to use with kids. Sam has been brilliant with planning the perfect garden and the front drive - very easy to work with who will listen to everything you want in a garden. I really liked how the communication was easy and not stressful at all. Mikel and his team was excellent - always made sure their work was neat and tidy (super impressed). Overall, I was very happy that I picked to go ahead with F&H.”

Helpful Report

Posted 2 years ago

“We are absolutely delighted with our new garden, the quality of the finish is fantastic. Thank you to Sam for designing the perfect space.”

Helpful Report

Posted 3 years ago

“Fantastic workers make everything very easy : one person is allocated as a main contact and queries are answered professionally and timely : work done to budget with a efficient work ethic to include proper clean up each night : garden was transformed whilst working in very hot working conditions which made it difficult : would recommend to anyone for any job big or small”

Helpful Report

Posted 3 years ago

“Writing this review from the comfort of our brand new garden which has now got everything we could have wished for. The guys on site worked incredibly hard day in day out, were very polite, always tidy, always cleaned up after themselves when heading home, very respectful of both our property and our neighbours too. The whole team were very flexible to accommodate changes and nothing was ever too much for them. Our designer, Kat, was incredibly laid back and again nothing was a stress or a bother for her, she was very accommodating for any design tweaks along the way and her advice and wisdom was fab. Waiting for a few finishing touches to be completed but absolutely confident they'll complete it to a high standard. The complete design and build aspect worked well for our busy working schedules. Can't wait to show it off to friends and family!”

Helpful Report

Posted 3 years ago

“Floral and Hardy were more expensive than some of the other quotes we got but they thought of almost every detail and guaranteed a fixed price. They managed our expectations regarding time-frames; it took 10 months from the first consultation to completion but once started, progress was fairly quick (approx 14 weeks) considering our small North London garden was completely overhauled. The team on the ground were wonderful! Dimi, Ivan and Vova worked tirelessly to remove 5 skips of clay and soil, which they had to take through the house, and bringing back through materials, equipment, pavers, porcelain and plants. If there was ever an issue, Dimi was on top of it immediately and sorted it swiftly and professionally. They tidied the site at the end of every day, even mopping the protective flooring, so our kids could continue to run around indoors. They were a pleasure to have in the house and really lovely guys - a credit to Floral & Hardy. Kat, the designer, took over the project from another designer who unfortunately had to step back and from the moment she took the reins she gently steered us through the process. She has endless patience and a great sense of humour and stayed calm even when we were at our most demanding. Mark, the project manager, was charming, and pulled everyone together, keeping everything on track. On most occasions when things went wrong, as they inevitably do on a makeover as extensive as ours, he swooped in and sorted it. The only downside was the lack of communication at times and the requests for money before the last stage of the job was complete (which didn’t become a major issue, just a bit awkward). No doubt there was a lot of chat behind the scenes but it would go quiet from time to time and we would almost have to act as liaisons between Kat, Paul and Dimi - in the end we used Kat as the main point of contact and she made sure everything was resolved. We felt this was quite a lot for the designer to take on but she did it with absolute professionalism nonetheless. We had to make sure we were really on top of the snagging list which is essential on any job, especially when a team is keen to move on to their next job, but they came back and covered everything on our list and sorted the last bits. The garden is absolutely beautiful! We had a very specific brief and the changes F&H made were, without exception, all improvements on our design. The before and after photos are really striking and the work is to a high standard. We feel we have added another room to our house and in the warmer weather we can comfortably spend the entire day outside among the flowers and butterflies. Floral & Hardy are very fortunate to have such a brilliant team - Kat, Mark and Dimi are worth their weight in gold!”

Helpful Report

Posted 3 years ago

“Floral and Hardy have recently completed a total transformation of our garden and courtyard and we are so happy with the result! Beautiful designs and artist impressions were put together following a face-to-face consultation and these have been turned into reality by the amazing on site team who were a joy to work with. Not only did the team do a fantastic job, they were so friendly and patient with our young children who insisted on 'helping' wherever they could... Our new garden has transformed the property - it is an investment that our family will enjoy for many years to come with the added bonus that I think will likely add more value than it cost. Highly recommend using the team at F&H!”

Helpful Report

Posted 3 years ago

“My wife and I deeply regret contracting Floral & Hardy for our garden landscaping. Our small garden project remains unfinished 1 year since work commenced. Aspects of the hard landscaping have been built to a low or unserviceable quality and areas of the soft landscaping were subsequently destroyed by the works team after planting. We have also not received various of the items specified in the contract of works nor communication about when these are to be expected. Communications with the business generally during the project have been patchy with many requests going and remaining unaddressed. This has further exacerbated problems with the on-site works team often appearing to operate unsupervised and without any quality control.”

Helpful Report

Posted 3 years ago

“Great professional service. Kat and team were efficient, friendly and professional. The price didn’t deviate, and we are very happy with the result . See before and after pictures! Would definitely recommend and use them again.”

Helpful Report

Posted 3 years ago

“The team were careful to understand my requirements and particular likes / dislikes, to come up with a design that suited my requirements and the dynamics of the space available. I was given sound advice about the various materials available and the work was completed to a high standard, giving me a new “extra room” to enjoy through the seasons. Thank you!”

Helpful Report

Posted 3 years ago

“When we decided to have work done on our garden, we got in touch with several gardening companies and asked them to come and talk to us and see what they suggested in the light of our wishes. Floral and Hardy were by far the most thoughtful and creative of all the companies we contacted and had fantastic ideas to add to our initial thoughts. We knew that we wanted a garden with a Mediterranean feel and there were certain existing features we wanted to retain, including our little pond. The garden is a small, London garden, so design was really important to make the most of fairly limited space. The designers, Kim and Kat spent a great deal of time talking through with us exactly what we wanted and, equally, didn't want, which we really appreciated. They came up with suggestions that would never have occurred to us but also took on board our views. The guys who came to do the clearing, building, and hard landscaping were a complete delight to have around. Not only did they work incredibly hard, but they also made sure that everything was clean and tidy when they left, including washing the kitchen floor on a daily basis. All materials and equipment had to be brought through the house and this was done with great care and the minimum of upheaval for us, for which we are very grateful. To say that we are pleased with the result is an understatement. The garden looks fabulous, even though it is only February and work finished just before Christmas. The narcissi are blooming, the irises are gorgeous and everything else is starting to develop. We now have a great outdoor space for entertaining friends, sitting out in, and just looking through the window and enjoying. We would recommend Floral and Hardy without any hesitation at all.”

Helpful Report

Posted 3 years ago

Floral and Hardy is rated 4.4 based on 59 reviews