Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,063 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a rogue company. I wrote to the Ceo Peter Harris the guy has no respect for his customers and hasn't bothered to reply. Real bunch of cowboys only interested in £££!!!”

Helpful Report

Posted 7 years ago

“Still waiting for products that were missing on delivery 3 weeks ago, no joy, even after 7 phone/online chats, yes 7! Disgusting service, will not shop with them again and would advise other prospective customers to steer clear also.”

Helpful Report

Posted 7 years ago

“""I have contacted Customer Services three times to arrange for someone to come and look at my sofa which is a recliner which I bought back in June this year, which has stopped working in July, each time I call I am put on hold. I wait 20 minutes for them to return back to the call and then I am cut off. No one has tried to call me back and I have emailed Customer Services and again no acknowledgement or response from them. Very Unsatisfactory service.”

Helpful Report

Posted 7 years ago

“just a rubbish company will never go back , still not had delivery of corner unit despite countless phone calls and false promises”

Helpful Report

Posted 7 years ago

“The saga goes on promised delivery by end of week ,as its Saturday I rang warehouse only to be told its not in stock wife rang Nottingham store who says its in stock so left and right hand don't know whats going on , phone call back to us insisting its in stock and cant understand why we were told its not there , have been told it will be in Nottingham on Tuesday with delivery to us on Thursday but not holding my breath as were been here before , all I can say is don't shop at this shop as there rubbish just full of appoligies for the confusion and poor service .”

Helpful Report

Posted 7 years ago

“Furniture Village- I feel cheated!”

Helpful Report

Posted 7 years ago

“Absolute rubbish company and service quite happy to take your order but have been waiting several weeks for delivery was told by one department it would be delivered on a date only to be rang the day before delivery to say it was not going to be delivered when you ring the shop all you get is fobbed off with excuses and a couldn't care less attitude .WE WILL NEVER SHOP HERE AGAIN and recommend people go elsewhere as this is absolutely abysmal service . Still awaiting delivery of a loaned sofa until what we have ordered arrives”

Helpful Report

Posted 7 years ago

“When we were in the store, we were served by a delightful lady who gave us time to mull over the product we wanted to buy, gave us alternatives and was so polite. We were told the product would be with us in a week or two and the invoice confirmed delivery of one week. This was at the beginning of July and we are now 23.8.17 and still waiting. I always thought that if a company went into a contract with a customer, it was binding. This wait is most unacceptable. The member of staff that served us has regularly chased but to no avail.”

Helpful Report

Posted 7 years ago

“Helpfull patient affiant”

Helpful Report

Posted 7 years ago

“Ordered a child's bed it came quick but was installed incorrectly and unsafe, got passed around complaints procedures for 4 weeks so demanded new bed which turned up damaged so had to use some old and new parts of the beds for it to be installed incorrectly and damaged again.”

Helpful Report

Posted 7 years ago

“We have recently purchased a 3 seater Tara leather recliner sofa and a 2 seater Tara leather sofa. Within hours of sitting on the 3 seater sofa the leather stretched and sagged away from the padding on the seating and the back padding has collapsed. We have had an inspector round who says this is normal. Even though the 2 seater doesn't show the same signs of sagging. As we are extremely unhappy with this outcome Furniture Village offered another inspector visit but this time we would have to pay 50% towards it. We'd say that is throwing good money after bad. So beware!! We are now contacting Trading Standards as the 3 seater sofa was bought unseen. Our house is pet and child free and we are average sized people. The new sofa looks worse in the first couple of months than the 17 year old leather sofa it replaced.”

Helpful Report

Posted 7 years ago

“Appalling after sales, not interested. Inspection date not adhered to wasted a day off work, apologised but still had to wait a week.inspector advised to puff up leather seats that are flattened, there are other significant problems. My old leather sofa NOT purchased from this company lasted me 10 years, this one is appauling condition after only 20 weeks LOAD OF RUBBISH. Watch this space for feedback on inspection report. ......”

