Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not having everything explained thouroughly resulted in me having to pay a lot of money to adjust my policy and having to speak to many agents and problem resolving after a very long time”

Helpful Report

Posted 4 years ago

Hello, I am sorry to read of your experience with Carrot. We would love to address the concerns raised. If you can, please go to www.carrotinsurance.com and access our LiveChat to speak to one of our agents :) Thank you, Patric @ Carrot

Posted 4 years ago

“Didn’t email me to tell me about negative scores on my black box until I had my last one which they then told me I had 4 and my insurance was being cancelled”

Helpful Report

Posted 4 years ago

Hi,, thank you for your review and apologies for any inconvenience caused, please contact us on LiveChat and we can look into your query and see if the negative score emails were sent. We look to give customers ample opportunity to improve their driving style scores. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“I’ve been with carrot 2 years now. It was coming up to my renewal date and I found out (2 days before I had to renew my car insurance) that my car was apparently too old to be insured?!? Despite this terrible service, I’m not massively bothered because the past 2 years have been awful. I am a very poor student so I had no other choice but to go with carrot. I would highly recommend anyone thinking of using this company to think twice. Their customer service team is okay and they do their best with the rubbish company they work for. Please go elsewhere”

Helpful Report

Posted 4 years ago

Hi, thank you for your review we do value your feedback, please accept our apologies for any inconvenience caused by us not being able to insure your car this year. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Thieving company, charge you extras based on a faulty device you can tell is cheap. It records you going in circles for 12 hours outside your house while you sleep and deems it valid data, and knocks your score down. Score below 5, 1 strike. 3 strikes, cancelled! Absolute con artists who don’t use telephones because they know they will just get shouted at for conning first time drivers out of their money. While it seems cheap, it will soon become more expensive and just is NOT worth the agg. I seriously recommend going elsewhere. I cancelled my policy and still getting charged 6 months later for cancellation charges.”

Helpful Report

Posted 4 years ago

Hi Jamie, thank you for your review, we appreciate all feedback and we would like to get these issues resolved for you, please let us know the best way to contact you. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“STAY CLEAR! whole host of problems, the app is very temperamental and doesn’t always work and the response when trying to sort it usually consisted of “leave the app open” which drained battery and used miles up. A new problem with it arose every other week. Also just had my renewal with a email stating “ Please be aware, Carrot WILL NOT automatically renew this policy.” followed by an email 2 weeks later stating my policy had been renewed with a credit agreement set up with a credit broker! Even after messaging them stating I wanted to NOT renew I received an email later that day stating a direct debit set up that had been SIGNED..... without telling me mind. I know it’s a touch cheaper but PLEASE PLEASE PLEASE do not use this company, pay the extra £5/£10 a month and go with the next cheapest, you’ll regret it if you don’t. Never written a review for anything in my life but felt compelled to do so today!”

Helpful Report

Posted 4 years ago

Hi Aaron. I'm sorry to see that you have been having issues with the app. I can see we have been trying to get hold of you to talk about the problems you have been having. Can you please respond to the email or get back to us on the LiveChat service If you wish to discuss this further. Thank you.

Posted 4 years ago

“Cancelled my insurance when scores clearly show sign of improvement. Didn’t care for me at all I paid yearly and they had there money no customer service whatsoever. To speak to someone over the phone you have to request a call back. Smoothness scores on the black box don’t make any sense. On my way home from work I made 2 turns both times I waited to go and set off in 1st gear , got home and my score was -2.5??? Wouldn’t recommend and would say even if other ones are more expensive you pay for the service I went with these simply for the price and that was my mistake. Avoid them!!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, we are sorry to hear you are unhappy with the service you have received on the policy, In regards to your scores and the policy cancellation can you please contact us via Live Chat where one of our agents will be happy to help, you can also request a call back if this is more convenient. Have a great day! Many Thanks – Chris @ Carrot

Posted 4 years ago

“I wouldn’t even give carrot a 1 star review if I had the option. I recently moved to Kendal from Wales. They are unable to continue insuring me as according to their system my new address is too high of a risk. Which is completely ridiculous as Kendal has some of the lowest crime rates in the country. Due to this I have lost out on a lot of funds, am being left highly stressed during this pandemic and am very unsatisfied with the company.”

Helpful Report

Posted 4 years ago

Hey, thank you for you review. Sorry to hear about this! So we can speak to you about this in more detail, please can you head over to our Live Chat? Many thanks - John @ Carrot

Posted 4 years ago

“Awful, somehow my black box score changes over night, cars not even been used, journey score keeps changing, will never use again”

Helpful Report

Posted 4 years ago

Hey Dylan, sorry to hear this. Please can you contact us via Live Chat so we can look into this for you? Many thanks - John @ Carrot

Posted 4 years ago

“6 Times I have tried to arrange for the black box to be fitted to my car. All I get told by the company that fit them is Carrot have not sent my details through, I talk to carrot and they tell me they have. Unable to talk to someone, Live chat only.. Ohh yeah that's if the systems are not down again. Still waiting well over a month now..”

Helpful Report

Posted 4 years ago

Hey, thank you for your review. Sorry to hear this! So we can look into this further for you, please could you head over to our Live Chat. You can request a call back via our Live Chat if that works best for you. Many thanks - John @ Carrot

Posted 4 years ago

“@CarrotInsurance absolutely disgraceful, my recently unemployed (due to Covid) ex forces son has just been charged £58 for a ‘Change of Status’ to unemployed for being honest whilst making an enquiry over business insurance you should be ashamed , unbelievable!”

