Garden Buildings Direct Reviews

1.1 Rating 422 Reviews

2 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

How does Garden Buildings Direct deliver?

Helpful Report

(4 weeks ago)

Garden Buildings Direct delivers items by Own Driver and Courier.

Helpful Report

(4 weeks ago)

50.00%

Industry Average

“ Avoid this company Ordered a simply small summer house on may 22nd 2025. Now September 10th 2025 still no summer house as for last 4 wks one piece still been manufactured. Was give numerous delivery dates over the months and again today asked to wait for delivery on 22nd 5 full months after ordering. Have requested refund which I have to wait 14 days for and will buy else where. Please avoid ”

- Anonymous

“ Delivery was late build quality was very very poor. Parts were missing or broken , no after sales help. Trying to get refund but they are not replying to me. Avoid them at all cost.!!@@ ”

- Mr b

“ Absolutely awful. Not only was delivery delayed but Part of it was delivered damaged and several items missing. Very bad quality. Rung customer service and they said they would email me but I’ve heard nothing so I have to keep ringing and sitting on hold . Do not order from Garden Buildings Direct. ”