Furniture in Fashion Reviews

Name: Furniture in Fashion
Rating: 1.42

1.4 Rating 76 Reviews

11 %

of reviewers recommend Furniture in Fashion

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1.4

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Furniture in Fashion 1 star review on 11th January 2023

Chris

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a nest of tables and a lamp. More than happy with the service, communication was good. It’s not cheap but the quality it good. Would recommend to family and friends.”

Helpful Report

Posted 2 years ago

“Superb customer service. Some of my items were delayed. They rang the next day to see whether I wanted a refund or would like to wait. Some items I waited for and the rest was refunded to me. Anytime I emailed with a query it was actioned straight away. Highly recommend this company.”

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Posted 2 years ago

“Absolutely fantastic service and delivery could not fault....delighted with my new furniture”

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Posted 5 years ago

“gegbgegdfvbefrg”

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Posted 5 years ago

“They solved the the issue with the dining chairs and refunded the whole amount and my last review can be dismissed. Anneli Herzfeld”

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Posted 6 years ago

“Missing part replaced very quickly and friendly service”

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Posted 6 years ago

“Item will arrived on time , looking fabulous . fast delivery 10 out of 10 Thanks furnitureinfashion”

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Posted 6 years ago

“Great product and price. Fast delivery.”

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Posted 6 years ago

“Dont buy anything from this store. I bought a $7500 high end 3-piece couch and the couch was defective upon delivery. Management team is very difficult to deal with. I finally got an update - the repair will happen mid Feb 2024. Four months after I submitted my request to get it fixed. Stay away from this store. I do not recommend!!!”

Helpful Report

Posted 4 months ago

“Dont order from this company, Customer support it terrible! i ordered three days ago, they wont deliver for 7 days. The price on there website three days later is 25% less. They say they wont refund me the difference. I told them i will refuse delivery. They sais they will charge a restocking fee.!! you can see how terrible this company is DONT ORDER FROM THEM!!!”

Helpful Report

Posted 5 months ago

“I would not recommend this company, received items damaged and they would only deal with you over email. They wanted me to open up all the items to check for damage as they would only deal with the complaint once. I told them no as did not have the room and they were still liable. They come across as not wanting to replace damaged parts.”

Helpful Report

Posted 5 months ago

“I contacted the customer sales team prior to buying my desk to make sure that it could be orientated in left and right directions. The sales team went off to check and came back to tell me that it could. I went ahead and bought the desk. It soon became apparent that it could not orientate in both directions. I contacted the post-sales customer service team and they advised me that they had given me incorrect information and it could not change orientation. However they refused to refund me - offering 5% refund, increasing to just 7.5% refund when I declined the initial offer. As the desk is part built already I cannot return it. And I cannot use it as it won’t fit into the space. I am so angry that I specifically called with a direct question which led me to buy the desk. And that actually it was a pack of lies which has left me significantly out of pocket and with a desk I cannot use / will not have the hassle of selling on second hand. Do not ever buy from this lying company!”

Helpful Report

Posted 6 months ago

“Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.”

Helpful Report

Posted 8 months ago

“All I can say is wish I’d read the reviews. Everything everyone says is true. Paid for item that was in stock, all of a sudden it’s not in stock and I’m waiting weeks for it. It does arrive when it says but open the box and it’s the damaged, scratched, dinted. Start the returns process and it feels like I’m jumping through hoops to get £100 back. Very much doubt I will get a refund but I’m prepared to contact trading standards and PayPal to be treated fairly.”

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Posted 9 months ago

“I purchased shelving unit. The colour is darker than on the pictures. I wanted to return and been told to pay for collection almost 50 pounds! Today I opened the box and checked the items. They are very poor quality and having some scratches. As the customer service is so bad its not a point to complain anymore as they don't care at all about their clients. Will never buy anything from them!”

Helpful Report

Posted 11 months ago

“Refused to carry item upstairs for me, but took £10 cash to do it, no receipt given for this money, mark on base of table, cellotape stuck to connecting aluminium base, so tainted where glue been, one of delivery guys didn't help the other carry it up, so he struggled alone, but all in all, I did get table in sale, and I'm happy with it overall”

Helpful Report

Posted 11 months ago

“SAVE YOUR MONEY ! Do some research This company take your money at 100% mark up For products other companies such as Vida xl for example my units cost £170 each Vida xl sell the unit for just £81 The quality of the furniture is shocking frayed edges chip’s scratches The aftercare is no existent Don’t be scammed like me if you want a specific item find the original distributor try Vida xl they will probably have your item at 50% of the price”

Helpful Report

Posted 1 year ago

“Absolutely dire company, quality of materials is exteremly poor. All the wood cuts have frayed edges, fixings are all weak and break with any pressure. My items arrived covered in scuffs and they offered me 5% discount and advised this by their standards was minimal, this sums them up erfectly. Don`t waste your money on this company, you will regret it.”

Helpful Report

Posted 1 year ago

“This is the worst aftersales service from any company that i have ever had the experience of dealing with. There is no person to speak to and they only deal with complaints by email which takes for ever to get a reply from. Every time i make contact with them they reply saying the warehouse has been informed and they will come back to me. I have bought from them previously and do like the products they sell however i think staff training is required and a better business model put in place to deal with customers who will have all paid up front for their products. Not in a hurry to purchase again from them!”

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Posted 1 year ago

“Do not use this Company. The furniture is of poor quality and has major manufacturing defects. Holes in the gloss tops and draws. I wish I read the reviews before using them as they are all true. Terrible. No Customer service via telephone, email only!! You then just go round and round in circles. This company just makes it so difficult for you to contact them and resolve any issues. There business model being that by being this way you will just simply give up and go away!! You have been warned.”

Helpful Report

Posted 1 year ago

Furniture in Fashion is rated 1.4 based on 76 reviews