“Same as all insurance companies - covering their own risk, bombarding the customer with caveats. Slightly fewer unfair penalties than most - i.e. no extra charge for a change of address. However, after cover began they refused to accept all my proof of NCD even though I could show a clear paper trail. I had to pay £100 extra.”
“I found it very easy to buy this insurance. Fortunately we haven't had to claim or contact the provider.
Providing the price is fair I will be renewing in March.”
“As with most insurance company's they require you to produce the relevant documentation such as no claims and licence but communication for any thing else is long, can be expensive (cost of call mobile put on hold etc) and then sending the documentation and waiting for acknowledgement if all is OK or further required.”
“I have found that their customer service department is second to none, very helpful, knowledgable, polite, curious and they make me feel that they really want my custom.
It was a very easy process to arrange cover and receive my documents.”
