The Natural French Soap Company Reviews

Name: The Natural French Soap Company
Rating: 4.85

4.9 Rating 489 Reviews

97 %

of reviewers recommend The Natural French Soap Company

Company Reviews

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Metrics

4.9

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0033 986 21 04 65

Email:

bonjour@naturalfrenchsoap.com

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The Natural French Soap Company 5 star review on 5th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its a pleasure to shop with the The NFSC. I like the variety of great products and the very friendly service they offer. Its great to get our monthly supply of original french market soaps delivered to the front door. When I started buying soap online my family thought that I had finally gone mad but they are now committed converts!! Keep up the great work Aengus”

Helpful Report

Posted 4 years ago

“I was a customer a few years. Everything went well. Now it has been months and I did not get my soaps. I would not be so mad if they would read my messages and tell me whats going on. I guess we are never gonna buy these again. So..Merry Christmas and a happy new year to you.”

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Posted 4 days ago

“I was SO happy with my Carnation Soap. It's so hard to find the real thing and this is it. The violet doap is good too. I am hoping you have rose Geranium Soap too now. Worth every euro !! Thanks SO much.”

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Posted 3 years ago

“Gorgeous soaps, sheer chic! envelope yourselves in sumptuous fragrance that evoke the beautiful French countryside.”

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Posted 3 years ago

“I had been hunting high and low to find the wonderful soap we had all enjoyed using in Bordeaux last Summer - Savon Le Naturel Liquid Soap - Extra Pur. I fell upon this brilliant website and to my joy i could also purchase Dijon Mayo. In a world gone crazy, there are bright moments. This was definitely one of them. Great customer service, really quick delivery and a free gift nestled in my beautifully packaged order. 5 stars - the easiest top mark I have given in a while. Thanks Sophie and team!”

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Posted 3 years ago

“I need to apologise for my previous reviews below about completely messing up my delivery. It turns out that I gave the wrong shipping postcode which caused the delivery problems. Sorry Sophie, I'll make sure I'm more careful next time :)”

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Posted 4 years ago

“Lovely company, really helpful. I recommend!”

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Posted 4 years ago

“Difficult and strangely defensive customer service”

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Posted 4 years ago

“Completely messed up my delivery and then sent me an obnoxious email. Would not use again.”

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Posted 4 years ago

“I cannot fault the Natural French Soap Company's customer service. I ordered ten soaps. When the company discovered that just one of those was out of stock, they replaced it with two others. Best of all, they looked at all the fragrances I had ordered and worked out two others that fitted my tastes perfectly. Then, they popped in a wee guest soap in a very different aroma to expand my soapy horizons, and explained it all with a hand-written note.”

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Posted 4 years ago

“I found this lovely little company by accident, but immediately was drawn to the fantastic selection of soaps. I loved the personal customer service and all the kind little cheery notes. I got the package in record time and have been delighted with all the soaps. I have the oval verveine soap in the bathroom now and it actually makes me happy while washing my hands, the scent is so lovely. I couldn't recommend this company enough.”

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Posted 4 years ago

“Absolutely amazing soaps and smell. My daughter and I love them. Would highly recommend. Also love Sophie's communications, so funny and cute.”

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Posted 4 years ago

“Great service. But please stock the Bonne Maman lemon curd!”

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Posted 4 years ago

“Love the personal touch. Love the soap.Very well packaged and fast delivery. Merci”

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Posted 4 years ago

“Fantastic communication, witty marketing and a great product.”

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Posted 4 years ago

“WOW The personal touch goes a long way. Will definitely be ordering again. Love the soaps. Thank you 😊”

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Posted 4 years ago

“Bra produkter. Bra service. Alltid trevliga. Snabba leverser. Handlar aldrig nån annanstans.”

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Posted 4 years ago

“Nopea toimitus, laaja valikoima ja hyvä asiakaspalvelu. Olen vuosia käyttänyt palasaippuoita ja hamstrannut niitä ranskalaisilta markkinoilta. Ihanaa että löysin tämän verkkokaupan. Aion tilata täältä jatkossakin, koska valikoima on laajempi kuin markkinoilla. Very nice service, quick delivery and great selection of soaps.”

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Posted 4 years ago

“My parcel of soaps arrived after just 2 days which was great as some items were a present. Super quality soaps with the most delicious fragrances. A hand written note for Sophie added a great personal touch.”

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Posted 4 years ago

“- schnelle Lieferung - handschriftliche persönliche Note - gute Produkte - problemlose Lieferung in die Schweiz”

Helpful Report

Posted 4 years ago

“The products arrived promptly and with a hand-written note which is such a lovely unexpected extra.”

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Posted 4 years ago

The Natural French Soap Company is rated 4.9 based on 489 reviews