Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.10

1.1 Rating 412 Reviews

2 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 16th May 2025

Anonymous

"View all\r\n\r\nGarden Buildings Direct\r\n3.7\r\n(2.9K)\r\n \r\nGarden building supplier in Worksop, EnglandClosed\r\nOVERVIEW\r\nPRODUCTS\r\nSERVICES\r\nREVIEWS\r\nPHOTOS\r\nBY OWNER\r\nABOUT\r\nGoogle review summary\r\nReviews aren't verified\r\n5\r\n4\r\n3\r\n2\r\n1\r\n3.7\r\n(2,863)\r\nReviews\r\nAll\r\nplayhouse139\r\npanels105\r\norder85\r\ndelivery driver59\r\n+6\r\nSort by\r\nMost relevant\r\nNewest\r\nHighest\r\nLowest\r\n\r\nLaura Barker\r\n3 reviews\u00b74 photos\r\nMy experience with this company has Bean awful\r\n\r\nFirst a shed arrived That did not fit together as the parts were not cut to the \u2026More\r\n1\r\n\r\nKevin Green\r\n4 reviews\u00b78 photos\r\na month ago\r\nWe placed an order with this company in February 2024 for a BillyOh Switch Tongue and Groove Pent Shed Size: 10x8 Windowed, with accessories nearly \u00a31000 and they didn\u2019t complete our delivery until August 2024. So many things were wrong \u2026More\r\n\r\n\r\n\r\n+2\r\n5\r\n\r\nGarden Buildings Direct (owner)\r\na month ago\r\nHi Kevin,\r\n\r\nWe sincerely apologise for the issues you experienced with your shed order. Your feedback is invaluable and will help us improve both our product quality and customer service. We regret the inconvenience caused by the delays, delivery issues, and the subpar workmanship.\r\n\r\nPlease reach out to us through your online account or via email so we can arrange a call to address your concerns further. Thank you for bringing this to our attention, and we will use this feedback to ensure this does not happen again.\r\n\r\nKind regards,\r\nGarden Buildings Direct\r\n\r\nAllison Doidge\r\n1 review\u00b72 photos\r\na week ago\r\nNew\r\nI wanted to express my sheer disappointment of my experience with your company. Product quality shocking and your customer service, as you know is even worse. Never answer phones or reply to emails and am still owed thousands!\r\n\r\n\r\n\r\nGarden Buildings Direct (owner)\r\na week ago\r\nHi Allison,\r\n\r\nWe deeply apologise for the distress and inconvenience you have experienced. Your concerns regarding product quality and customer service are taken very seriously. It's unacceptable that you\u2019ve faced difficulties getting responses and resolving your issue.\r\n\r\nPlease don\u2019t hesitate to contact us directly through your online account or via email so we can address your concerns further. Thank you for bringing this to our attention.\r\n\r\nSincerely,\r\nGarden Buildings Direct\r\n\r\nHeather Kerr\r\n1 review\u00b75 photos\r\n4 months ago\r\nWould give zero stars if I could. Order arrived broken, dumped in carpark when I requested it was delivered to my back court, quality horrendous and had to contact Trading Standards because no one would reply to my emails. Promised an \u2026More\r\n\r\n\r\n\r\n+2\r\n7\r\n\r\nGarden Buildings Direct (owner)\r\n4 months ago\r\nHi Heather,\r\n\r\nThank you for your review; we appreciate your feedback.\r\n\r\nWe\u2019re very sorry to hear you didn\u2019t have a great experience with us.\r\n\r\nWe\u2019ve taken your feedback on board and will strive to improve. Please contact us through your online account or email us, and we can arrange a call.\r\n\r\nSincerely,\r\nGarden Buildings Direct\r\nLaura Barker\r\n3 reviews\u00b74 photos\r\n19 hours ago\r\nNew\r\nMy experience with this company has Bean awful\r\n\r\nFirst a shed arrived That did not fit together as the parts were not cut to the right sizes And some parts were just broken I Also received parts of somebody else's shed That was much bigger\r\n\r\nOn too occasioned too members of staff assured me that the problem Would be Corrected first I waited For a replacement they never contacted me so I contacted them again I then spoke to a second member of staff I requested a refund which I was promised but they would need to pick up their shed before they could issue a refund Which again they failed to do They also promised to collect the large piece of somebody else.'s shed that was delivered with mine\r\n\r\nThey have.\r\nNow gone back this Which is illegal for them to do.\r\nThey have no right to withhold my refund.Once it has been promised to me, I provided all evidence at the time.Nothing has changed.\r\n\r\nLuckily I keep all my calls to companies recorded As they do and they were also able to confirm, I was misled. Twice to believing the issue , was dealt with But blamed their Colleagues For misleading me as one was new and one Did not work there anymore\r\n\r\nI have tried Numerous times to contact them\r\nAnd they have not got back to me I also provided them of where they can get legal information on consumer rights as a simple , google search will provide you with much information And\r\nA company has no right to withhold your money once They have Promise to refund\r\nAnd in my situation they have promised Not once , but twice that the issue was dealt with First replacement and then a full refund\r\n\r\nIt also confirms that it is illegal For a company to mislead consumer Which I was unaware of When When they first told me , I had been misled As it altered my decision And claiming my money back through other means (Paypal bank etc) As it was faulty\r\n\r\nI Am now having to go through the correct authorities to claim my money back As they Will not respond to my emails or phone calls."

