The UK's largest golf retail and marketing services group with over 990 members. Plus, an eCommerce solution to benefit all members with Click & Collect delivery to store.
“One of the items was damaged luckily l was able to take it to my local pro shop who are dealing with it items should be checked for faults before being dispatched”
Hi Barbara,
Firstly, please accept our sincere apologies that one of your items arrived in a damaged condition.
We're very sorry to hear this, and while we're pleased your local Pro Shop has been able to assist, we hadn't been made aware of the issue before seeing your review. All items should be checked before they are dispatched, so we're sorry that this wasn't the experience you had.
We will be in touch with you via email shortly to discuss this further and investigate what happened.
Once again, we're very sorry for the inconvenience caused.
Kind regards,
Foremost Golf Team
Hi Richard,
Firstly, please accept our sincere apologies for the inconvenience caused.
Following an investigation, we found that your order was affected by an unforeseen issue with our newly deployed warehouse system, which incorrectly assigned the billing address as the delivery address for a small number of orders. The issue has since been identified and fully resolved.
We genuinely appreciate you taking the time to leave your feedback, as it helped bring this to our attention. If you would like to discuss your experience further or have any additional feedback, please don't hesitate to contact us at webadmin@foremostgolf.co.uk. This inbox is monitored by our team, and we'll be more than happy to help.
Once again, we're very sorry for the mix-up, and we hope we'll have the opportunity to provide you with a much better experience in the future.
Kind regards,
Foremost Golf Team
Hi Mark. Thank you for the 5-star review. We're delighted to hear that you found our 30-days return policy to be helpful in providing you the correct size needed! We can't wait to see you shop with us again.
“The product was exactly what I ordered and arrived in good time but my order was for click & collect at my golf club and the items were actually delivered to my home address.”
Hi Phil. Thank you for the positive review. We are glad your order was delivered in good time despite being shipped to the wrong address. We will investigate this issue in our system to ensureall future orders are shipped to the correct location. Apologies for the inconvenience.
Hi Anthony. Thank you for the positive review. We are so glad to hear you found our click and collect process to be convenient for you. We hope to see you shop with us again soon.
Hi Graham. Thank you for the positive review. We are so glad to hear you found our ordering process easy to follow and convenient for you to click and collect!
Hi Penny. Thank you for the kind words. We are glad to hear hat you found the ordering process to be easy and the delivery to be made in good time with sufficient communication!
Hi Mark. Thank you for the 5-star review. We are delighted to hear that your cap is very comfortable and that you found our pricing to be good placement.
Hi Rachel. Thank you for the 5-star review and positive words. We are thrilled to hear you found our pricing to be in a good position and had an overall excellent experience with our online store. We can't wait to see you shop with us again soon!
Hi June, thank you for the positive review! We are sorry to hear one of couriers missed your click and collect locations opening hours upon first attempt, however, we are glad to hear your new club did arrive the next day safely!
Hi Will,
My apologies for your experience so far; I did reach out to you via email on Tuesday reference this order as we have faced a slight delay. I will resend this email today for your records, my apologies again for any inconvenience caused.
Foremost Golf Team
“Excellent service, but wasn't expecting the voucher to be hand written. Would have been better to be given the option to leave it blank for your own personal message/names ...”
Hi Linda. Thank you for the positive words and 5-star review. We're glad you found our service to be excellent! We'd also like to thank you for your feedback given to our gift card options. We will take this onboard and look to improve this service going forward!
Hi Bernadette. Thank you for the 5-star review! We are delighted to hear you found our click and collect service to be easy to use. We hope to see you shop with us again soon!
