fluidfreeride.com Reviews

Name: fluidfreeride.com
Address: 7101 N MIAMI AVE, STE 103, Miami, Florida
Rating: 4.51

4.5 Rating 185 Reviews

86 %

of reviewers recommend fluidfreeride.com

4.5

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5

Visit Website

Phone:

786-755-0802

Email:

nathan@fluidfreeride.com

Location:

7101 N MIAMI AVE,
STE 103,
Miami
Florida
33150

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fluidfreeride.com 5 star review on 8th July 2024

Jose Alberto La O Cid

1433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall great product thus far. The customer service didn’t really have good answers or solutions to my questions. Kind of left me not wanting to even try to talk with them in the future, I’ll just have to figure things out on my own.”

Helpful Report

Posted 1 year ago

“Fluid has worked to resolve issues for my scooters and sent replacement parts when necessary.”

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Posted 1 year ago

“Fluid is very good at working to resolve any issues and send out replacement parts free of charge when necessary. This is definitely important when it comes to peace of mind especially for those of us who do not live near one of their physical store locations.”

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Posted 1 year ago

“Good service no problems”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Fast delivery good quality product.”

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Posted 1 year ago

“My scooter came with a dead battery charged it seems to be fine”

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Posted 1 year ago

“Scooters are solid. I purchased the wolf warrior & Mantis V2. Both had minor quality issues. The Mantis charging port was not seated correctly in the deck and I had to take the scooter apart to fix it. The warrior deck lightning doesn't work. The switch is broken upon arrival.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your review. I am sorry to hear about the issues with your scooter. Our support team will contact you shortly to sort you out. BR

Posted 2 years ago

“Be careful about the discounts they offer. My code didnt work after a few hours. I Had to email them for 4 days before they gave it to me. I still need to check my credit card statement... 🤔 Overall fast shipping. FedEx is the worst regarding being CAREFUL with Products. My box was pretty beat up and the styrofoam inside was broke in many places. For a 1000$ product. They need to get their chinese manufacturer to package a little better. I imported and exported foor 12 year I never shipped FedEx, to many damages mmy first year. So far nothing, wrong.. but the right break seams like its way loose. I was going to buy a refurbished Dualtron Thunder. But their accounting department is all f up. Denied my Credit Card twice.Then they said they will get back to you in 3 day😤 Um I dont thinks so.🤣 So I bought from freeride... Again thanks for fast shippinng out of California. I thought it would comme out of New York since im in Florida. So far having a blast with my wide wheel..Hopefully they dealt with the rubber comming Off of the rim. ✌️✌️”

Helpful Report

Posted 2 years ago

“I live in a city where parking is difficult, so having the scooter to get around has led to much less stress and driving. I can scoot to the gym, store, etc without having to drive or sit in traffic. The downside is the tires don't hold air very well. I find I need to check the air in the tires and add air even if only one day has passed since last air top off.”

Helpful Report

Posted 2 years ago

“The support team is helpful and it’s understandable that you won’t get a response within 30 mins if you have an issue. As long as you’re able to understand how everything works with the scooter you have and how to finagle with it I would suggest just having a mechanic to look through it. Been having issues with the mantis v2 and probably should’ve just gotten a wolf instead and dealt with the weight difference …. But support is being helpful with everything but honestly about to give up on the mantis v2 feels like the quality control wasn’t all there when it came from the factory. Support is 5 stars worth the scooter it’s dropped down to a 2 for me but that’s just my experience with it, it’s a great scooter just feels like I’m too aggressive and it’s not a good fit for me.”

Helpful Report

Posted 2 years ago

Hi Daniel, Thank you for your honest review. Our team will be contacting you shortly to follow up on the issues with your Mantis. BR

Posted 2 years ago

“N/A”

Helpful Report

Posted 2 years ago

“The scooter is nice, with good power. The ride would be better, and more stable, with larger wheels. I would prefer a slightly wider deck as well but, overall, a nice ride.”

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Posted 2 years ago

“So far so good. I haven't had to use the service yet.”

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Posted 2 years ago

“I pre-purchased the scooter and they said 2 weeks delivery but it ended up being 2 days. It was weird that they didn't require a signature for such an expensive item though. They had the carrier just drop it off at my house and leave. I'd give 5 stars but Fluid Free Ride didn't initially want to give the 3 black friday items to me that they offered to everyone else a day later.”

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Posted 2 years ago

“Great scooter, but brakes need adjusting.”

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Posted 2 years ago

“Rating 4 stars due to too much advertisement. I already bought a scooter why try to get me to buy another one after I literally just bought one?”

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Posted 2 years ago

“The service is good. The product sadly doesn't live up to the hype. I'm on my 2nd mantis king gt and about to be a hundred miles and I might have to ask for another replacement due to the throttle cutout.”

Helpful Report

Posted 2 years ago

Hi Saly, I am glad to hear that you are satisfied with our service. Regarding the issues you are experiencing, our support team will be contacting you shortly to resolve the issues ini a timely manner.

Posted 2 years ago

fluidfreeride.com is rated 4.5 based on 185 reviews