“It took a long time toget everything ok'd which was largely due to me but finally all is signed off and I'm happy with the cover and cost of the policy”
“I have took out a policy today with BG - after reading the reviews i am worried now! the process today took nearly 50 mins and I had already put all the information in myself online! the advisor kept putting me on hold - longest time was for 8 minutes and no apology when she came back on the line ! (basics in Customer Service ?) I needed the insurance to start straight away as needed to drive car today , the customer adviser said i was insured but i drove the car today feeling unsure about what she had told me !
I have not had an email yet to confirm my insurance - (8 hours later ! ) so i am just taking her word for it that I am insured ... in the past with other insurance companies i get an email straight away to confirm ! I hope i can come back on this site in a few weeks and say I was wrong for doubting them !
will keep you undated ...”
“As usual great staff when buying the insurance and definately beat the rest in price but dont get if there is a chance you may need to cancel before exiry date. Had to pay two lots of cancellation fees one from the insurance company and one from the broker. Expected about £80 back got £28 !!”
“Do not use this company . we found them dishonest and the amount of paperwork requied was just not worth the i am now locked into a company i do not trust .Unhappy cuttomer june peggs from suffolk”
“Helpful customer services on taking a new policy, they also beat comparison website's prices for identical underwriters policy. So far a first class service, better than my previous broker by miles!”
“Having being a previous customer for several years (but went with a different insurer last year as it was a lot cheaper) I stupidly thought it would be straight forward renewing the same vehicle same drivers at the same address but no, after several emails from different people regarding driving licences no claims discount it took weeks, wasn`t worth the hassle for a few pound`s,”
