“Up date got my ring back today, they have done nothing to the issue, still no hallmark on the ring, in fact I sent it to them in a ring box they sent it back in a plastic pocket 🤷♂️ total disgrace of a company”
“I bought a new engagement ring for my Wife from here and she loved it, so when it came to buying her a dress ring I never thought about it twice so we had a look and picked a 9ct gold eternity ring at the sale price of £380, when the ring came it looked nice but as it was not for everyday wear it got put away, after a while my Wife decided to wear it for a night out, but on opening the box the ring looked tarnished, and on closer inspection we discovered there was no hallmark? I contacted the company asking them about this issue, I got an immediate reply, that it was illesgle to send out anything gold without a hallmark, and it must have been cut off when the ring was getting sized, I was then asked to send the ring back to them and they would get it rectified and sent straight back to me, I sent the ring back on the 1st August 2023 and since then I have heard nothing from them, they have not answered any phone calls or emails, so they have now kept my money and the ring which to me is paramount to theft, it is now the middle of November and still nothing from them, so in my opinion you should avoid this company unless you want dodgy gold or even like I have been ripped off.”
“Bought a dress ring for £360 gold with small diamonds but the ring had no hallmark contacted them and got an email back stating it was illegal to sell a ring with no hallmark and could I send it back to be rectified and they would send it straight back, 7 weeks now and they don’t answer emails, what’s app phone calls say we’re not here at the moment so all I can take from this is that they are scamming people I really want to advise people to avoid this company as mine was only £360 but some of there prices are in the thousands please avoid at all call, if it looks like it’s a great deal it’s probably a scam”
“Ordered a engagement ring from them and they have taken the payment and i have not received the ring.I contacted them numerous times in different ways without any luck, they don't answer phone calls just keeps saying that they are not available. Not a very good company to buy or deal with.”
“Ring came before I expected to be fair but unfortunately the design wasn't as expected. Emailed countless times to ask if a refund was available and to return it and didn't hear a thing from them!”
“I ordered an engagement ring and informed that I needed it by a set date and via WhatsApp I was assured it would be delivered
The day it should have been delivered I was informed via WhatsApp that they could not fulfil my order and I would be refunded.
I am still awaiting refund a month later. Avoid.”
“Bought a eternity ring to surprise my wife, was not given a delivery date so rang the company to ask for the date, they said a email would be sent out, phoned multiple times and emailed loads no reply. After 9 days of trying, I rang and got a automated message saying thank you for ringing but there is nobody there.very quick to take money but non existent customer service avoid at all costs”
“Avoid. I ordered earrings 8 weeks ago. Still doesn’t arrived. Company doesn’t respond for email or on what’s up. Trying get refund .I was paid Apple Pay. First they asked me to give him my bank details number . Then they told me have a bank problem. Transport problem. Bank problem. Problem is everywhere . Hope this helps somebody to not buy from them”
“They have taken my money sent out a faulty diamond ring. Sent it back. Still no correspondence after constantly messaging in WhatsApp clearly reading My messages & Ignoring me for days now. Do not buy from this company. Very disappointment as this had left us feeling very upset as no engagement ring now. Have to buy another one for my fiancée. This was meant to be our special time. This has left us feeling very sad about the way we have been treated.”
“Awful company, had to open a claim through PayPal just to receive a refund from two rings I returned weeks ago. Absolutely no customer service from them and was repeatedly ignored when I attempted to contact them. Avoid the stress and buy elsewhere”
“I ordered a diamond ring from their website and it came with no certificate and no visible stamp on the gold. They don't reply to emails but managed to catch them on whatsapp. They gave me a different return address than on the website!!! Very dogy, I feel scammed and I'm currently waiting for my refund. I would advise not to order from them directly as they're 0 orientated towards customers. They made me pay for insured return too because of their mistake!!”
“Ordered an item from them and it never arrived! I contacted them and received an email informing me that they would send another one and that never arrived either. Terrible service would not recommend.”
“I bought a ring with G&S diamonds for a Christmas present and with in 2 days of her wearing it the diamond fell out I emailed them for a repair or replacement not even a refund and there was no reply so I sent another email and still no reply. It was not cheap and now she cannot wear it . I see others have had the same experience!”
“My diamond stud earrings arrived and one was a little larger than the other. I contacted G&S and never received a reply to my message. Disappointing.”
