“I have found that Allianz are very professional, efficient, knowledgable, helpful and have excellent customer service skills. I have found that all my questions were answered very efficiently. The paperwork has all come through on line very quickly and correct, it is easy to read and easy to understand. Their customer service is second to none and I am that impressed with the way they conduct themselves as a company I now have my car and house insurance with them.”
“Documents are very clear and presented as a book, which I haven't come across before and is a good idea. Communication with this company is easy. They are accessible and willing to help. I had to make a claim and it was all very straightforward. I would recommend this company.”
“My claim is still outstanding. All communication up to the final appointment was emphatic, however the lack of follow up in the last 8 weeks is not so positive. I'm sure they will finish the process professionally, unfortunately it is now a waiting game.”
“Excellent services, queries dealt with immediately. Will definitely recommend their service to anyone looking for a convenient hassle free way to find a very competitive motor insurance in UK”
“excellent policy for an even better price would recommend to any driver. Was easy to buy and very easy to view documents and print out if you wanted too. I was luck enough not to have to make a claim so cannot comment on that. I was very pleased with the price and will be useing this firm again if my renewal price is just as good”
“I had good service from Allianz but on my 3rd year of insuring with them they demanded proof of NCD for the year: I sent Allianz their own letter confirming that I was not liable for an accident and consequently no claim had occured and that my NCB would not be affected. This was from their own employees on their own letterhead. This was judged inadequate proof of NCD even if it was from the insurer themselves. In common with most car insurers you are left with trying to 'prove a negative' meaning prove you have not had an accident. This is difficult. I questioned Allianz governance structure at the time but never got a reply or explanation. If they reject and disown their own correspondence there is a whole issue of what happens if you need to make a claim in the future. I felt very unsettled by this.
I moved to e sure who were happy to insure me immediately without any of this nonsence and I recomend them (happy customer, not paid for review) . I also saved approximately £45 by moving. I have had several effortless renewals since then and will continue to use eSure to insure both my family and high end sports car.”