Garden Buildings Direct 1 star review on 6th December 2024

Laura Barker

Garden Buildings Direct 1 star review on 22nd November 2024

Allison

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total shambles from start to finish. Cancelled delivery date two days before delivery. Missed second delivery date,waited in all day as delivery was according to them on it way and to look out for driver only to be phoned at 4 in the afternoon from the driver to say he would not be here till the next day. Quality control is a total joke. Cheap and badly made. Tongue and grooves had massive gaps, boards broken and split, roof panels not joining up.Roof felt so thin and cheap be careful not to tear it. Trying to get any sense out of "customer service" (very loosely termed) is a total waste of time. Ordered Summer House on the 28th May and still waiting for the replacement parts. Word of advice DON'T TOUCH THIS COMPANY. Complete waste of money.”

Helpful Report

Posted 7 years ago

“DONT GO TO THEM”

Helpful Report

Posted 7 years ago

“I went to purchase a shed and the person asked me to call them. I called them and paid over the phone but they said my card had been declined. I didn't think anything of it as I have been having trouble with it buying other stuff, so we went through the process 4 times. My shock come when i checked with the bank and had seen I had paid the full amount 4 times from my bank account. The company states they have no record of receiving the funds ! They wont deal with it over the phone and say i need to email their accounts - I have had no reply ! Appalling company - the worst I have ever dealt with. Do not use this company!”

Helpful Report

Posted 7 years ago

“Very poor item with a shoddy afterservice I was excited when I stumbled across this company however the product isn’t as described as all panels are either warped or misshaped. I though get this was due to it being a natural material but made putting together interesting. Thinking ahead I generally thought with it being a natural product it might conform and sort however my issues have since worsened to the point I reached out for help from the company. This came in a response of its out of warranty due to factors which aren’t strictly true!? It’s seems they like to take your money yet aren’t willing to help afterwards Plus they avoid certain elements such as the felt roof looking very poor and the treated floor caving in!? Just to update, they use every which way possible to avoid sorting the resolution to the point stating that a concrete slab base is inadequate and that it should be purely a concrete base and that a treated floor that has collapsed is at fault of the base being slabs?!?! They say the misshaped wood is actually an issue with the fact it was treated 6 months ago by them and as it has been wet it hasn’t been done yet it’s my fault. The felt on the roof is very very poor yet they avoid that question everytime. All they keep saying is I can buy spares!!! I don’t want bloody spares I want a shed that’s described on the add and not a substandard second”

