Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.10

1.1 Rating 412 Reviews

2 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 16th May 2025

Anonymous

"View all\r\n\r\nGarden Buildings Direct\r\n3.7\r\n(2.9K)\r\n \r\nGarden building supplier in Worksop, EnglandClosed\r\nOVERVIEW\r\nPRODUCTS\r\nSERVICES\r\nREVIEWS\r\nPHOTOS\r\nBY OWNER\r\nABOUT\r\nGoogle review summary\r\nReviews aren't verified\r\n5\r\n4\r\n3\r\n2\r\n1\r\n3.7\r\n(2,863)\r\nReviews\r\nAll\r\nplayhouse139\r\npanels105\r\norder85\r\ndelivery driver59\r\n+6\r\nSort by\r\nMost relevant\r\nNewest\r\nHighest\r\nLowest\r\n\r\nLaura Barker\r\n3 reviews\u00b74 photos\r\nMy experience with this company has Bean awful\r\n\r\nFirst a shed arrived That did not fit together as the parts were not cut to the \u2026More\r\n1\r\n\r\nKevin Green\r\n4 reviews\u00b78 photos\r\na month ago\r\nWe placed an order with this company in February 2024 for a BillyOh Switch Tongue and Groove Pent Shed Size: 10x8 Windowed, with accessories nearly \u00a31000 and they didn\u2019t complete our delivery until August 2024. So many things were wrong \u2026More\r\n\r\n\r\n\r\n+2\r\n5\r\n\r\nGarden Buildings Direct (owner)\r\na month ago\r\nHi Kevin,\r\n\r\nWe sincerely apologise for the issues you experienced with your shed order. Your feedback is invaluable and will help us improve both our product quality and customer service. We regret the inconvenience caused by the delays, delivery issues, and the subpar workmanship.\r\n\r\nPlease reach out to us through your online account or via email so we can arrange a call to address your concerns further. Thank you for bringing this to our attention, and we will use this feedback to ensure this does not happen again.\r\n\r\nKind regards,\r\nGarden Buildings Direct\r\n\r\nAllison Doidge\r\n1 review\u00b72 photos\r\na week ago\r\nNew\r\nI wanted to express my sheer disappointment of my experience with your company. Product quality shocking and your customer service, as you know is even worse. Never answer phones or reply to emails and am still owed thousands!\r\n\r\n\r\n\r\nGarden Buildings Direct (owner)\r\na week ago\r\nHi Allison,\r\n\r\nWe deeply apologise for the distress and inconvenience you have experienced. Your concerns regarding product quality and customer service are taken very seriously. It's unacceptable that you\u2019ve faced difficulties getting responses and resolving your issue.\r\n\r\nPlease don\u2019t hesitate to contact us directly through your online account or via email so we can address your concerns further. Thank you for bringing this to our attention.\r\n\r\nSincerely,\r\nGarden Buildings Direct\r\n\r\nHeather Kerr\r\n1 review\u00b75 photos\r\n4 months ago\r\nWould give zero stars if I could. Order arrived broken, dumped in carpark when I requested it was delivered to my back court, quality horrendous and had to contact Trading Standards because no one would reply to my emails. Promised an \u2026More\r\n\r\n\r\n\r\n+2\r\n7\r\n\r\nGarden Buildings Direct (owner)\r\n4 months ago\r\nHi Heather,\r\n\r\nThank you for your review; we appreciate your feedback.\r\n\r\nWe\u2019re very sorry to hear you didn\u2019t have a great experience with us.\r\n\r\nWe\u2019ve taken your feedback on board and will strive to improve. Please contact us through your online account or email us, and we can arrange a call.\r\n\r\nSincerely,\r\nGarden Buildings Direct\r\nLaura Barker\r\n3 reviews\u00b74 photos\r\n19 hours ago\r\nNew\r\nMy experience with this company has Bean awful\r\n\r\nFirst a shed arrived That did not fit together as the parts were not cut to the right sizes And some parts were just broken I Also received parts of somebody else's shed That was much bigger\r\n\r\nOn too occasioned too members of staff assured me that the problem Would be Corrected first I waited For a replacement they never contacted me so I contacted them again I then spoke to a second member of staff I requested a refund which I was promised but they would need to pick up their shed before they could issue a refund Which again they failed to do They also promised to collect the large piece of somebody else.'s shed that was delivered with mine\r\n\r\nThey have.\r\nNow gone back this Which is illegal for them to do.\r\nThey have no right to withhold my refund.Once it has been promised to me, I provided all evidence at the time.Nothing has changed.\r\n\r\nLuckily I keep all my calls to companies recorded As they do and they were also able to confirm, I was misled. Twice to believing the issue , was dealt with But blamed their Colleagues For misleading me as one was new and one Did not work there anymore\r\n\r\nI have tried Numerous times to contact them\r\nAnd they have not got back to me I also provided them of where they can get legal information on consumer rights as a simple , google search will provide you with much information And\r\nA company has no right to withhold your money once They have Promise to refund\r\nAnd in my situation they have promised Not once , but twice that the issue was dealt with First replacement and then a full refund\r\n\r\nIt also confirms that it is illegal For a company to mislead consumer Which I was unaware of When When they first told me , I had been misled As it altered my decision And claiming my money back through other means (Paypal bank etc) As it was faulty\r\n\r\nI Am now having to go through the correct authorities to claim my money back As they Will not respond to my emails or phone calls."

