Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Furniture in Fashion Reviews

1.4 Rating 76 Reviews

11 %

of reviewers recommend Furniture in Fashion

Company Reviews

1.4

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Furniture in Fashion made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture in Fashion 1 star review on 11th January 2023

Furniture in Fashion 1 star review on 11th January 2023

Furniture in Fashion 1 star review on 11th January 2023

Furniture in Fashion 1 star review on 11th January 2023

Furniture in Fashion 1 star review on 11th January 2023

Furniture in Fashion 1 star review on 11th January 2023

Furniture in Fashion 1 star review on 11th January 2023

33

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service experience ever. Ordered TV cabinet which turned up with the wrong parts and some of the parts damaged and it took 3 weeks to get replacements, after a month one of the door hinges broke but this is apparently wear and tear as opposed to a faulty part, complete joke!”

Posted 2 years ago

“Customer service is possibly the worst of my experience. Total lack of care or concern, and similar to buying from third-world countries. Never again!”

Posted 2 years ago

“Returned item which was the wrong size,advertised as much larger.Several emails to have it picked up ,now waiting for a refund,emails not replied to.I have been duped.This company doesn’t do customer service but they are great at customer avoidance”

Posted 2 years ago

“Bought a nest of tables and a lamp. More than happy with the service, communication was good. It’s not cheap but the quality it good. Would recommend to family and friends.”

Posted 2 years ago

“Avoid dealing with this company. They take your money, then say not in stock and they should have it in a month's time. No automatic refund. You will have no idea if what you are buying is in stock AVOID AVOID AVOID”

Posted 2 years ago

“AVOID AVOID AVOID! All their furniture comes from Italy and it takes over 3 months. They lie about the dates. They make you pay for the product online even when it is not in stock. The sales people are rude and and robotic response. They start some sort of Disney jungle cruise story about your product. It is in a cargo ship container battling through waves and Tsunami's and pirates. Then the excuse thatsomehow customs with seize the product because it has some high street value???!!!! excuses, excuses, excuses. Never ever again would I buy nor would I recommend. Please avoid. You will pay and never see the product.”

Posted 2 years ago

“I have previously written a 5* review for the sales process despite the terrible delivery experience which wasn’t their fault I gave it the benefit of the doubt. I have since had nothing but issues with the after sales. 3 months and 9 days after delivery my sofa seat started to really sag and you can hear it push in with weight applied. I am more annoyed with the fact the sofa is rarely sat on so this must of happened only after under a month of use. I originally opted for a refund due to concerns of the quality of the product. I have since changed my mind and asked for a replacement (which is what FIF offered me first) as I do love the look of the sofa and it has been like pulling teeth to arrange this. I have tried to speak to a manager on numerous occasions now and am yet to be put through to one to get this resolved. Apparently no managers are contactable via phone. I am now told that I must send the sofa back for a refund, then re order the sofa which is out of stock for 6 months! So they are expecting me to have no sofa for 6 months instead of swapping my current one when the replacement is in stock. I am happy to wait with this broken sofa which is what I have expressed multiple times but I am getting no luck trying to arrange this as the broken sofa will just be thrown in the bin by them what is the urgency of needing it back so soon? It is a shame as I was previously really happy with the company and this has completely changed my mind.”

Posted 2 years ago

“https://www.facebook.com/furnitureinfashionuk/ Be aware. Furniture in fashion Do not buy From this company. I ordered a bar dining table with stools and was not cheap !! Delivery took weeks to come and when it did the table was clearly visibly damaged , base of table was scratched , stools are really poor quality. They refuse to accept liability for this and will not offer a full refund. Instead they offer me 25.00 to 50.00 voucher when this table cost nearly 700.00 They have declined to call me to discuss or take my call. I am taking this to trading standards Shocking service and terrible quality of goods. Do not buy from them at all.”

Furniture in Fashion 1 star review on 18th December 2021

Furniture in Fashion 1 star review on 18th December 2021

Furniture in Fashion 1 star review on 18th December 2021

Posted 2 years ago

“Absolutely shocking after service. 3 of the 4 Ritz bar stools are now unusable after just over 3 months. Furniture in fashion have made the process of any kind of resolve so difficult. We have had no other option other than to purchase new stools from a reputable company. Avoid FIF at all costs”

Posted 2 years ago

“Iv got lot off furniture in the past from so many different companys for my charity this is the worsed company iv ever had to deal with cabin damage then wanted more money to replace brack parts then wanted more money for bolts and screws run away if ever see this company how they get away with it beyond me”

Posted 2 years ago

“No mention of self assembly at point of purchase! Now going to spend 3 hours putting a bedside table together. Expensive for what it is… won’t buy from them again.”

