Furniture in Fashion Reviews

Name: Furniture in Fashion
Rating: 1.42

1.4 Rating 76 Reviews

11 %

of reviewers recommend Furniture in Fashion

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1.4

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Furniture in Fashion 1 star review on 11th January 2023

Chris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid its that simple, these crooks should not be allowed to do business in uk. Nothing but lies, constantly giving fake English names with asian accents . Truly laughable, but not funny when you lost money..”

Helpful Report

Posted 2 years ago

“I have never in my life received such appalling customer service from a company. I have repeatedly contacted this company about a replacement part I ordered and paid for in December. I have been ignored on several occasions and when I have had a response it has promised delivery dates that have come and gone. My item is now over 2 months late despite the fact they are still selling the product on their site. In desperation I contacted their CEO who has also completely ignored my mails requesting information and help to resolve my issue. I am not sure how a CEO of a company can treat his customers with so much contempt. I would avoid this company at all costs as it seems once they have your money they no longer care. Shocking service. You have been warned”

Helpful Report

Posted 3 years ago

“The WORST company I have ever dealt with, a bunch of crooks -AVOID. They have stolen my money. I bought the miami side table - the photo on the website showed a one piece table, but with the words 'all items come flat packed unless otherwise stated'. I rang the customer service and the advisor said that the table was one piece. When it arrived, it was a cheap flat-pack item. When I told the manager about my experience, he suggested I was lying, said that none of his collegues would say that. I asked him to check the call recording and he said there wasn't one. He then lied and said they would pay return postage. When I asked for it in writing, he backtracked and said he didn't say this. He told me I would have to pay £30 to return it and I didn't trust them to refund me so didn't send it. I put a one star review on Trustpilot. I then got a call from 'Mark Andrews' (unlikely to be his real name) bribing me to take the review down and saying they would pay the return postage and refund me as soon as the table reached the warehouse. THIS IS COMPLETELY AGAINST THE TRUSTPILOT RULES and I have a recording of him doing this. Unsurprisingly, they used a dodgy courier company who took THREE attempts to collect the item, wasting my Dad's time. They finally collected it over two weeks ago. I wrote 'Mark' an email and - what a surprise! - have had no reply and no refund. DO NOT BELEIVE THE RATING ON TRUSTPILOT OR ANY OTHER SITE. The company ring up those who give bad reviews and bribe them to take them down. By the looks of it, they also put up fake good reviews.”

Helpful Report

Posted 3 years ago

“Don't waste your time and money on this company! I have bought a sideboard from them, got delivered within 2 weeks, so wasn't that bad. Whole top of the sideboard was badly damaged - no way I could use it. They had offered to replace it, but when I have received my replacement part it was incorrect item - not for my sideboard at all. I have asked them to fix the issue for me again, but not got offered any solution just to pack it all up & they will collect the whole thing. Very disappointing, all I do now is packing their parts and waiting for drivers. Customer service not helpful at all, like they don't understand what do you actually need from them. I just hope I will get my money back and won't have to deal with this company again. Stay away and spend your money somewhere else!”

Helpful Report

Posted 3 years ago

“Won’t be dealing with this company again ! Delivered the wrong furniture,it was quite badly damaged and the packing was also damaged .I was offered £25 compensation to keep the wrong item ,or pay to return it ! They have now agreed to collect it and I should have full refund .watch this space !”

Helpful Report

Posted 3 years ago

“After waiting 4 months for my delivery i took time off work & waited in as i was told it would come between 2.30-5.30 pm At 4.30pm i called to check they were still coming i was assured yes it will be delivered? It never came!!!! I called them on Saturday morning to be told they had a problem with the van !!!! But nobody rang me to let me know Now they are coming on Monday Watch this space!!!! So frustrating I have placed such a big order & this is how they respect their customers I must say that Nick dealt with all my other orders that went smoothly he deserves a pay rise for his excellent customer service & chasing my deliveries & calling me back when he said he would !”