Garden Buildings Direct 1 star review on 6th December 2024

Laura Barker

Garden Buildings Direct 1 star review on 22nd November 2024

Allison

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service and quality of product disappointing. We ordered a Billy-Oh Gingerbread Max Playhouse, which was due to be delivered within 30 minutes from 11.19 on Tuesday 1st May (text from the driver) however he did not turn up and the company could not locate him as he had turned off his phone. This cost my wife a days' annual leave. After 2 days of aggravation with customer services including being kept on hold for 45 minutes followed by no call backs and an operator who had no clue what to do or how to go about solving the problem, we finally agreed a delivery time of between 1pm and 3pm on Thursday 3rd, they arrived at 10.30am.....very fortunate that someone was at home. We commenced the build today and the product has the following faults: Roof panels incorrect sizes Not enough felt to provide secure waterproofing on the roof Felt tacks too small to hold the felt onto the chipboard Chipboard far too thin at 8mm The door has a two inch gap between the top and the roof support beam The door is too small for the doorway, one inch gap all around The panels do not fit together seamlessly on the sides of the house Rough cuts for the "upgraded" flooring Looks nice from a distance, but overall flimsy and unstable feel to the playhouse NOT WORTH THE MONEY”

Helpful Report

Posted 7 years ago

“bollocks, I wished I read all these bad reviews and comments before ordering my shed. They forgot one gable top... and even the delivery man didn't notice about it. Now the shed is half building the back garden with no roof and we have to cover it with plastic to avoid to be damage by the rain. Looks like a shelter for homeless now!”

Helpful Report

Posted 7 years ago

“Poor quality product, shocking customer service (out-sourced overseas). Guarantee is worthless. Will only communicate with you when you post negative reviews, otherwise they don't want to deal with you. Avoid, there are better out there”

Helpful Report

Posted 7 years ago

“I placed an order on the 20th Feb for a Billy Oh log cabin workshop 4.5m. X 2.5m fully pressure treated with a 2 week delivery. I actually got it delivered on the 10th April with parts missing and a piece with a large end split over 12" that they even machined and sent to be fully pressure treated and inspected as ok to be sent out. After nearly a week of e-mailing and phoning all you get is sorry but be patient. Checking the parts is not easy and the various screws and nails are all in 1 plastic bag which have to sorted and counted. Sorry i didn't pay a little bit more and used Tiger Sheds who are far superior and their instructions are spot on.”