Posted 2 years ago

“AVOID AT ALL COSTS. DO NOT ABIDE BY UK E-COMMERCE LAW. PROVIDE RUDE RESPONSES.”

Posted 2 years ago

“I would have scored ZERO but didn’t have that option. What a bunch of cowboys this lot are. I ordered a white gloss coffee table. It turned up and it was in really poor condition, damaged, poorly made, terrible quality etc. It was so bad I packaged it back up and requested a collection and refund. They offered me 10% discount to keep it then 15% but I refused and demanded a full refund. They said they would arrange collection but this has never materialised. I have now contacted my credit card company and requested a charge back against them. I’m still waiting a resolution. AVOID THEM LIKE THE PLAGUE. The quality of goods is rubbish. Don’t waste your money.”

Furniture in Fashion 1 star review on 13th August 2021

Furniture in Fashion 1 star review on 13th August 2021

Furniture in Fashion 1 star review on 13th August 2021

Furniture in Fashion 1 star review on 13th August 2021

Furniture in Fashion 1 star review on 13th August 2021

Furniture in Fashion 1 star review on 13th August 2021

Furniture in Fashion 1 star review on 13th August 2021

Posted 2 years ago

“Very poor experience with goods purchased from this company. The quality was shoddy and the goods had to be thrown away - complete waste of money. Would not recommend this company to anyone.”

Posted 2 years ago

“I bought a high gloss white desk in September last year, quite pricey but looked very high end with LED lights etc. When it arrived the finish quality was extremely poor, and difficult to put together nothing fitted plush - was so poor that I complained immediately but could return as they wanted all the original packaging etc and to pay courier. The drawers were supposed to be push open and close and that didn’t work from day one, then I didn’t get the right runners so they had to send more out. They offered a 10% refund of the £360 or I’d have to pay to return it. I just put up with the fact that I have to open the drawers from the side without the push function, least they actually opened at all now with the right runners. Now 10 months later the runners have fallen to bits and I’m left with drawers that don’t even open, product is useless and £360 wasted for a poorly finished which doesn’t last a year. I went back to the support email and asked if they could send out another set of drawer runners (probably cost them £5) and the answer was no as it’s now 10 months from order - so clearly the expectation is their products and parts won’t last a year. Would avoid buying at any cost from there and don’t make the same mistake I did.”

Posted 2 years ago

“Stay away from this company they're crooks. I got a bar table the top of table and base was out of line. I sent photos showing the table top against the wall and showing how out of line it was. I was told the they couldn't see anything wrong. I then sent a video and was told it was a lovely table and if I was not satisfied with it I could return it at my own expense. The table cost £199 postage £129 to return it I would have to pay another £129. To return it would cost me £258 in postage to get £199 back. I would rather put it in skip.”

Posted 2 years ago

“Just about to order a sideboard and console table till a read all reviews gutted as cant find anything a like apart from the two on here”

Posted 2 years ago

“Terrible customer services. Returned faulty/shoddy set of bedside drawers a month ago, no acknowledgement never mind an actual refund.”

Posted 2 years ago

“I ordered a tv media unit in May and paid for it. I was then told that they were still waiting for a shipment. They said it would be delivered beginning of June and then it changed to mid July. This company should not advertise and take payment for goods they know are not in stock. Luckily I did receive a refund So I count myself one of the lucky ones although I’m sure the refund was given as I paid by PayPal. PayPal would have opened up a dispute if they had not refunded me so I would advise anyone to pay via PayPal if they do buy from this company, which I will not ever do again!”

Posted 2 years ago

“Superb customer service. Some of my items were delayed. They rang the next day to see whether I wanted a refund or would like to wait. Some items I waited for and the rest was refunded to me. Anytime I emailed with a query it was actioned straight away. Highly recommend this company.”

Posted 2 years ago

«
1
2
3
4
»

Furniture in Fashion is rated 1.4 based on 76 reviews