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Bell Reviews

3.3 Rating 188 Reviews

58 %

of reviewers recommend Bell

Company Reviews

3.3

Based on 188 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Bell 1 star review on 26th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my renewal for my family - 3 cars - of £1900 even after emailing them we had gone elsewhere. It’s now 3 weeks and still have not received it. Called last week and they said refund went out on the 8th (meaning they had deliberately sat on not pushing the refund button for 2 weeks). It’s the 13th now and still no refund. I’m now going to go overdrawn and can’t do things like book my holiday. Totally not recommended.”

Posted 6 years ago

“Expensive like all insurance companys !!!”

(Car Insurance) - Posted 6 years ago

“I wish to feedback that there as part of the cover I would be sent an app/device to fit in my car to monitor my driving for 3 months and could receive a discount on my payment which was high, around £1200. When calling to say I hadn't received the app/device I was told they had run out and since then have heard nothing.”

(Car Insurance) - Posted 6 years ago

“So far I am happy with bell insurance. Every time I had to call the customer service team I had very helpful people. Today I would like to particularly thanks Megan Johnston for having so much patience and for being this helpful. You were excellent and very kind.”

Posted 6 years ago

“Conned me into only receiving renewal letters by email, then wouldn't cancel the policy within a month of the renewal payment. Cost went up dramatically for no reason and I now can't cancel at all or face an extortionate cancellation fee. Thieves.”

Posted 6 years ago

“The emails that get sent after monitoring the driving were not always a good way to determine a discount as people cannot help having to drive in rush hour / evening driving.”

(Car Insurance) - Posted 6 years ago

“Terrible service. I had to pay for a years premium and £400 excess after having a crash where my car was written on and my policy was cancelled. I had only had the policy for 2 months but they still made me pay for the whole year. They have literally just robbed me.”

Posted 6 years ago

“Great service, great price and innovative technology. By using their telematics box, I have saved over £600 on what my specialist insurer wanted to charge for my landrovery discovery. I have now also taken the multi car option and moved my wife's cover to Bell as well”

(Car Insurance) - Posted 6 years ago

“I found the insurance company good to deal with and provided me with up-to-date info”

(Car Insurance) - Posted 6 years ago

“Good service and helped me get my other car insured on a multi car discount.”

(Car Insurance) - Posted 6 years ago

“Everything was very good and I am happy from the company, except very aggressive customer service member. But I understand, that this is maybe part of her job.”

(Car Insurance) - Posted 6 years ago

“I am happy with this provider and will use them again”

(Car Insurance) - Posted 6 years ago

“all was good for me”

(Car Insurance) - Posted 6 years ago

“Bell is the worst car insurance company, I was their customer for 4 years, I paid £399.69 for last year, had 4 years no claim bonus and just received the renewal price of £1,127.84 !! The customer service people were surprised too, their excuse was other accidents around our area and actually the area I live residential and quiet area. I am going to complain and get legal action against this company.”

Posted 6 years ago

“Even one star is too much. Avoid at all costs; I had a car accident with minor dent and some steering damage. Garage brought it back to me after 3 weeks and 100 phone calls later, not even fixed properly. Had to be returned back to the garage to fix the cheap work which had been done. Worst of all is that I had to chase for everything, no communication from them which made the situation stressful and disappointing. For info I am with bell insurance, which is dealt with by admiral, all the same thing.”

Posted 6 years ago

“Insurance quote was alot higher gthan expected and after 3 months of the black box i was only given approx £20/£30 pounds discount out of a £1100 insurance.Not happy and no reduced monthly payment when i took my wife off insurance.Will not be using them again !!”

(Car Insurance) - Posted 6 years ago

“They didnt contact me when my car went total loss,and I just found out by an email four days later so they charged me with a lot of money. And all the process with the accident was a no sense because they are just useless”

Posted 6 years ago

“They put my premium up by £300 in one year, then when I left, I cannot get my no claims certificate from their malfunctioning, slow, website.”

Posted 6 years ago

“Very poor customer service I received at least 5 emails and letters that I haven't sent driving licence of second driver then another 3 that I didn't send them my driving licence And in the meantime that I didn't plugin the black box I did everything immediately after buying the insurance, I sent them email that I done it but those bunch of people don't listen, i would ever again use them! It is my first car in uk and bell was the cheapest but you get what you pay for”

Posted 6 years ago

“I just change my post code and my car insurance increase my policy from 115 pounds to 276 pounds per month?!?! I bought my car for 2500 and I am paying insurance as a 20000....Whats wrong with those people?!”

Posted 6 years ago

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Bell is rated 3.3 based on 188 reviews