Helpful Report

Posted 7 years ago

“Before you buy something them Please read this If you want spend your money in this shop think twice its waste money very poor product took them only 8 weeks to send me parcels About 5 phones , 25 emails and open case in Paypal I got everything well almost everything Im paid for shed 270 £ but, because them mistake I spend another 60 £ in BQ for missing parts . After 8 weeks surprise , someone threw missing part in to my garden Conclusion: 2 months time to delivery all parts Extremely overpaid ! Very bad quality Waste time And now after one year look how its nice wet inside : https://ibb.co/gcbuNS https://ibb.co/nq8xbn https://ibb.co/eu38hS https://ibb.co/gs6ThS”

Helpful Report

Posted 7 years ago

“After a year, the warping and shrinkage has been awful. No point contacting the company, because of the terrible lack of response to issues when the delivered it minus a few key parts. Lots of remedial work needed to address the poor quality wood used. It is a great design, let down by poor materials and poor response from the company. They hide behind their Philippines call centre. Would not buy from them again. BillyO 8x6 Garden Store”

Helpful Report

Posted 7 years ago

“What a pity I can't award this shambolic bunch on con artists no stars. Their products are of such poor quality it borders indescribable. They are nothing like the website. The build quality is appalling!! Numerous attempts to resolve the matter always met with polite responses, but every time you contact them a different handler deals with the issue. There is no continuity and nobody wants to take ownership of the problem because once they've got your money, clearly nobody gives a hoot. Awful, awful, awful! Do not deal with this shower under any circumstances.”

Helpful Report

Posted 7 years ago

“I ordered a 5 x 4 mtr freya log cabin. 1.Delivery driver was meant to ring 1 hour before delivery. He turned up whilst I was out and when I got home he tried to say my phone had gone to voicemail. 2.delivery driver put all separate pieces on my driveway.it looked like a huge bonfire. He said good luck it takes us 2 days to build in the factory, I suggest you get a builder to help you but even then it will take them a week. 3. My son and I started to build it. Incidently i am actually in the building trade. The instructions were very poor and tiny writing and blurred printing so I rang technical help number. I got someone in the philipines who could hardly understand me. She said look for the bar codes on the wood. There were no bar codes on any bits of the wood. I rang back. 30 mins on hold she said she would send better instructions via email. Same poor instructions arrived. None of parts corresponded. Somehow we muddled through with the jigsaw puzzle. Then we got to the roof. The joists didnt fit into the pre cut sections. Theres big gaps where theyre meant to stot in.the roof t&g is split and has holes in it. There's no barge boards to finish off either. I paid for better flooring but that's flimsy too. Poor customer service. Poor product that's not worth what ive paid for it . Impossible to get replacement parts. Im having to buy more wood from local yimber store to finish it off . Stay away from this company. Product poor. Non existant instructions. Parts not labled. Delivery appalling. Customer services unable to understand what you are telling them.”

Helpful Report

Posted 7 years ago

“Everything”

