“Extremely Disappointed – Poor Service and Zero Resolution
I’m very disappointed with Ferns N Petals' service and complete lack of customer support. I placed a Rakhi order (#64025916 / Sub-order #6402591601) from Canada, which was supposed to include two sets of Lego Link Kids Toy Rakhis and two Kit Kat chocolates. However, only one of each was delivered, despite the delivery receipt clearly listing two of each item.
This incomplete delivery defeats the entire purpose of the gift, especially for Raksha Bandhan, where timing and sentiment matter most. I tried contacting their support multiple times—via email, live chat, and phone calls. All I got were automated responses saying the order was marked as delivered, and over the phone, I was promised a callback that never happened.
It's unacceptable that a company handling emotional and time-sensitive gifts like Rakhis can be so careless and unresponsive. No one has acknowledged or resolved my complaint, even after providing photos and proof of the issue.
I expected better, but sadly, Ferns N Petals failed to deliver—literally and figuratively. I won’t be using their service again, and I wouldn’t recommend it to anyone, especially if you're sending gifts from abroad.”