Helpful Report

Posted 3 years ago

“Furniture looked nice online, lead time was 5-7 days until delivery, I ordered bar stools and table, after 7 days I had not received any delivery, used online tracker and asked for an eta but no one replied, after 10 days I called up and got told they had no idea when I would receive the delivery as the company who deliver the table had a van crash and would be delayed, i waited another 5 days and called again, I was told I would receive the delivery on 26th Feb and I would get a text from FIF and delivery firm, I only received an email from delivery firm, on day of delivery they attended and left all the items on the ground floor of my building and refused to carry them up (via a lift) to the 3rd floor even although I had a back injury. The girl who was delivering was extremely rude and not a good representation for the company. Item arrived and has a scratch in the chair leg and the table top is not flush. My advice is avoid this firm, poor company, poor service and poor quality products. I did feed this back to someone at their help desk but he didn’t want to know. AVOID.”

Helpful Report

Posted 3 years ago

“If I could give a minus rating a would. Considering the amount they charge for the goods they are very poor quality. Quite simply the most awful company I've ever purchased from. We've been waiting 3 months for missing parts and the customer service is non existent. Email after email and the replies are simply ridiculous. DO NOT BUY FROM THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

“Terrible company, paid over £400 for a wardrobe and it arrived severely damaged and the quality was awful. Expected me to pay to return the item that was completely mis-sold. Avoid at all costs, I’ve had better furniture from budget stores.”

Helpful Report

Posted 3 years ago

“Terrible customer service”

Helpful Report

Posted 3 years ago

“Furniture in Fashion don't care about customers. I received a damaged desk and been requesting a replacement for the damaged part. They keep offering discounts which I don't want and I see it's going to be a struggle to solve the issue. They use various couriers who don't seem to handle the goods properly. Avoid avoid avoid!”

Helpful Report

Posted 3 years ago

“Do not buy anything from this company, if you return item even if it is damaged you will not get a FULL refund. Also the items I looked at came from China, many responsible company are now switching their manufacturing away from China.”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs!! 2 damages tables, countless emails, phone calls, waiting weeks in between each damaged item to have a replacement now it’s bordering two weeks and they can’t confirm with me wether they have the damage items (picked up by their own courier) in their possession or not. I am just constantly being told “we have to wait to hear back from the courier” or “there is no response from the courier”. This seems to be their favourite term to use “we’ve had no response” as they’ve said the same thing when I waited 3 weeks for the damaged table base to be replaced. Apparently there was “no response from the supplier” this time! They literally couldn’t care less!! The way the company treat customers is absolutely DISGUSTING!!!! For the courier to also comment on their customer service that says something! I am still waiting for a refund of around £900.. AVOID THIS COMPANY I have also reported them to trading standards along with all the other people here.”

Helpful Report

Posted 3 years ago

“They cancelled my delivery on the day of delivery!”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY chest of drawers arrived in over 400 parts. Spent 8 hours putting it together, only for some drawers to fall off the railings because they were too narrow. 5 weeks of email ping pong trying to get a refund, and finally thought I’d got it sorted when they emailed and said I had to remove my negative feedback before they’d give me the money. Reported immediately to trading standards. No refund every received.”

Helpful Report

Posted 3 years ago

“Received Rusty, old, damaged dining table returned back but no refund more than week now. Don't buy from them they are horrible furniture is as rubbish as their customer service. Have taken legal action to get my money back big scammers”

Helpful Report

Posted 3 years ago

“It is so horrible, I never have any thing as bad ever in my life. Half part is missing,some is opposite to many. It is fills like they were drunk when they put the order. Never have business with them!!! And after first half of order is arrived they sad second part of order will be deliver only month later! We are going to court to sue them. Some one have to stop them.”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs, they falsely advertise on their website. They have the worst customer service I have ever come across. And trying to get a refund is like trying to get blood out of a stone.”

Helpful Report

Posted 3 years ago

“received a dining table and chairs on the 30th march 2020 the chairs are all faulty zips broken no threads to hold the screws in place so are unusable contacted the company and have had nothing but ignorance since they refuse to resolve the problem instead have chosen to ignore the fact that I have 6 faulty chairs every email is ignored every phone call you speak to the same person who completely disregards the issue I have now proceeded with court papers to ensure they do not get away with this if a zero rating was an option I would have given this DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“I really liked the Igma mirrored rotating shoe cabinet. But decided to check the reviews before ordering as I have never used furnitureinfashion.net before. Well, that has certainly put me off using this company. My search continues.”

Helpful Report

Posted 4 years ago

Furniture in Fashion is rated 1.4 based on 76 reviews