The UK's largest golf retail and marketing services group with over 990 members. Plus, an eCommerce solution to benefit all members with Click & Collect delivery to store.
Good Morning,
I am sorry you were not satisfied with the pricing on the website. We do offer a price match promise against other online retailers - There are some restrictions, but it's definitely worth reaching out next time, and we will try our best to be competitive. Many thanks
Good Morning,
I am very sorry to hear about the issues you faced with your delivery. We can't usually control the exact times/routes the various couriers we use take, so I am glad you were able to redirect your home address in this instance.
If you do order from us again, please do get in touch with us, and we can endeavour to use a different courier in hopes of an earlier delivery to the Pro Shop. Many thanks
“There was an issue with your automated email system so I didn’t receive any notification that my order was ready to pick up.
It was only after me getting in contact to chase up the order this was realised.
Once that contact had been made, the customer service was responsive and courteous to the issue.”
Hi Geoffrey. Thank you for taking the time to review. We're sorry to hear that you found our price point to be too high on this occasion. We also offer a 'Price Match Promise' as we understand how important it is for you to get the product you want at a price you can trust.
Hi Brian. Thank you for taking the time review our service. We are disappointed that you found your experience with us to be negative on this occasion but we are glad there was some restitution for our returns and refunds policy.
Hi Kathleen. Sorry for the delay in your order. The review invite is an automated system hence why you received it, the golf balls are on there way to our warehouse and will hopefully be with you ASAP.
“The product is as described and I am content with it and the price paid. However the courier used is poor. Other couriers provide a time span for delivery but not these and even though they had my mobile number they didn't use it but left the parcel with a neighbour.”
“I bit disappointed after first time order & got item next day second time standard delivery time ordered again expecting same fast service but overall happy”
“The price was good in relation to American Golf and Direct Golf i.e. cheaper the delivery would have been better i.e. a day or two earlier.the club was good with out having been able to practice before playing I think the putter will be a good addition to my bag. Peter Wilmot”
“Starting an online account was more difficult than expected and took at least three attempts to get sorted. One more failure and the idea would have been binned and another retailer would have benefitted.
I needed a specific spec(2 degrees up) which wasn't available on the selected list, so i left a request for help.
Received phone call following day from formost pro who promised to handle my order correctly. Received goods yesterday as requested happy with purchase, but not the set up procedure and the ability to request custom spec on line which was easy with my local pro previously.”
