Hamilton Gas Products Reviews

Name: Hamilton Gas Products
Rating: 4.85

4.9 Rating 7,900 Reviews

97 %

of reviewers recommend Hamilton Gas Products

4.9

Based on 7,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Hamilton Gas Products:

We are one of the United Kingdom & Ireland's leading suppliers of gas fittings and gas equipment and have been trading for 50 years. We have a wide range of LPG and natural gas products and appliances available to retailers and the gas/plumbing and heating trade.

Visit Website

Phone:

02891461111

Email:

alastair@gasproducts.co.uk

Location:

7, Balloo Crescent, Bangor
BT19 7WP

Hamilton Gas Products 5 star review on 26th December 2025

Robert

Hamilton Gas Products 5 star review on 25th December 2025

Niki

Hamilton Gas Products 5 star review on 9th October 2025

Ian

Hamilton Gas Products 5 star review on 3rd October 2025

Morgan

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought gas fire. Was. A lot cheaper here. So thought I try it was delivered quick. Got it out wld not lite. I did follow instructions try it again. All I could smell is gas. So contacted. Hamilton gas. They told me to see if this bolt or nut was lose. When do u buy things and have to fix. ? So I arrange to send it bck. So went bck. Now av just spoke to them asking if been sorted out they just sent msg bck takes up to 3 wks. So if u take some thing back to shop wld u wait 3 wks. No u wld not and then they saying charging me 15 quid for picking it up this firm is a joke. Having them ask me to repair it. When you buy some thing you exspect to work and when u send it bck not to wait 3 wks for it to b checked they had my money prob be about 4/5 wks.”

Helpful Report

Posted 2 months ago

Thank you for your feedback Michael, it is very important to us. We are sorry to hear that you had issues with your fire. We can see that you reported this to us on Monday, 24th November, and our Customer Service Team responded to you the same day, going through some troubleshooting with you. A collection was arranged to have the heater brought back to us for testing. Our advisor pointed out that if the heater was brought back and no fault was found, then the collection charge of £15 would be deducted from your refund, along with a 15% handling Charge, as the heater would not be classed as new and could not go back into stock. These fees are outlined in our Terms and Conditions on our website. The collection was arranged for Thursday, 27th November, and as we are based in Northern Ireland, we did not receive it back until Tuesday, 2nd December. Our in-house testing can take up to 3 weeks; however, it can be much quicker. Our Customer Service Team will be in touch with you with the testing results.

Posted 2 months ago

“An excellent company to do business with. Good prices and really prompt delivery.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad you had a positive experience with us, and that you found our prices competitive and delivery prompt. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Love the heater looks really good. But the Top of the heater,8 covering controls doesn't fit properly and will not close flat with body of heater.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. Sorry to hear that you're experiencing an issue with the top of the heater. Could you please send pictures to highlight this issue to help@gasproducts.co.uk? Our customer service team will respond from there and assist in resolving the matter for you. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Product arrived on time”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad your product arrived on time and you had a positive experience. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Great service and speedy delivery. Product all installed with no issues.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad you had great service, speedy delivery, and a smooth installation. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Really helpful customer service identifying what I needed from stock and prompt delivery.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad our team could help identify what you needed from stock and that your delivery was prompt. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Called to ask for their advice on the heater, very helpful staff. I can recommend them. Thanks”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad our staff were helpful and that you’d recommend us. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Quick delivery”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad your quick delivery met your needs. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Fantastic service easy purchase and quick delivery Would highly recommend”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad you had a fantastic experience with easy purchase and quick delivery. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Gaslow bottle and filler best price and fast Delivery”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad you found the Gaslow bottle and filler at a great price and that your delivery was fast. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Heater arrived and I found a small issue with the heat control knob. I sent pictures in and immediately had a response stating this was faulty and a replacement would be sent out. This all happened in less than a week from placing order. New heater arrived and all ok, it gives off amazing heat and also looks great. Many thanks for great customer service and being kept updated. NJ”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad we could resolve the issue quickly, that the replacement arrived promptly, and that the heater is performing well. We’re here if you need anything else. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“easy to order and delivered on time”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad you found it easy to order and that your delivery was on time. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“Great company to deal with; I had a pre-purchase technical query which was quickly responded to and my subsequent order was promptly dispatched!”

Helpful Report

Posted 3 months ago

Thank you for your kind words, Marc! We’re glad to hear your pre-purchase technical query was answered quickly and your order was promptly dispatched. Kind regards, Team Hamilton Gas Products

Posted 3 months ago

“Could someone contact me from customer support? I received hoses what I can’t use I need to send them back , connectors only from one sides. 07577555656 contact me please”

Helpful Report

Posted 3 months ago

Hi Michal, A member of our customer services team has emailed you directly with instructions on how to return the order to us for a refund. Warm regards, Team Hamilton Gas Products

Posted 2 months ago

“Very good description of products! Good Quality & Fast delivery, Couldn'nt be happerier! Thanks”

Helpful Report

Posted 3 months ago

Thank you for your kind words, Barry! We’re glad you’re happy with the product descriptions, quality and fast delivery. Kind regards, Team Hamilton Gas Products

Posted 3 months ago

“I bought the Manhattan portable gas fire from these guys. It's a fantastic, well made product with great and economical heat output. Very helpful phone contact when I had a wee problem with the initial regulator fitting but all resolved. The fire replaced a cheaper type which used to go out whenever the dog's tail wagged in front of it but the glass door on the Manhattan is great and stopped all that. Log effect is lovely to, as was the price. Well below a well known on line world wide retailer. Buy from smaller local firms for personal service, Many thanks Alan”

Helpful Report

Posted 3 months ago

Thank you for your kind words, Alan. We’re really glad you’re enjoying the Manhattan and that we could help resolve the regulator issue quickly. Delighted you appreciate the build, heat, and value. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“It’s one of those companies that just does it right. Order placed, product packaging was good and the quality is there. Competitive pricing. Can’t say anything else. Excellent!”

Helpful Report

Posted 3 months ago

Thank you for your kind words. We’re glad your order was smooth, the packaging was good, and the quality met your expectations. We truly appreciate your business. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“The fire was sent out without a back plate and I have been unable to use because of the health and safety issues with my workplace, I was promised a replacement would be sent out immediately but only yesterday I received a email stating we will send out the replacement back plate soon Too be honest I should have used a different company”

Helpful Report

Posted 3 months ago

Thank you for your feedback, it is very important to us. We are sorry to hear that you have not received the back plate with your heater. We can see that our Customer Service Advisor has responded back to you on 24/11/25 and requested more information regarding the ignition problem you reported. They did not receive a response, so they reached out to you again this morning. We will await more details from you before proceeding. We apologise for any inconvenience that has been caused.

Posted 3 months ago

“Our greenhouse heater is excellent and the service excellent too.”

Helpful Report

Posted 3 months ago

Thank you for your kind words. We’re glad to hear your greenhouse heater is excellent and that our service was excellent as well. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

“I ordered a calor gas stove. It was delivered in a few days. It works.”

Helpful Report

Posted 3 months ago

Thank you for your kind words. We’re glad your calor gas stove arrived quickly and is working well. Kind regards, Team Hamilton Gas Products

Posted 2 months ago

Hamilton Gas Products is rated 4.9 based on 7,900 reviews