“Absolutely poor, horrible customer service! First, had to wait an eternity just for inventory shortage on a basic color, black. Then, when finally able to, was misguided by a product... and when tried to speak with customer service about it, and discuss returning via telephone, they were absolutely useless. They simply told me to use the link on the website for returns, as they couldn't do anything, because there is a special department dedicated to returns. And, not only does they link not work, constantly telling me error, but return emails are not responded to within 24 hours as promised, not even 48 hours... I'm still waiting to hear back from the return request email I sent days ago. Absolutely horrible, miserable!!!”
“Still have not received it. Ordered on August 24th received an email letting me know on September 1st that they were aware of the delay in delivery. It is now two days away from October. Yet, I have received so many requests to promote a product that I have yet to be delivered.”
“I thought this company was good, then I spent over 200 dollars on a couple nice frost buddies I wanted and chose the fastest shipping option. Over 2 weeks later my items have yet to arrive or even ship out. Have sent numerous emails and all are being ignored. This company is nothing but a scam do do not waste your money. They do not care about their customers nor what the public think of them. They just want you to spend your money so they can rob you. My transaction will be disputed with my bank and an attorney will be contacted, I want my money back or my product”
“The product is great but the customer service is very bad. I have been trying to return an item I don't want and no one will help me. The return option on the website doesn't work and I've sent multiple emails. I will never buy frlm them again.”
“I cannot wrote a review bc it’s been a month and I still have not received my order but I certainly was charged for it! And costumer service is no help they just keep saying it’s on the way!”
“I received my order but it was poorly packaged and arrived damaged. I was told a replacement would be sent. After waiting almost 2 weeks, I receive an email telling me that it is out of stock and to pick something else. It was a birthday present so there wasn't another that I wanted. If they would have sent it immediately, I would have receive one before it was out of stock. I'm getting a refund and going somewhere else”
“It was not what I was hoping for... I drink large to go drinks like a Trenta from Starbucks and it is to big... So I will not be able to use it for just slipping in my to go cup, which is what I was wanting it for!”
“Does not keep beverages cold. It's like it has no insulation. Is no better than a cheap one except I gave $45 I believe. Wish I had not ordered it. I have the Universal and wanted To Go but not anymore. Wish I had my money back but there was no shipping info with it so I am unable to return it. Junk in my honest opinion.”
“Not happy with my Frost Buddy because it came with no insert and they said inserts would be sent right out. It took me almost a month to get my cup and now it’s three weeks or so and still no insert.”
