Fone Angels Reviews

4.2 Rating 200 Reviews
82 %
of reviewers recommend Fone Angels
4.2
Based on 200 reviews
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info@foneangels.co.uk

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Fone Angels 5 star review on 6th March 2023
Jenning C Wallace
Fone Angels 5 star review on 6th March 2023
Jenning C Wallace
Fone Angels 5 star review on 12th January 2023
Graham C Webb
Fone Angels 5 star review on 22nd November 2022
Giannnah C Harvey
Fone Angels 5 star review on 9th November 2022
Derek M Sanders
Fone Angels 5 star review on 14th September 2022
Alfred Jones
Anonymous
Anonymous  // 01/01/2019
Considering I paid for the express service, 1 week turnaround was way too long as I have had another firm replace the same cracked screen for £20, while I waited! Bad communication, too expensive, won't be using again. Ps I think a refund of the express service fee £15 would be in order please.
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Posted 9 years ago
I believe this company could be a scam. Initially their response was swift, but after receipt of my iPad, their service and response became progressively worse. They weren't proactive in contacting us with updates, you can't speak to anyone as the phone number is permanently an answerphone (I tried a lot!) so you had to hope for a response to emails, which didn't always happen. They claimed that other elements (in addition to the screen) needed replacing - finally after we got it back these were working perfectly! Blame for delays was placed on suppliers, which I can't dispute without evidence, but I suspect after reading other bad reviews recently, these were false, delaying tactics. Finally, after becoming suspicious and totally unhappy with the service, we requested the iPad to be returned, without completing the work (an option they gave us) they failed to return it. It was only after an email threatening legal action that they sent the iPad back! A further request for a refund to be processed was met with similar delaying tactics, claiming we'd have to wait 30 days, we threatened to escalate to PayPal disputes and received it the next day!!! Avoid this company at all costs!!!
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Posted 8 years ago
Two months for a cracked screen repair so far, they have no phone, so you cannot call then, email only, seriously. Alarm bells ringing, Avoid. Do not use this bunch of cowboys
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Posted 8 years ago
Service was quick. iPad looks good (they replaced a cracked screen) and the delivery afterwards worked well - I was able to text to say to leave it with a neighbour. Would have been 5* except they tried to sell me a repair of the home button which seems to be working fine - so I was then unsure if it really needed doing or not. It might be genuine or it might be a scam - I have no way of telling.
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Posted 9 years ago
Appalling. Why have express delivery if you can't fulfill it? Customer services said my repair was 'more complicated than expected' (a cracked screen - so, in other words, they ran out of time) so my repair would be delayed. No reply to my request for a refund on the express delivery. Avoid at all costs unless you're not in a rush, I guess.
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Posted 9 years ago
Repaired 2 iOS devices with cracked screen, cheaper than most other places I looked. Communication channels were poor, only responded to emails, no answer on phones ever. Repairs appear good, but they tried to get me to pay for extra repairs I didn't consider needed fixing.
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Posted 6 years ago
Good customer service- kept well informed of repairs and any additional work needed.
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Posted 8 years ago
I-pad screen and home button repaired, excellent service would use again
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Posted 8 years ago
Dear Fone Angels, I thought your service was fantastic! I especially appreciated the communication you provided and being able to track the delivery of my Samsung S4 phone. My phone looks fantastic and works wonderfully! It was wonderful to get you half price sale on cracked screens. The cherry on top would have been if you had asked if I wanted a replacement screen protector as I'm not very good at putting them on straight, but that's a very small thing. Thank you for your good work and if I ever need another repair I will come to you.
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Posted 9 years ago
Fone Angels did a great job after my son cracked the iPad and we needed to get a fast replacement. The courier picked it up on time and two days later it was back looking as new. Well recommended :).
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Posted 9 years ago
Both my kids had cracked iPad mini's had a meeting in London so dropped them in on the way down and collected them on the way back. 2 iPads repaired in 2 hours. Cannot fault company, service or product.
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Posted 9 years ago
Price was good and the repair was good. Comms were not so good. I tried to contact several times as the repair took longer than I expected, and got no answer. Comms with the return courier were really good. Just the bit in the middle was tricky.
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Posted 9 years ago
Very good service. I cracked my daughters Ipad mini screen over the weekend so ended up being marched off to the nearest outlet to get it sorted - whatever the cost!. The fee was the cheapest around and the walk in repair took 1hr, giving me enough time for a quiet pint at the local pub. All good.
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Posted 9 years ago
I used Fone Angels to replace my screen and I was very happy with the service I received. The screen was replaced and ready for me much quicker than expected and the customer service was friendly and efficient. I also expected it to be more expensive! Great overall experience - would use them again
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Posted 9 years ago
After being told that I could come up for a white screen for a I phone 5 that day , I arrived after having to travel nearly 15 miles in rush hour traffic to be told they had no white screens available . GREAT ONE !! . So I said "fine I will have the black one " . Obviously at the same price . They did not offer me any money back or nothing for the mistake . Anyway got the phone back and by the time I got home the touch responce on the screen was useless . It was not doing anything I wanted it to do . I.e press one part of the screen and would do something to do with the other side of the screen that I did not even want it to do . Phoned them back the next day and they said bring it back and we will get you a white screen . Took it back the next day , battling through rush hour traffic yet again . They did fit a white screen in the end . Offered no money off for my Inconvenience. I thought fair enough . Screen seemed fine and working . Within two days noticed that this screen the secound one does exactly the same thing as the first replacement screen and does not respond to commands given to it and I have to turn it off and on when it does start playing up to reset the digitiser and recalibrate it . I also had a battery fitted which unlike the screen has been ok . But yes I don't really rate the patented screen that they get supplied to be honest . I am not to sure if I would use fone Angels again as they seemed like a very good company but are I think just let down by the parts . Overall though staff are nice enough .
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Posted 9 years ago
Found them on the web and they were able to fit me in at very short notice. A very easy and slick process with a quality repair job carried out on my iphone. Many thanks!
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Posted 9 years ago
It all took far too long and when another issue was identified whilst I acknowledge there was extra work to do there was no consideration given to drive through a quicker turnaround. This was very poor especially given the amount of time I had already waited. Good customer service would take that into account.
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Posted 9 years ago
Fone Angels is rated 4.2 based on 200 reviews