Helpful Report

Posted 7 years ago

“The 6x3' garden shed we ordered with an 11 mm tongue and groove floor arrived with a huge knot (10cm around) in the middle of the board which was also in the middle of the floor. It was clearly broken before the tongue and groove floor was assembled! We contacted the service department, sent 5 very clear pictures and the result? Another message (which we were not told about in our telephone conversation) ordering us to go to our account and verify the faulty part instead of instantly ordering a replacement part bering sent out. Having heard nothing a day later we called and were told it would take 1 - 3 days for a replacement floor to be delivered. In a second call minutes later with a service manager this changed to 3 - 5 working days and no excuse apart from "we are very sorry" "but although we are the manufacturers that's how long it will take before you will get your replacement floor". Also worth mentioning the delivery was made not between "11:00 and 17:00" as stated, delivery was made 18:10. I waited all day for nothing! The poor man delivering the shed (alone) - told me he had started at 05:00 and had one more delivery to do and expected to be back in the yard at 20:00 hrs. In addition he had no equipment whatsoever to unload! Not being able to watch him unload by himself I carried the various parts into our garden while he undid the straps. Since this was a commercial delivery I do not think he was driving legally - working that many hours not being able to take a rest. The shed was delivered with a number of nails instead of screws - we opted to reinforce them with screws. Note we cannot assemble the shed without the floor in question!”

Helpful Report

Posted 7 years ago

“Where do I start.....wish I had read the reviews before purchasing. 1. Wet instructions 2. Incorrect base connecting instructions 3. No wood to connect base together - had to spend £20 on additional wood 4. GBD said they would send out a replacement base but after 4 days told me it hadn’t been despatched 5. Felt didn’t arrive with shed 6. Extra thick felt was torn on arrival - Had to spend additional £36 on durable felt 7. Wood bad quality & split even after drilling holes 8. Frames didn’t align 9. No tacks were sent for the roof felt - Spent additional £4 on tacks 10. Doors didn’t align! In the middle 3” gap at top & 2” gap at bottom - Had to purchase additional wood cladding & battoning & saw to size to attach to door 11. Wood warped straight away & some pieces didn’t fit”

Helpful Report

Posted 7 years ago

“worst company i have ever delt with, they lie and have no regard for there customers. be warned do not use them!!!!!!!”

Helpful Report

Posted 7 years ago

“Ordered and took delivery of a 6x4 apex shed from "Gardenbuildingsdirect".(GBD) Paper work arrived with the package very damp and had to dry off before attempting to read them one page in particular was the page which was left blank not signed off for pre-delivery inspection prior to dispatch. Some of the timber components were badly warped and twisted had to use personal skills to overcome the problems. Every stage of the assembly has been met with more snags. would never ever recommend anyone to purchase from the "GBD".”

Helpful Report

Posted 7 years ago

“Ordered and paid extra for a Saturday delivery, received email on the Thursdayto say that delivery would be Friday, phoned and eventually got a refund for the Saturday delivery. Friday morning received email to say delivery would be between 09.59 & 15.59 at 15.45 received email to say there was a manufacturing fault and that the item wouldn't now be delivered until the following Thursday. Phoned after receiving the email and spoke to call centre in Philippines, was not able to get a phone number from them for Garden Buildings Direct (Kybotech) told them to cancel the order and refund my money as they had now changed the date on my order twice. Fortunately I had paid by PayPal so I raised a dispute with PayPal on the Friday. Phoned again on the Monday and again requested a refund, sent several emails, along with an email via PayPal requesting a refund, did not receive refund Monday so phoned again Tuesday and sent email via Paypal and was told that a refund was being processed. Did not receive the refund on Tuesday so Wednesday morning phoned call centre again, was told payment had been processed and would take 2-3 working days to come back into my account, sent another email via PayPal this time saying I would escalate the dispute unless I received payment that day, payment was back in my account within a couple of hours. Was really disappointed with the way the whole process was handled, couldn't get to speak to anyone in the UK. Having read the problems that other people have had with their purchases I think we had a lucky escape by cancelling before we had actually received the summer house.”