Helpful Report

Posted 7 years ago

“Originally ordered a dining table, six chairs, a sideboard, and three side tables. Service in the store at Hull could not have been better. The staff were very helpful, friendly and efficient. We were told at the time our order would have to be made and would take approximately eight weeks to deliver. We were happy to accept that. The furniture was delivered on time with communication from the company and delivery men. Unfortunately after they left we discovered the table was damaged all down one edge. This was not evident until I ran my hands over the edge and got splinters of wood in my fingertips. We contacted Customer Services who asked us to send photographs of the damage, which were acknowledged on receipt and we were told they would decide what to do and contact us. Then NOTHING! We rang and rang but could never get through again for over a week. We contacted the Hull store and they gave us a direct line number on which we were successful. My husband was told a new table would be ordered and they would be in touch. That was in April. We waited for ten weeks but nothing happened until I emailed them again and was told that the new table had never been ordered. They would order a new table for us and offered £50 in compensation for the delay. I suggested that they gave us £200 and I would get the table edge re-finished. That would save yet another delay and the cost of a new table and delivery. Once again no contact until I emailed again and was told they did not agree, that the table came with no guarantee and that they would give us £100 to keep the table, or they would order a new one. It seems they are blaming us for the damage! Surely any customer would expect to receive furniture in perfect condition. The contract did not include 'faulty furniture is the customer's responsibility'. I cannot believe the attitude of their Customer Services and it seems that once Furniture Village have your money they run out of interest! I have indicated to them that we would prefer a new table to be ordered, but of course don't hold out any hope of this happening, and of course I have not had a reply to my email. DO NOT BUY FROM THIS COMPANY their after care is rubbish. Unfortunately the furniture was paid for through a finance deal so they actually have our money. I was warned about this attitude by a relative but thought the problem was exaggerated, but no.”

Helpful Report

Posted 7 years ago

“Stool delivered with rust stain. Taken over 4 months to get any response after agreed it needs replacing. I had to ring and customer service awful. Told after half hour on phone will send a cover! I am in despair!”

Helpful Report

Posted 7 years ago

“Having ordered 2 sofas in different designs but the same fabric, in October 2016, they arrived on 11th December but were both the same design. The original order time was 9 weeks, which we accepted as we thought we would have our sofas in time for Christmas. However it then took 16 weeks for us to get our correct sofa. During this time I had to make numerous phone calls to ask for progress with the order. The customer service was terrible - it was as if it was my fault and that I should be grateful that they had reordered the sofa for me! When the sofa finally did arrive on 31st March, no-one could confirm that the sofa had been sprayed with the Gold Elite protection we had paid for, so I had to book an appointment for someone to come out and do this (and take a day off for the visit). Furniture Village offered us £150 (initially it was £100) as a gesture of goodwill. This is on an order that was over £2500. Not impressed and won't be buying from them again.”

Helpful Report

Posted 7 years ago

“Buyer Beware Purchased a Furniture Village Halcyon 2 3 seater power recliner and static chair for just shy of £1900 cash in the sale. Within 12 months the foam had collapsed to the point where it was so uncomfortable it was unusable as the springs and frame could be felt when you sat on it and it offered no support. I called the store who directed me to the customer support team. I spoke to a lady on the phone who said she doubted it would be covered as I was probably sitting on it wrong however eventually she agreed to send an engineer. The engineer came out and agreed it was a manufacturing defect and he would order the parts. He also said it was caused by the cheap low density foam used in the sofa (not the high density foam I was told was in the sofa by the salesman). After about 8 weeks the parts arrived the week after the engineer returned to put the new parts in. He was surprised they had sent the same poor quality low density parts to replace the failed parts however fitted them. 12 months later guess what ? The poor quality parts had failed. I phoned up the customer care line who sent an engineer out who said basically the last engineer hadn't fitted the parts properly and as such not only had the parts failed but it had amplified the issue causing bits of the sofa to be exposed that shouldn't be. He wrote his report and said someone would call me back. I waited and waited and eventually chased the customer care team who said that clearly the sofa needed replacing. The lady went off and spoke to the manufacturer and said she would call me back in a few days. I waited and waited and eventually called her back. She said that unfortunately the sofa was discontinued and the parts were no longer available. This is where the problems started. I was then offered a meagre partial refund (£1000 of the £1900 I paid 27 months previously) I declined this so she said she would get a manager to call me. I waited and waited and eventually a manager did call me back. I then spoke to a person who I can only say is the rudest and most disagreeable customer care agent I have ever spoken to. He quite offered me £1250 eventually or £200 towards the repair (I've been quoted £600) but if I took the £200 there would be no further warranty. I explained that through no fault of my own I now had a sofa that was broken and couldn't be repaired and they weren't offering me enough to get a new sofa. He said that wasn't his issue and that I should be grateful I was getting anything back. I asked if there was an alternative they could send me or if they could discount another one so I could afford to get something and he said that wasn't his job but I could try to go into store to haggle but he wouldn't speak to me any further so ended the call. I then spoke to the store who apologised for the way I was spoken to however there was nothing they could do about it and weren't surprised at the way I had been treated as they get many complaints about the customer care team. I am now left with no sofa or chair, as we speak no refund as the goods need to arrive in the depot to be refunded and this takes time and a £700 hole in my bank account. All this through no fault of my own. I hardly think it's fair that I am out of pocket due to poor quality goods, poorly trained engineers and the fact that parts are not available for a 27 month old sofa. I wish I had more sense than to give Furniture Village or had used a credit card as I could have demanded a refund from them and wouldn't be 3 days work and £700 out of pocket.”

