Fone Angels Reviews

Name: Fone Angels
Rating: 4.37

4.4 Rating 265 Reviews

85 %

of reviewers recommend Fone Angels

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4.4

Based on 265 reviews

Customer Service
Communication Channels	Email, Telephone

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Phone:

01923 590 037

Email:

info@foneangels.co.uk

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Fone Angels 5 star review on 22nd July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 3months to repair iPad. Screen then failed through normal use. FoneDevils then refused to fix the faulty part they fitted. Complete Chatlottons, do not use.”

Helpful Report

Posted 7 years ago

“WARNING- DO NOT USE this company- pay double, go anywhere else but NOT this one. Have been without my phone for 3 weeks now, can't ring them at all, they don't do special delivery return so although they say they have posted it- they've used 1st class signed for which can go missing and I think it has. They also got me to pay for something I don't think I needed for £37 so I have lost £83 + £7.50 postage to them + my phone which is worth £200. Feeling pretty low I can tell you.”

Helpful Report

Posted 7 years ago

“In summary: The worst technology company I have ever dealt with. I can safely say that behind the slick website and prominent google search presence, Fone Angels is the worst technology company I have ever dealt with. Fone Angels came up for mobile repairs on page one of a google search and when I looked at their site the prices looked appealing. Their credentials including statements re warranties on their repairs and key 'reasons to use us' all sounded compelling. I booked online on their decent website and sent my phone in with minor hairline cracks to the outer screen. I received their convenient mailing pack they send out to customers in a matter of days - all good so far. It's worth noting though, that their highly visible claims of free postage only relate to the return of the phone, not getting it to them. I discovered the fact they don't cover inbound postage having received a non postage paid label and the instructions to buy postage. The wording on the Fone Angels website is rather clever when it comes to postage references. A considerable time after I sent the device off I received a note from Fone Angels advising my phone was received and Fone Angels wanted a go ahead to make the repair. I gave the go ahead and expected some quick progress. Just as I was starting to get concerned as to the long time my repair was taking and getting concerned re the whereabouts of my phone, I received a note stating that if the repair to the outer glass didn't work out and the technician broke my LCD screen in the process, I needed to agree to pay the original outer screen fix fee plus an additional £139 or so. The handset itself only cost me £120 and a replacement is readily available on ebay. I went back to Fone Angels to point out that I certainly would not be happy to hear my phone had been damaged and not for one minute would I be prepared to pay more than the phone is worth for them to make a repair to damage that they had created in their line of duty. I received an absurd note from customer services referring me to their 'duty of care', the reason why they wanted to advise me of the risks of the repair and the potential damage they could inflict on my device. Personally, I would have thought duty of care with a repair technician amounts to paying suitable diligence and attention to their work. If you took most commodities for a repair in the UK, you'd expect the repair shop to undertake the reparatory works and give the item back fixed for payment. Fone Angels seem to have a different policy - if they don't get the repair right and inflict additional damage, they want to charge you for them to fix the damage they have caused. I've had numerous phone screen fixed over the years and never has a provider advised me that if they do more damage to the handset than it started with, they would expect me to pay for them to fix what they have done. I attempted to call Fone Angels something like 7 times during their office hours. I also requested a number from the customer services rep so I could talk to him - this request for contact details was ignored. Fone Angels phones rang out and the automated voice service wouldn't allow me to leave a message and disconnected me. Fone Angels may well advertise themselves as cheap and they clearly spend a lot of money on search engine optimization to appear on page one of google but I found the service an absolute joke. The customer services rep has been trying to educate me on the realities of their service and trying to convince me that it is perfectly acceptable to expect customers to agree to pay for a service in advance then be asked to formally gamble that if the repair doesn't go smoothly, the customer picks up the tab. When it comes to Fone Angels, you agree to a service which looks straightforward and immediately you are thrown into a world of disclaimers and shunning of responsibility and a lack of duty of care that a high street mobile repair service offers. The website is great and easy to navigate so it instills confidence. Fone Angels point out in their terms that they reserve the right to 'inspect' handsets and advise re any additional works that may be necessary. I knew what damage there was to the handset when I sent it in. It shouldn't take something like 2 weeks to tell me I have a cracked screen and, by the way, they are hard too fix so, in the event it doesn't work out and the technician breaks the LCD, I better be prepared to be hit with a bill that's higher than the handset value. Win, win for fone angels. Let's hope they don't accidentally break too many handsets during repair even if breakages do lead to their customers having to stump up because they have agreed to the terms. It's the first and last time for Fone Angels for me. I wouldn't touch them with a barge pole. I would advise anyone to not even consider using them. It may look like like you may save the odd £10 but they offer no piece of mind whatsoever. I was lured by their price point but I will now go to my local chap and pay the extra £10 he quoted. He wouldn't dare point out that if he gets it wrong, I pick up the tab. I'm interested to know just how many other Fone Angels customers have signed up for their service using the simple booking form, sent their handset off in good faith only to be advised there are great risks and the repair cost could be 6x the original quoted fee just because there is a danger of failure when the technicians are trying to repair it. As far as I am concerned - the risk lies with the technician. A screen repair for many older generation handsets is a pretty straightforward operation, I am told. I've broken 3 screens this year - all have been fixed promptly. If Fone Angels don't want to take on screen repair work at their own risk, they shouldn't advertise it. If they don't have the confidence that they can fix a screen, then they shouldn't say they can. I wonder how many customers have unthinkingly given the go ahead to be advised they will be hit with a massive bill because the technician fouled up. How much this questionable Fone Angels policy relies on the fact it's an internet transaction, who knows, but one thing is certain - never have I been advised by a phone repair shop that if they get it wrong I have to pay up. This company are far from Angels in my book.”