Helpful Report

Posted 7 years ago

“We bought a children’s playhouse, it is unsafe and a danger. We have addressed this with the company stating we’d like a refund but they’re ignoring any correspondence with us. I am not left with a dangerous item where my children should be at their safest in my garden, not only that, but this was a present for them for Christmas and they can’t play with it! Royally getting angry with this company!! Going to have to look into involving the Obudsman and trading standards.”

Helpful Report

Posted 7 years ago

“Bought a playhouse for my son, arrived with a wrong piece, said a new piece would be delivered within 3-working days, we are now 2-weeks on and no replacement piece. Instructions provided are incomprehensible, they are for a different playhouse altogether but they are the only instructions they have to give you. Impossible to speak to anyone, they insist on doing everything via their messaging service online so it takes forever to sort anything. Have now insisted on a refund so we will see how long that takes to come through!”

Helpful Report

Posted 7 years ago

“Disgraceful”

Helpful Report

Posted 7 years ago

“Horrendous Do not use this company £3300 for a summer house i Don’t mind paying if it was good quality but it’s terribble, Wood is so warped and badly cut and splitting already Hardly any went in first time and nothing is finished properly cheap nasty quality Bad bad bad”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Some boards split and warped on arrival, window and door frames did not fit correctly, construction overlap slots not cut with accuracy, therefore very difficult to actually get each corner 90 degrees. floorboard fitting left a gap, Instructions a joke. the only positive thing I can say after FINALLY resolving all the issues with remedial work is that they are generous with "spare" boards and beading.. they need to be given their joke of quality control. With hindsight I'd have spent the extra money to another company for peace of mind.”

Helpful Report

Posted 7 years ago

“I have written you you many times and included photos of the sub-standard shed that you sent us. I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt. I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up. You have promised refunds on the felt, wood to support the roof and to board up the windows. You have promised a fix for the roof. But you have done nothing for us. We have asked that you refund the money paid on this sub-standard shed and collect it . Again nothing. You keep emailing me and saying that I'm I'm a valued customer. I think not. Yours in utter dismay”

Helpful Report

Posted 7 years ago

“Currently trying to have the following issues rectified for a log cabin purchased from Garden Buildings direct. They have advised 'movement' should be allowed for and basically i need to rebuild the log cabin each time movement occurs!!!! The front of the cabin is contracting at such a pace i question if it was kiln dried at all! 1. Visible movement in doth side walls. Wooden panels are no longer slotted together in a uniformed straight line. Visible movement of both doors. The gap between the doors is greater at the top of the door frames than it is at the bottom. Visible large gap formed where a wooden slat he moved between the door frame and window frame. Visible gap around the window frame is greater at the top than the bottom. Visible bowing of the roof. 2. LHS sidewall End fancier has moved and buckled Side beams warping creating a gap between the panels 3. RHS sidewall End fancier has moved and buckled Side beams warping creating a gap between the panels 4. LHS front corner Interlocking beam completely split in half and other visible cracks 5. LHS front corner Multiple interlocking beams warped and twisted 6. LHS rear corner Movement of multiple interlocking beams 7. RHS sidewall/ roof End fancier has moved and buckled 8. RHS front door The door has moved and the top of the door is higher than the joining door meaning they will not close or lock The top panel of the door has twisted and the top corner is no longer flush 9. LHS front corner Another view of the multiple interlocking beams warped and twisted 10. LHS door Degeneration/ defects in the wood 11. RHS door Visible gap in the door frame larger at the top of the door and narrower at the bottom of the door Wooden panel between the door frame and window frame has moved resulting in a large gap 12. Window – RHS of building Window frame has distorted resulting in a gap at the bottom of the frame. The window will not open or close properly 13. Roofline taken from RHS front corner Visible bowing of the roof 14. RHS front corner Multiple interlocking beams warped and twisted 15. RHS front corner Large gap between interlocking beams due to warping and twisting of wooden panel The level of movement, twisting and distorting is unacceptable and the cabin is no longer fit for purpose. The doors will not close or lock and the window once opened will not close.”