Helpful Report

Posted 7 years ago

“If I could give this sham of a company 0 stars then I would ! DO NOT, whatever you do, give them your business - trust me. I ordered my log cabin over 7 months ago and I still do not have all the parts for this. To put this in perspective, I ordered a cabin from another company, and it was delivered, all parts were there, and it was up inside 6 weeks, and the quality is a world apart from the poor standard this company supplies. 1. Delivery was delayed multiple times, even when the final delivery was arranged and honoured, I was still receiving emails saying there was a technical fault, so it is clear this is not a well established company, with a good chain of communication in place. Eventually got delivered 2 months after initial order. 2. Quality of delivery was the worst and most unprofessional I have ever seen. For a start it was £199, then was delivered on 2 separate lorries, neither of which was sufficient, and neither had a driver who had a clue about what was on the back of the truck. All the wood and doors etc. were uncovered and had travelled in rain all the way from Nottingham, some bits were rotten, bowed and broken! There was no product listing with the driver and they had no clue what was mine. The second guy took over 6 hours to unload the thing bit by bit, as there was no winch, and the wood was all separate, as oppose to being nicely packed. The driver even took pictures and sent them to me of the broken bits, and said the company is a shambles. I also found out that the first driver used his mate to help with the delivery, clearly illegal as he is not with the company. The amount of health & safety breaches were probably in the 50's ! 2. I could tell the quality of this was not worth the over £6000 I had paid, and so we move onto the next eventful 5 months. 3. THE CUSTOMER SERVICE - is SHOCKINGLY BAD !!!! The call centre is based in the Philippines I believe, and they have no clue about satisfying the customers, let alone caring. I suspect judging by the lack of communication between them and the company producing the terrible products, that they are left to fire fight complaints with no real power. I have made call after call and sent email upon email with little or no valuable feedback or response from anyone. I was told at one point that they could not see the emails I had sent, so gave me another email address (the same one I had been using). 4. In line with the above I have still not received the replacement parts I requested (there were 4 of them), however, since then, there are so many rotten parts of wood because I suspect they had been left in some damp warehouse before they reached me, that loads of it is unusable. And in any case I would not have faith that even if I had all of it, that it would stand the test of time anyway. 5. I have delayed builders who were on standby to help build this and cancelled many times due to the replacement parts not turning up. They have also looked at the quality and compared it to my other one and said this is nowhere near as good (that's the polite version). 6. Based on all the above, my latest intelligent conversations with the "Help Centre", have revolved around me requesting a full refund because of the disgusting lack of respect for me as a customer, along with all points noted above. They then love to quote the 14 day no returns policy... Ok, is that 14 days where I have the full product and can make a decision based on this fact?! I have never had it in full, and made multiple calls and emails to back this up. Every other company I can think of, would apologize and offer a full refund, and then sort out their mess of a company and do business properly and professionally. - Next stop Trading Standards So just a recap to implore you not to buy anything from here: Delayed Delivery Shoddy and illegal unloading which makes a mockery of Health & Safety Multiple Damaged parts Poor Quality Terrible Customer Service Lack of Professionalism Lack of Communication THE WORST COMPANY YOU WILL EVER DEAL WITH”

Helpful Report

Posted 7 years ago

“This is the most flimsy shed I have ever seen and had, I ordered the 8 x 8 Billy-oh Expert workshop, and comes in 4 foot sections ( so one person can carry it through gates ), so plenty of ill fitting Joints, nothing fits flush, and the size of the framework is only 25 - 28mm square, I've had to use extra wood to fill in joints that don't fit, use plenty of "Gripfill" adhesive filler for all the joints and clear silicone sealant to hopefully keep everything water tight, but I have my doubts. Double doors are a joke with no cross bracing..I even "upgraded" the floor and roof panels to 11mm T&G boarding from them, and I've even had to spend another £117 on it to have 6 No. of 18mm OSB 8 x 4 sheets to reinforce the inside of the shed as its so flimsy. I had no problems with the company who sold the shed to me, and was delivered when stated, but the quality of the shed timber and build quality is diabolical...DO NOT WASTE YOUR MONEY ON ANY OF THESE SHEDS.”

Helpful Report

Posted 7 years ago

“Doesn't even deserve a one star. got a text on morning of delivery saying between 22.38 and 06.00!!!!!!!. Got text then at 19.36 saying traffic permitting would be with us in half an hour. They never showed. Difficult to get through to customer services, call centre somewhere in India with poor English and bad phones you can imagine. Was told initially that they had tried to ring but phone went straight to answer phone I disputed this then they said nowhere safe to leave it. Husband was here all day. Now being told delivery is going to be next week, like we can just keep taking days off in the hope that it will be delivered. Save your money spend a little more and get a decent company to buy shed from.”

Helpful Report

Posted 7 years ago

“This is an awful service and I recommend you save yourself the headache and go elsewhere. The shed was delivered into the neighbours garden despite the deliverer being shown where to put it. As the customer, you have the responsibility for ensuring that all parts have been delivered - I've never known a company make the customer responsible for the product they have paid for. We have had numerous issues over many weeks now with getting it assembled with the assembly people being utterly unreliable, almost never showing up on the time or day agreed and phoning us to cancel at the last minute. I would strongly advise you go elsewhere.”