Helpful Report

Posted 7 years ago

“Bought sofa and 2 chairs sept 14 within 18 months leather on sofa cracked. Had someone out from furniture village and independent to access damage both advised was manufacturer fault. Was told by furinture village the they didn't use manufacturer anymore so offered us a cash settlement which would not cover the cost to replace , in end we were given £200 to go away. Customer service totally apalling would never use again as I had to keep calling for updates as no one came back to me.”

Helpful Report

Posted 7 years ago

“Absolutely dreadfully expensive junk! Disposed of our beautiful wooden dinning table and 8 chairs, because it was a bit of a pain every time to insert the extension leaf in the middle, when the growing family came around for dinner. Spent nearly £1,000 on a veneer light oak table and 6 chairs with "matching" legs. When the suite arrived the table had a manufacturing default and none of the chairs matched. Complained to FV and over 4 months they sent 4 lots of replacement chairs (that's a total of thirty chairs!) and non of the chair legs matched each other (even the legs on the same chair the colours didn't matched - let alone the table!) Had 2 replacement tables which were worse than the original! Customer service dreadful! Eventually store manager came to our home to see for himself. He was embarrassed and apologised. We got fed-up with the hassle and the waiting (time of work/phone calls etc). So we agreed to keep the original table and settled for chairs that were the nearest match to the table. Furniture Village agreed to refund part of the purchase price as compensation. Now chairs are falling apart and one of the backrest has actually broken which we suspect was delivered damaged! Regret disposing of our old suite (Ebay - buyer seriously couldn't believe his luck!) and we should have rejected this "fire wood" that is now adorning our dinning room. Having the dining room extended so we have decided to look for a new suite. (We wouldn't dare sell it on Ebay and risk a poor/negative feedback score) Roll on the 5th of November!”

Helpful Report

Posted 7 years ago

“Fantastic service from the sales lady. Bought a new mattress, I never knew it could be so confusing but she was brilliant. Very helpful.”

Helpful Report

Posted 7 years ago

“Disappointed with Furniture Village. We purchased a corner sofa 2 years ago and twice has failed on us. First Sofa had all the padding in the seat gave way and left a protruding frame which if sat on can be painful. Then back in January 17 the corner section bracket broke leaving a gap in the back part of the sofa. The problem is with that is our little 2 year old she could get her head caught in the gap and affectively could strangle her. It's hard to keep a 2 year old off the sofa, and in all fairness why should we due to the shabby build of the sofa. The sofa looked great in the shop, but that changed when they start to wear prematurely and the frame can be felt, things start to break. We always try and look after our furniture, like cover them and the kids are not allowed to jump on it. Highly disappointed that something that should last 10 years started breaking on month 3. Oh and did I mention that we have been waiting 4 months for someone in China to send a small bracket to fix the issue. How stupid is that. We had a technician out to take pics 4 months ago, that was all. Customer service has been appalling, although when pressured they do respond eventually. But still nothing to fix the problem, just keep blaming the chinese factory.”

Helpful Report

Posted 7 years ago

Furniture Village is rated 1.3 based on 1,063 reviews