“Not happy with the flower quality. When I order flowers from other florists, the flowers usually lasts for more than a week. I ordered a bouquet from Ferns & Petals and already started to wilt and fade when I receive it. The bouquet looked like I purchased it 3 days ago. I did complain to them but they said it passed their quality check. So basically their competitor are doing a better job and don't expect for a return customer. BTW their packaging is also very basic whereby other florists can do better job by putting in more effort. No reason for a repeat purchase.”
“Pathetic experience. Premium flowers promised, wilted bouquet delivered wrapped in a newspaper, seriously???
Never ever going to use this service ever again. Customer service was prompt but the product was a huge disappointment”
“Horrible Service. Please do not waste your money and time on this website. I booked a birthday gift two days before and it got delivered only at 9pm. Who would like to receive a gift at 9pm!”
“I have been a customer in Ferns & Petals for a couple of years. They are very reliable and response quite fast. Even last minute, if they is a change, they will try their very best to fulfill.
I love their service. Thank you Ferns & Petals Team!”
“Very poor service. Inspite of ordering the items 3 days in advance (a bonsai and a truffle cake), I was informed that the order had been cancelled at the very last minute.
No attempt was made to get a substitute for the gift item. For an established gift delivery provider, this is a feeble excuse.”
“The delivery is terrible and customer service is worse. I placed an order for mother's day on sunday and after attempting to call my 80 year old mother at 7 am, they did not deliver the flowers. With that, the nightmare began. I called their customer service on Sunday and they assured that the delivery will be attempted again on sunday itself. Then I called on monday and again on tuesday, everytime they assured delivery will happen. I have emailed as well. Still nothing has happened. Do not use them. Ever.”
“Very slow delivery. Even you choose the early delivery timing, they won't be able to send it on time, no point of putting the time slots. Customer service also not really helps. Overall not recommended. My first and last buying from here. Read Review before buying. Hope this message helps.”
“Sent a mothers day bouquet to my mom in India.....all the stems came broken. It is such a disappointment for me and for her. Did not expect this from Ferns and petals and specially since we have used them a number of times. Very very very sad situation.
Also I don't understand how the delivery person rates them selves with a 5 star and not let the recipient do the rating!!!! This is ridiculous.
Will have to find other flower delivery options as this is very disappointing!”