Helpful Report

Posted 7 years ago

“Shockingly bad product and even worse customer service. These people obviously have non existant quality control with an absolute multitude of flaws in the product, to name a few; Base either too large or side panels too small to fit correctly, unseated tongue and grove with daylight showing through panels; splintered and holed walls; screws at all angles protruding and splitting wood; flimsy materials; and on and on. An abolutly useless customer service with a crackling line and VERY broken English, poorly understood, and no product knowledge. Due to poor construction and ill fitting panels I doubt if this shed will last a couple of years, even though I had to supplement with additional timber at additional cost. My advice, steer clear of this outlet, simply money wasted on what could only be classed as firewood.”

Helpful Report

Posted 7 years ago

“I bought a small plastic garden store advertised as '5x3' feet. It turns out to be considerably smaller than advertised (like 4.5 x 2' feet). I let them know and they initially sounded keen to get things sorted, but then wanted to charge me money to collect to item that was no good to me as they had falsely described it. When i refused to accept this they actually began making up stories about me telling a rep on the phone that I wanted to keep the item after all - I have experienced poor customer service before but rarely ever a case like these guys where they seem prepared to bare faced lie to avoid meeting their consumer rights obligations. Disgusting! I wish I had seen this site before I bought and avoided GBD altogether.”

Helpful Report

Posted 7 years ago

“Everything!”

Helpful Report

Posted 7 years ago

“terrible service. ordered my shed windowed they delivered one without windows so time booked of work to put shed up wasted. one week later replacement panel arrives only for it to be the wrong one again. more wasted time. spoke to them yesterday promised to bring correct panel within two days. phoned today only to be told its not going to arrive for another 6 days. also missing hinges. don't use this company I really wished if I hadn't 😔”

Helpful Report

Posted 7 years ago

“Very poor company - 10 x 8 heavy duty shed delivered without me knowing, a week early.. i wasn't there to check delivery, fixtures missing, no screws or nails, no instructions! Nothing fitted together, knot holes everywhere on the wood, even though i paid for a upgrade on the floor it was very weak & i had to pay another £60 to strengthen. Wrong guttering delivered won't fit onto the shed, when complaining long waiting for someone in the Philippines. Still awaiting someone to get back to refund for the guttering.. never, ever buy from this company.”

Helpful Report

Posted 7 years ago

“Shed was delivered with a damaged roof initially, we had the replacement sent out for next day delivery after fighting for it and my fiancé took the day off work on the Saturday to build the shed. We managed to put the base and walls up then came to put the roof on, only to find out that two of the panels for the roof were not the correct ones and were both too narrow and too short to fit on the 10x6 shed. There is a storm forecast for this week and we have no roof on the shed, our mechanical and electrical equipment is now at risk of damage and the flooring we have chosen to put in the shed and would be perfectly fine in a shed with a roof is now at risk of severe damage if it rains and still this company is making excuses as to why they can't send out the correct panels next day despite them having done it once and there being a lot of same day couriers about. The customer service are obviously just reading through a script and trying to get them to understand the severity of the issue is one of the hardest things I have done for a while. DO NOT RISK THIS HEADACHE!!!! Even trying to get through the customer service is a nightmare, if you choose the wrong phone option it hangs up on you!!!”

Helpful Report

Posted 7 years ago

“The shed itself was OK for the price, but the size given on the website was totally misleading. I had built my own base using their measurements, but what they didn't say (unless it was hidden in the small print) was that the measurements included "overhang". So my base was too long by about 8 inches. At no point have they admitted that their advert is misleading, which has just made me more annoyed. Will not use them again, and am actively seeking sites like this to spread the word.”

Helpful Report

Posted 7 years ago

Garden Buildings Direct is rated 1.1 based on 412 reviews