Furniture Village Reviews

"Extremely disappointed with with Furniture Village.\r\nLet me start with Formal Complaint Number 2565396, so Furniture Village can see this is a real case and not just \u201cangry review.\u201d I\u2019m a real customer and this is a real experience with a very real disappointment.\r\n\r\nIf Furniture Village cares more about their Trustpilot score than actually caring about their customers, then maybe this issue will finally get some attention.\r\n\r\nOne thing Furniture Village does very well is selling. The showroom experience is smooth, friendly and professional, honestly 10 out of 10. But once the sale is done, that\u2019s where the good experience ends. After that, it feels like everything becomes your problem.\r\n\r\nWe bought a leather sofa for \u00a31,300 and paid extra for insurance so we would be covered if anything went wrong, just in case. Yet just over a year later, the leather started peeling off at the headrest and armrest on one side of the sofa. That should not be happening on a sofa in this price range.\r\n\r\nSince then, we\u2019ve been sent back and forth between Furniture Village and the insurance provider, each pushing responsibility onto the other. The insurer says it\u2019s poor material quality and tells us to go back to Furniture Village, which actually make sense. Furniture Village sends an assessor from Emmieragroup who was extremely disrespectful and then directs us back to the insurer, claiming the sofa was damaged, which is simply not true.\r\n\r\nAt the end of the day, we just wanted Furniture Village to step in and show some care. It doesn\u2019t matter to us who fixes it. We bought the sofa from them, we bought insurance from them, so naturally we expect them to take responsibility and sort it out. Instead, everything has been pushed back onto us.\r\n\r\nSo is it worth paying a premium price just for a good sales experience and a free cup of coffee? Absolutely not. I would seriously encourage anyone to think twice before buying from these polished showroom sellers, because once you\u2019ve paid, you\u2019re on your own. And you\u2019ll likely be left feeling frustrated, angry and disappointed, just like we are. \r\nWe genuinely expected better from a national retailer of this size and reputation."

"Absolutely awful service. Sofas delivered in the wrong colour. Ripped within a week. Customer service a joke. Both instore and on the phone. Refused a refund"

"Absolutely awful service. Sofas delivered in the wrong colour. Ripped within a week. Customer service a joke. Both instore and on the phone. Refused a refund"

"Absolutely awful service. Sofas delivered in the wrong colour. Ripped within a week. Customer service a joke. Both instore and on the phone. Refused a refund"

"Thanks to harrylucy977 - @ gmail . com, I got it back."

"Inferior products, no customer care, worthless warranties, not fit for purpose \r\n\r\nMade in China \r\nCheap materials\r\n15 seperate faults found on a review \r\n\r\nA company that ignores multiple faults (15 in total) and makes you pay for your own independent review on their faulty products"

"Inferior products, no customer care, worthless warranties, not fit for purpose \r\n\r\nMade in China \r\nCheap materials\r\n15 seperate faults found on a review \r\n\r\nA company that ignores multiple faults (15 in total) and makes you pay for your own independent review on their faulty products"