Garden Buildings Direct Reviews

1.1 Rating 407 Reviews

2 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

How does Garden Buildings Direct deliver?

Helpful Report

(3 weeks ago)

Garden Buildings Direct delivers items by Own Driver and Courier.

Helpful Report

(3 weeks ago)

59.18%

Industry Average

“ Quoted 6 to 8 weeks delivery but waited 14. When it arrived wood was wet but should have been vacuum dried. Broken and missing parts and saw marks in panels so obviously no quality control. Do not use this company as inferior products and can never speak to anyone on the phone. ”

- Paul Wright

“ When the final door arrived, the delivery driver said how long did this take to be delivered as they had previous experience of missing parts. ”

- Paddy

“ I ordered a garage on the 2nd Feb on a 6-10 week lead time and nearly 14 weeks later I'm still waiting for it. Their customer service team do reply to emails quite promptly, but they can't tell me when I can expect delivery and just say they'll let me know when it's ready. Very frustrating to deal with and would not recommend. ”

- Dave Webb

Garden Buildings Direct Reviews

Delivery - Average