Furniture123 Reviews

4.3 Rating 20 Reviews
80 %
of reviewers recommend Furniture123
4.3
Based on 20 reviews
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Anonymous
Anonymous  // 01/01/2019
Never use this company! I thought they were amazing in terms of delivery but post delivery is shocking… I needed a collection as the furniture I ordered was so uncomfortable, a personal preference I was told, which is fine I appreciate they have a reputation… collection arranged and all day I have been chasing, lied to by multiple staff and basically fobbed off … apparently my collection didn’t happen because they didn’t know the measurements although it’s their furniture so a larger van needs to be booked …. All while I have no front room/kitchen , booked annual leave from work for the collection and had to cancel friends visiting as no space …. Well done Furniture123….. I’m not convinced if this will get resolved as there are basically liars - so not buy from them !!! Cheap equals very very bad service !
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Posted 4 months ago
Bought grey velvet office chair in July 2020 and is falling apart by Oct 2021. During lockdown the price was far more expensive & delivery took over a month but I was sympathetic due to the supply/demand issues. What I’m not accepting of is that after the 1 year guarantee runs out the chair has started to show signs of age with a tear in the fabric showing the metal frame inside protruding. The response from customer service today was “outside of warranty, take to a local shop for repair”! Don’t waste your money with this company. Cheap products and poor customer service.
Furniture123 1 star review on 16th November 2021 Furniture123 1 star review on 16th November 2021
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Posted 2 years ago
Dear Director of Furniture123, The service received by your delivery company, the false information provided by your website and the wrong information from you managers on now 4 occasion On the phone together with emails sent in error has lead me to seek compensation for the stress, 3 days now 4 days had to take time off work and write to you place a formal complaint. I have been tying to get the bed I purchased delivered. It is appalling. My partner and I have been left sleeping on the floor and sofa now for a week. I purchased a bed and mattress from you on Sunday (a week ago.) It stated delivery for both items Wednesday. I took day off work. I’ve also spend hours trying to call and get call backs from your company. You have taken my money and not supplying the goods. 1. Email saying bed frame and mattress coming 2. Text saying mattress coming Thursday instead of Wednesday. Cross because now had to take more time off work. Delivery charged refunded due to error. 3. Phone call wednesday at 7pm from the driver saying delivery not coming taco Meter running out. But reported it was us who rebooked. 4. New date of delivery would be Monday and another £30.00 refund for in convenience. I call back the same day to speak with staff and was told there has been a change it is now Tuesday. Not happy. Thursday awaiting a manager call at 4/5pm but no one rings. 5. Friday I chased 3 times managers call and get a firm date. Eventually customer advisor aNd manager confirm direct with Arrow link that they spoke to manager and it is priority for Monday and noted evening delivery on Monday. I would get a text Saturday. No text received. 6. Now it’s Monday I received a text saying Tuesday delivery 7.00-9.00. Really does your company continue to lie they have spoken to Arrow link or is it really the Arrow link company. This is all such a waste of time and so stressful. I am seeking how to complain to the omnibudsman, trading standards and watchdog. I am totally appalled and expect a phone call back today. I have little faith in your company. Do not buy anything from them they can deliver it Sent from my iPhone
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Posted 4 years ago
Furniture123 is rated 4.3 based on 20 reviews