“Never buy from them. They don’t indicate if they’re artificial flowers. They said I could return the item for a full refund in which I did. I even sent the tracking information and checked it had been delivered and returned. And when I messaged where’s my refund I get no response. They never reply over email. Someone was talking to me on Instagram and once I returned it they stopped replying. Absolute scammers. I have proof of delivery of return. Robbed my money. Do no order from them”
“Flower Box threatened me with legal action because they had confused my order with someone else’s!!!!
Even after providing more than enough proof that I was in no way involved in the situation they continued to be extremely rude and snarky and at one point even insinuating that I am stupid, when they were the ones who got the order wrong!!!!!
TATIANA MENDES is a vile nasty woman, good luck if anyone’s dealing with her.
I saw an existing review had already mentioned her by name, interesting coincidence huh?”
“Absolutely awful company! My suspicion is that most of the positive reviews are fake. They are charging world record prices (more than £12 for a single stem of peonies) but the flowers they deliver are not even fresh and they last a few days only. If you complain, they deliberately misrepresent all the facts (in a very skillful manner). Avoid this company at all cost! Their customer services manager, Tatiana Mendes, is especially bad. She would be a valuable addition to any company that relying lies and deceit.”
“Awful service!!!
I recently had the unfortunate experience of ordering from Flowers Box London, and I must say that it was an absolute disaster. The company's claim of providing exceptional service and timely deliveries turned out to be nothing but false promises.
Firstly, I paid extra for the exact date delivery, but to my utter dismay, the flowers never arrived on the specified day. It was a special occasion, and I had hoped to surprise my loved one with a beautiful bouquet, but instead, all I got was disappointment. The lack of punctuality and failure to meet the promised delivery date reflects poorly on the company's professionalism and reliability.
To make matters worse, the cake that I had specifically ordered was nowhere to be found. It seemed to have dissipated into thin air, leaving me puzzled and frustrated. Not only did I pay for a product that I never received, but the absence of any explanation or effort to rectify the situation left me deeply unsatisfied. It's unacceptable for a company to disregard customer expectations and deliver subpar service.
Flowers Box London has proven to be an awful company with a complete lack of attention to detail and a blatant disregard for customer satisfaction. Their failure to fulfill basic expectations has left me feeling cheated and disheartened. I strongly advise against placing any orders with this company if you value your time, money, and overall experience.
Also flower what my mother had luck to receive was dead!!! Feel sorry that i can't attach a file with the picture.
In conclusion, my encounter with Flowers Box London was nothing short of a nightmare. From the failed delivery to the missing cake, it's evident that this company lacks the necessary competence and commitment to providing a satisfactory customer experience. Save yourself the trouble and seek out a reputable and reliable flower delivery service elsewhere.I recently had the unfortunate experience of ordering from Flowers Box London, and I must say that it was an absolute disaster. The company's claim of providing exceptional service and timely deliveries turned out to be nothing but false promises.
Please be aware that this company are very rude, never reply to my claim, delivery if you pay extra it will be with Royal Mail and the flower will be dead in the box!!!! Spend £240 for nothing !!!!
SCAM!!!!!”
“Ordered valentines flowers from flower…
Ordered valentines flowers from flower box London 5 days before Valentine’s Day and paid extra postage to make sure they arrived on the 14th February before 2pm.
Received a message from the courier (DHL) saying they were delayed and won’t be delivered until the next following day (today 15th feb), got in touch with flower box to say that this is unacceptable, received an quick response apologising for this and they will look into it, however since then I have sent 2 emails so far but they are getting ignored now. Went to track the parcel today and it said delivery would be between 11:15-12:00, it is now 15:15 and still no sign of these flowers arriving, website tracking now says it ‘should’ be today??? I know the courier company is responsible for delivery but flowerbox are now ignoring my emails and not helping in any way to get to the bottom of this, surely customer relations are important for successful running of a company! Extremely disappointed in my first order from flowerbox especially as it was an expensive order, would not recommend or use this company again 😡😡
**UPDATE**
Order arrived at 7pm with an email received from flower box 3 mins after delivery saying hopefully they will be delivered as per the couriers instructions (coincidence 🤔🤔??) and they are totally distancing themselves from any responsibility and were totally unwilling to help out with this order, any future customers should beware as customer service is non existent from flower box.”
“Do not buy from this company - they sent our flowers a day late but had despatched them 4 days prior using Royal Mail - no wonder they were all dead on arrival - nearly £100 spent on nothing. No customer service, no response, no refund.”
“You never know when your order will arrive, mine arrived two days later, even though I’ve been charged 14£ for the delivery.
Flowers was for my wife on Valentine’s Day, of course the day was ruined because of the company.”
“Thank you for making it so easy to have beautiful flowers delivered to my daughter in a hospital from so far away! I am in the Dublin, she is in London!”
“DO NOT BUY FROM THIS COMPANY - we purchased flowers they were delivered 4 days late (for a birthday even they they were ordered 2 weeks prior to date required) and when arrived were brown around all edges!!!! Customer service is terrible! Use another company, even sent my 60 year old mother an email stating she was untrustworthy!!!”
“Whatever you do DO NOT order from this company. The website has no phone number, that should give you the first warning.
I ordered over £100 of flowers and paid over £25 for delivery. Not only did they just not bother delivering, they didnt even email me or phone me to let me know, so completely ruined the surprise of gifting flowers.
Still no communication, still no email, still no apology. I find it genuinely unbelievable that this company is still in business. Granted they may not have the balls to call and say they cant deliver, but at least have the courtesy to send an email so alternative arrangements can be made.”
“When ordering flowers for my wedding I have never encountered such fantastic service. They advised me in every way possible. I received the flowers on time, they looked better than I expected, and best of all I received vases for my bouquets! I will absolutely disagree with the opinions below because I am satisfied with 200%
Thanks! :)”
