“I had been with this company since 2022 and have been over charged £118 per month. Don’t use them … go shop around. I am now with a company who has covered me for the year for what I paid Bradford and Bingley for a month .. never going back.”
“We’ve had our buildings insurance with Bradford and Bingley for over 4 years and always thought of them as a reliable company. We were paying £31.46 a month and were perfectly happy. In January 2025, a payment of £145 came out of our account for B&B. We assumed this was for the year and had a reduction due to having no claims. Fast forward to February 2025 and the same amount came out. So we called them immediately and were told that was our new monthly payment. We couldn’t believe it!!! They said we’d been sent a letter in December, less than a week before Christmas day. We never received this. They also said that it was on their portal about the increase. We didn’t know they had a portal!!! We eventually found the bit about the increase, which was on page four of a very long document, hidden away. We were in total shock. Why hide something so important? Having spoken to them, they didn’t care about our problem and were told that the increase was due to them getting new insurers, not our problem. Will never use them again as we feel this is verging on criminal negligence.”
“Had this home insurance for 4+yrs,never made any claims. Made 1 phonecall to them about a leak in the bathroom, to enquire if tiles were covered - they weren't, that's fine. A couple of weeks later I received a letter stating my insurance would not be renewed. Just for making an enquiry. Do not use this company. They will not pay out.”
“Had forgotten password so could not log into account, as wanted to see if I could make a claim for fences which had been destroyed due to high winds, these back onto open fields so now as pensioner feel insecure. Tried calling but no one answered. They doubled my monthly payment last year due to costs but have reduced service by 50% I will be changing this year.”
“Have had exactly the same letter from B&B, been with them for 10+ years. I have never made a claim and always pay for my insurance annually, but now get told they cannot quote for my renewal without an explanation. I’m not impressed and IMO this is poor business practice. * out of 5 = NIL”
“Contents insurance for 2 years with B&B, then a letter saying they can't offer me a renewal quote and are canceling my policy. No reason given. Rang them to check, confirmed can't offer a renewal quote, but operator had no idea why(?)
On the day the policy expired, they sent an email saying "We would like to thank you for your custom for the past year and hope you will consider us again in the future." To add insult to injury, they then had the temerity to send another email asking me to complete a survey about my "recent experience with Bradford & Bingley Home Insurance"!
Utterly appalling.”
“2024 Home and Contents cover with B&B went from £441.65 in 2023 to £1140.54 in the renewal (no claims historically). A near £700 price increase has to be the worst I have seen.
Found an alternative policy with better benefits and cover with Admiral for less than my 2023 cover price with B&B.
Never going back. Avoid!”
“They Canceled my parents insurance and never even gave a real reason , just said they couldn't find them a renewal price so where cancelling it . They never made a claim or missed payments or anything . From the looks of other reviews this isn't the first time.”
“Terminated policy via single letter 2 weeks out from renewal with no reason given.
5 years of policy with them with no claims and provided no explanation.
Terrible practices and terrible customer service.”
“Totally avoid, way above average prices and seems not many people are happy with the insurance company. Glad to he leaving to a better company with good reviews, and cheaper prices than last year everywhere. I think the company has had its day.”
“The dreaded RENEWAL time - this crew whopped my premium up 20% - no explanation or advice..... I have made no claims in the previous year and am an existing customer..... The usual obscure language, insinuated threats and verbiage make comparing with other providers an impossible task for the lay-person. This B&B bunch no different from any other algorithm, chatbot, indifference driven creeps that run insurance..... ooosht!”
“My 85 year old mother took out contents insurance in error (she unwittingly already had a policy). She cancelled it as soon as she realised (within days) and the fee is more than 50% of the premium. Extortionate!”
“Really poor service first time I call up about issue waited hours on phone staff where rude and u have had to ask for full refund as hone insurance isnt worth paper its written on reall bad”
“Disgusting policy of auto renewal and then making it a pain to cancel. The website is well set up to renew and take my money, but, if you would like to cancel due to the big hike in policy cost, you must call up and jump through all the hoops just to talk to someone.”
“Aggressive on fees - don't even think about trying to cancel. Customer service advisors that seem to be there to talk you into a new policy or talk you out of cancelling regardless of what you are trying to ask. Openly told me that 'the government is important but not every company can do what they say' to defend an illegal cooling off period charge they made. Absolute swindlers.”
“If you ever want to cancel your insurance with Bradford and Bingley do it through your bank and block their number from your phone. They will embark on a campaign of harassment using many different phone numbers but that’s ok. Just keep blocking them. Ignore their letters. It’s their own fault for making it nigh on impossible to cancel insurance online, through their website or email and even through their phone number. They deserve the chargeback. And they won’t be getting a penny from me. My only regret is not using a premium number for my contact number because I’d probably have made a tidy profit by now.”
“I made a phone call in January to see if I could make a claim on a front door that had locked shut (fire hazard in itself!). The claim was refused, however on renewal they have increased my premium by an extra £250 BECAUSE OF THE PHONE CALL I MADE!!”
“They automatically renewed our policy, without consent, they had put the price up £200 over the course of 2 years, annoyed with myself for it cancelling sooner! no claims made either. I then get a letter 3 months later asking to phone them and was told we owed them 3 months worth of payments, as they couldn’t take payment from us! I asked why they were calling about this 3 months in and not contacting us straight away and was told accounts looking into what’s owed every 3 months! Asked to be put through to customer complain and the call handler hung up on me. What a joke of a company! Won’t be using again!”
“I was about to take my home insurance policy as it had the cheapest quote. But given a thought why it is so cheap, so just searched for different sites for their reviews. Thankfully after carefully reading all reviews on different sites, I just saved myself from this company.
I feel sorry for people who suffered during their claim process and understand the feeling of being cheated but very thankful to them that all of your reviews saved me from the same suffering.”
