FLR Group Reviews

Name: FLR Group
Address: Unit 25, Monkspath Business Park, Highlands Road, Solihull
Rating: 4.88

4.9 Rating 321 Reviews

98 %

of reviewers recommend FLR Group

Company Reviews

Questions

Metrics

4.9

Based on 321 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01213146609

Email:

enquiries@flr.co.uk

Location:

Unit 25, Monkspath Business Park, Highlands Road
Solihull
B90 4NZ

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FLR Group 5 star review on 22nd June 2018

Andy B

FLR Group 5 star review on 5th March 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Odd system. I arrived, the receptionist was on the phone, but the showroom opened. I went to look and was ushered out as if I was a thief! Clearly potential customers cannot be trusted. The product I looked at is £400 less in John Lewis for the same service. Please remember you are based on an industrial estate not Kensington high st.”

Helpful Report

Posted 6 years ago

“I requested a quote via the online chat portal and initial contact was very good. I explained it was for a new build property and that I had dimensions of the area to be quoted for. I was told a sales agent would be in touch to provide a quote. Once the agent called me he said that he could not give me a quote and needed to measure the property but I advised him that this was not possible due to the house being built. I asked if they had a showroom and was advised that they did and was open on Saturdays. I took my family to the showroom on a Saturday to take the dimensions to try and get a quote but was told when I got there that there were no sales agents in and there was only 1 person on site in the showroom who couldn't do the prices. He was very knowledgeable and helped as best he could. I asked if he could get the sales agent to call me back to try and get a quote but have still not heard anything back. This was 3 weeks ago. I have now given up trying and gone with another company.”

Helpful Report

Posted 7 years ago

Hi Jason. I would like to start by offering my sincere apologies. At FLR Group we pride ourselves on providing first class customer service and to hear that we have fallen short of the mark is extremely disappointing to us. We normally respond to all enquiries within 24 hours. At the start of the year we launched an online chat facility on our website and have been overwhelmed with it's popularity. We have now taken new staff to ensure that an enquiry is not overlooked in this way again. I am sorry we were not able to provide you with a quote on this occasion and have missed the opportunity to win your business. I can only hope that you accept our apology and consider us for any future flooring requirements you may have. GM - FLR.

Posted 7 years ago

FLR Group is rated 4.9 based on 321 reviews