“I really wish there was a no stars option... Called last week and ordered some garden furniture- spoke to a really helpful lady who placed the order and took full payment over the phone. Called today to find out delivery date to be told they didn’t have any in stock and the order had been cancelled. When we asked why they hadn’t informed us - they had an email and phone number - the man we spoke to just said he didn’t know why. When we said his attitude and customer service wasn’t really helpful and sounded like he didn’t really care - he said ‘ I don’t’. Perhaps a narrow escape we didn’t get the order if that’s the poor quality of the service on offer. What’s most disappointing is that in these times when people are losing their jobs these unhelpful people are still employed and Garden Gear obviously don’t care looking at recent reviews. Everyone who receives this rubbish service should also complain to Amazon about this company- we plan to. They don’t even deserve one star!”
“Placed an order for Seville Rattan Garden Bistro set on 9 May. To be delivered mid-June. Received follow up email on 11 May stating 'bad news' and being refunded, but item was actually out of stock and explanation that website updates stock every 30 mins and hence probably why accepted order.
Checked twice in last 48 hours and website still offering item for purchase! Did not dare to 're-order' and go through same rigmarole. Am just wondering if because item is £20 more on their sister site, Clifford James, that is reason not supplying to me? Nevertheless, phoned Customer Services and again confirmed 'out of stock' despite being available on website. Bit of a shambles really, and have now found better quality item (more money) via Amazon for delivery this week. Would not recommend Garden Gear to anyone.”