Helpful Report

Posted 7 years ago

“I sent my phone to phone angels 3 weeks ago by Registered mail no contact since. No reply by email and can't talk to anyone on their phone number. I have no idea how to get my phone back. Terrible!”

Helpful Report

Posted 7 years ago

“Ordered iphone 6 screen repair was chasing repair for 2 weeks emails replied to but standard reply not specific to my order - debit taken twice for repair was advised 14 days for refund still chasing 4 weeks later and upgraded to 24hr express service £9.99 that was debited and advised phone would be sent that day still not received 5 days later tried many times to contact by phone always goes to voicemail not happy and been told conflicting delivery times for return of phone just want phone back and 3 refunds to be issued not happy at all would not use or recommend to anyone”

Helpful Report

Posted 7 years ago

“Their cracked screen repair meant that touch screen didn't work properly and screen cracked 11 days later without being dropped - you could tell it was flimsy screen. Refused to repair or refund. TERRIBLE”

Helpful Report

Posted 7 years ago

“Shocking service, Fone Angels had my daughters 2 iPhones for over 3 weeks for simple screen replacements. Phones returned and both are now redundant due to screen glitching constantly, screws lose on handsets, home buttons broken and several other things. The phones were sent in near perfect condition to this company, the only issue was small cracks on both phone screens. This company has been reported to watch dog previously due to such high levels of dissatisfaction.”

Helpful Report

Posted 7 years ago

“Still not fixed 20 days after they received it. Still waiting for a screen replacement, been told it's still another 5 days away from being repaired. I'd just use someone local next time, it's way too slow and too risky. They tell you 5-7 days to repair but it's honestly not.”

Helpful Report

Posted 7 years ago

“When i final got my ipad back the screen was cracked, it was signed for in my absence, whilst i was on holiday and they are refusing to replace the screen FOC !!!! saying its outside of the returns policy... as mentioned elsewhere spend more money with someone else.... I am currently intending to pursue them legally”

Helpful Report

Posted 7 years ago

“IPHONE 6S SENT AND RECEIVED ON 29TH AUGUST 2019 ON EXPRESS REPAIR AND RETURN. HAVING RECEIVED NOTHING AT ALL BY 1ST SEPT I THEN CONTACTED THEM .WASTE OF TIME BY PHONE AS IT GOES STRAIGHT TO MESSAGE. ANSWRED LATE ON THE FRIDAY AFTERNOON BY EMAIL STATING THE BATTERY NEEDED REPLACING FOR £32.99 OR THE WARRANTY NOT VALID!!! I REPLIED IMMEDIATELY . BUT THEY HAVE DECIDED NOT TO REPLY AND STILL HAVE PHONE!! WOULD YOU TRUST THEM??”

Helpful Report

Posted 7 years ago

“Paid £40 to have my water damaged phone repaired. Never received email that my phone had been received as promised. Then had email saying they couldn't fix it. No offer of any part refund despite they hardly did anything. Had to email to request return of phone and when received back no diagnostic report or anything about what may be wrong. Waste of time and money. Would not use again.”

Helpful Report

Posted 7 years ago

“Non refund of fee after I decided to cancel my order for an iPhone screen repair. They ignore all correspondence and have therefore got my bank's retail disputes team dealing with them to retrieve funds. Do NOT use this scam of a company.”

Helpful Report

Posted 7 years ago

“Do not use this company, spend more and go else where. They happily took my money 1 month ago, had to remind them to send the postage pack out in the mail. Have had phone for 3 weeks, no one replies to mail and customer service line is just a voice mail service. I'm concerned they've closed down and this is a SCAM. Buyer beware.”

Helpful Report

Posted 7 years ago

“Repaired 2 iOS devices with cracked screen, cheaper than most other places I looked. Communication channels were poor, only responded to emails, no answer on phones ever. Repairs appear good, but they tried to get me to pay for extra repairs I didn't consider needed fixing.”

Helpful Report

Posted 8 years ago

“I believe this company could be a scam. Initially their response was swift, but after receipt of my iPad, their service and response became progressively worse. They weren't proactive in contacting us with updates, you can't speak to anyone as the phone number is permanently an answerphone (I tried a lot!) so you had to hope for a response to emails, which didn't always happen. They claimed that other elements (in addition to the screen) needed replacing - finally after we got it back these were working perfectly! Blame for delays was placed on suppliers, which I can't dispute without evidence, but I suspect after reading other bad reviews recently, these were false, delaying tactics. Finally, after becoming suspicious and totally unhappy with the service, we requested the iPad to be returned, without completing the work (an option they gave us) they failed to return it. It was only after an email threatening legal action that they sent the iPad back! A further request for a refund to be processed was met with similar delaying tactics, claiming we'd have to wait 30 days, we threatened to escalate to PayPal disputes and received it the next day!!! Avoid this company at all costs!!!”

Helpful Report

Posted 9 years ago

“Two months for a cracked screen repair so far, they have no phone, so you cannot call then, email only, seriously. Alarm bells ringing, Avoid. Do not use this bunch of cowboys”

Helpful Report

Posted 9 years ago

“Good customer service- kept well informed of repairs and any additional work needed.”

Helpful Report

Posted 10 years ago

“I-pad screen and home button repaired, excellent service would use again”

Helpful Report

Posted 10 years ago

“Very good service! Truly recommend it!”

Helpful Report

Posted 10 years ago

“Good Service. Communication good, letting you know how the repair is progressing, updates of delivery.”

Helpful Report

Posted 10 years ago

Fone Angels is rated 4.4 based on 265 reviews