Helpful Report

Posted 7 years ago

“When I ordered this item it stated I would receive a call on 24th Jan to arrange delivery. This did not happen so I called them. Their associate was very polite and understanding they said the items were still being pressure treated and I would 100% receive a call in 3 days. 3 days passed so I called them again. I was told the same thing ‘the items are still being pressure treated and I would receive a call by the end of the week. The end of the week came and went. I called them again and this time explained my frustrations and that I felt it was unacceptable to have to keep chasing them, to be fobbed off and not have any kind of update or accurate feedback from them. By this point its been nearly 5 weeks since I placed the order. Delivery on their website is advertised at 10 days. They said this is only for certain items! Still I have no delivery date. 2 days later I call again and they tell me the ‘people’ they need to speak to are on lunch. 2 hours later I get a call back and they said my item will be deliver in 4 days. I ask will it be AM or PM. They say it’s an all-day delivery but the driver will call before they arrive. I ask what items means all day, 8-5 etc? The associate responds 8am-10pm! I was astonished by this and questioned several times 10pm and the associate said yes that was correct! My order is a log cabin so its not small and off loading in the dark and making noise this late is not very sociably acceptable to neighbours. The day before my delivery the driver called to tell me I was the first drop and he would be at my home for 6am. The delivery arrived at 6am. I was not asked before the delivery arrived if there were access issues or any considerations for the driver/ off load which i found surprising. On arrival the driver abruptly stated the delivery is kerb side delivery only and he would not be off loading the item to any other location other than our driveway. This contradicted the information i had been given in the week as i had explained we were not likely to be home when the items arrived and the associate informed me i can ask the driver to deliver the items to 'a safe place'. Had i not been home the items would have blocked my neighbours driveway and completely covered my own. My husband became a little frustrated and simply asked the guy to off load the items and we would move them ourselves and pointed out that we had not been informed of this at any point. The driver threatened to take all the items away to which my husband said that's no problem and to do what he felt was best. The driver began to off load the items. It immediately became apparent that he had no pallet truck of sack barrow etc and each plant of wood had to be cut from its packaging and carried piece by piece. I find this astonishing and completely unacceptable. There is no way i would have been able to assist the driver in offloading and moving my items to a safe place from the kerb side delivery on my own. This level of service is completely disgraceful more-so because at no point during the 5 weeks and 6 phone calls to garden buildings direct was it mentioned that this is how they deliver items.”

Helpful Report

Posted 7 years ago

“Doesn’t deserve ANY STARS. I purchased a Billyoh Penton Corner Summerhouse, Picture in the advert is the only good thing about it. Quality of the product is: it’s RUBBISH Wood is the cheapest/tattiest that can be found, split, rough wood no finish at all. NOTHING fits together properly, gaps all over the place. Flooring is so thin it won’t last. Even the cheap latches were rusting in the packaging. Pricing is misleading price said ONLY €949, it wasn’t EVERYTHING WAS EXTRA. I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY”

Helpful Report

Posted 7 years ago

“Delivered only part of the order . Left a note with missing part number to say would be 1-2 days. Over a week later we are still waiting and when we phone up they deny all knowledge of missing part. Had me holding for over 20 minutes then cut me off. We are now contacting the credit card company and will put payment in to dispute as goods ordered are not what we ordered and incomplete order. Do not use this firm if you do so do at your own peril”

Helpful Report

Posted 7 years ago

Garden Buildings Direct is rated 1.1 based on 412 reviews