“"Extremely helpful, I had a minor problem with a water leak and they were very helpful and went through all the options, although I didn't claim as it really was not worth it, good to know that there is help available if I ever need it."”
“bradford and bingley quoted me the cheapest and best policy around and i was quite happy to accept i have not had to deal with them since but if i did i am sure they would be very helpful”
“Highly recommend using this site to find highly competitive products for insurance. I use once a year to keep my costs down and I haven't been disappointed yet. try it out it costs nothing to look!”
“Easy to deal with and when need to add an item of significant value it was a simple quick easy process via the telephone. As not made a claim cannot judge that side of the insurance.”
“I lodged a claim 6 weeks ago and still haven't heard from an assessor. I've ended up fixing the issue myself to prevent further damage which is frustrating.
B&B also sent me a survey on how I found their claim service, I gave a really negative review and explained the above however still haven't heard anything!”
“Terminated policy via single letter 2 weeks out from renewal with no reason given.
5 years of policy with them with no claims and provided no explanation.
Terrible practices and terrible customer service.”
“Totally avoid, way above average prices and seems not many people are happy with the insurance company. Glad to he leaving to a better company with good reviews, and cheaper prices than last year everywhere. I think the company has had its day.”
“The dreaded RENEWAL time - this crew whopped my premium up 20% - no explanation or advice..... I have made no claims in the previous year and am an existing customer..... The usual obscure language, insinuated threats and verbiage make comparing with other providers an impossible task for the lay-person. This B&B bunch no different from any other algorithm, chatbot, indifference driven creeps that run insurance..... ooosht!”
“My 85 year old mother took out contents insurance in error (she unwittingly already had a policy). She cancelled it as soon as she realised (within days) and the fee is more than 50% of the premium. Extortionate!”
“Really poor service first time I call up about issue waited hours on phone staff where rude and u have had to ask for full refund as hone insurance isnt worth paper its written on reall bad”
“Disgusting policy of auto renewal and then making it a pain to cancel. The website is well set up to renew and take my money, but, if you would like to cancel due to the big hike in policy cost, you must call up and jump through all the hoops just to talk to someone.”
“Aggressive on fees - don't even think about trying to cancel. Customer service advisors that seem to be there to talk you into a new policy or talk you out of cancelling regardless of what you are trying to ask. Openly told me that 'the government is important but not every company can do what they say' to defend an illegal cooling off period charge they made. Absolute swindlers.”
“If you ever want to cancel your insurance with Bradford and Bingley do it through your bank and block their number from your phone. They will embark on a campaign of harassment using many different phone numbers but that’s ok. Just keep blocking them. Ignore their letters. It’s their own fault for making it nigh on impossible to cancel insurance online, through their website or email and even through their phone number. They deserve the chargeback. And they won’t be getting a penny from me. My only regret is not using a premium number for my contact number because I’d probably have made a tidy profit by now.”
“I made a phone call in January to see if I could make a claim on a front door that had locked shut (fire hazard in itself!). The claim was refused, however on renewal they have increased my premium by an extra £250 BECAUSE OF THE PHONE CALL I MADE!!”
“They automatically renewed our policy, without consent, they had put the price up £200 over the course of 2 years, annoyed with myself for it cancelling sooner! no claims made either. I then get a letter 3 months later asking to phone them and was told we owed them 3 months worth of payments, as they couldn’t take payment from us! I asked why they were calling about this 3 months in and not contacting us straight away and was told accounts looking into what’s owed every 3 months! Asked to be put through to customer complain and the call handler hung up on me. What a joke of a company! Won’t be using again!”
“I was about to take my home insurance policy as it had the cheapest quote. But given a thought why it is so cheap, so just searched for different sites for their reviews. Thankfully after carefully reading all reviews on different sites, I just saved myself from this company.
I feel sorry for people who suffered during their claim process and understand the feeling of being cheated but very thankful to them that all of your reviews saved me from the same suffering.”