Helpful Report

Posted 4 years ago

Hey thank you for your review. Sorry to hear this, please be assured we are trying to reach out to you. This isn't our process under these current circumstances and we are trying to speak to your son to resolve this for you. Many thanks - John @ Carrot

Posted 4 years ago

“Avoid! They don’t care about customers once they’ve got your money! Cheap but if you need to contact them you’re screwed. Very unhelpful and do not want to talk over the phone for anything so it’s live chat only. Customer service is useless. Only going with the big insurers from now on, this one is a scam.”

Helpful Report

Posted 5 years ago

Hey Rebecca, thank you for your review. I am sorry you are unhappy with Carrot. You can contact us via our Live Chat, however, you can also ask for a call via out Live Chat as we understand some people do prefer to speak on the phone. You can also contact us out of hours and we will respond to you in due course via email. Many thanks - John @ Carrot

Posted 5 years ago

“I wanted insurance for second driver and they denied and didnt even give reason said its nothing we cant do and left me with disappointment even I pay so much money for a black box and insurance and especially now in this difficult times I wanted to keep safe my husband to drive to work with car as he is key worker but they didnt help at all and left me with nothing. Disappointed and angry. 100% when my insurance policy finishing I will change to different insurance, and how can be the company you can contact only by live chat. How ridiculous is that!”

Helpful Report

Posted 5 years ago

Hey Evelina, thank you for leaving us your review. I am sorry to hear this. Please be assured we are currently reviewing the situation and we will be in contact with you shortly. Many thanks - John @ Carrot

Posted 5 years ago

“Carrot was promising on price but frankly have Very poor in several areas. Their phone service has left me waiting over an hour and twenty mins. Their carrot wingman is absolutely terrible and never connects to my car, it has even connected to other peoples cars. I have also been threatened with a cancellation of policy, which was based solely on a mistake on their end. My policy was much cheaper with carrot than with other companies but I don’t believe the price is even worth it. Definitely WOULD NOT recommend carrot to anyone unless something significantly changed...”

Helpful Report

Posted 5 years ago

“The app hasn't worked for 9 months of my year with Carrot Insurance. So therefore, have not reveived my "treats" for all this time. Was promised serveral times my issue was being investigated and nothing ever changed. Will noy be renewing.”

Helpful Report

Posted 5 years ago

Hey Katie, thank you for your review. I am sorry to hear you have had difficulties with your App and not been getting your rewards. Please could you head over to our Live Chat so we can discuss this with you in more detail? Many thanks- John @ Carrot

Posted 5 years ago

“Had carrot for 2 years, on the first year I had the audacity to move adress for which I was charged an extra £300 on top of my premium, ordinarily I wouldnt have minded this but they were extremely threatening and told me I only had a week to pay, on the second year (only chose them again because they were the cheapest and I was a little strapped for cash) they told me I had used all my miles, again was given an extremely threatening letter of cancellation unless I paid them more money. Moral of the story here is you get what you pay for, avoid at all costs, especially if a young driver living independently as I was, they will try something to get more money as they know they can make it impossible for you to get insured ever again”

Helpful Report

Posted 5 years ago

Hi Ayden, I’m sorry to hear you feel this way about Carrot. Like with any insurance any changes made to the policy may incur extra premium, and as it is a mileage based insurance you are required to purchase more miles if you run out, which we do explain before you buy. If any of our customers are struggling and need support, we are more than happy to try and help the best that we can. Thank you for your review, we take all feedback on board. Many thanks - John @ Carrot

Posted 5 years ago

“Charged me extra for having another business, threatening that they will cancel my policy if I didn't pay!! Will not be renewing my policy!”

Helpful Report

Posted 5 years ago

Hey, thank you for leaving you review. Sorry to hear what has happened! If you could kindly head over to Carrotinsurance.com and use the Live Chat link, we will be happy to help look into this for you? Many thanks- John @ Carrot

Posted 5 years ago

“Absolutely awful! Have had my insurance with them for nearly a year now and after numerous of messages and phone calls to sort out the reoccurring issue NOTHING has still been done. The carrot box simply doesn't work, I have to contact them every month asking what's happening with this and I get the same response! Nothing has been done. I have about 2 weeks left for this year's insurance and I certainly won't be renewing. It has only tracked 50miles since last February. Making it pointless for me to use the rewards as it isn't being tracked!”

Helpful Report

Posted 5 years ago

“I’ve had to live chat 4 times about the same thing. They say IT will sort this and they never do. It’s still not been fixed and then they say they’re going to cancel the insurance even tho I’ve spoken to them about the issue multiple times”

Helpful Report

Posted 5 years ago

Hi Lauren. I'm sorry you've been having some issues with something on your policy, Can you please send me your policy details and I'll look into this for you. Many thanks

Posted 5 years ago

“Don’t insure with carrot . Pay the extra to avoid the massive headache and constant worry of policy cancellation for an error as simple as forgetting to turn on the blue tooth on your phone. The carrot wingman is a bright orange eye sore to your car which will constantly fall off your windscreen.If you encounter a problem when setting you carrot app ,which you inevitably will as it is completely over complicated and time consuming you will not be able to talk to anyone about it over the phone as they have narrowed down there call handlers to purely deal with claims and nothing else . If you call they will refuse to help and send you to a tedious automated system which if you grit your teeth you may eventually be able to get through to a person , where you will communicate via message.If you do decide to ensure with carrot , I hope your phone has an great battery life because the numerous components of your phone you have to constantly keep open to avoid them cancelling your policy is massive and will kill your battery very quickly. Passiveness and not reading into this policy was my error . Seeing the cheap price I picked carrot instinctively, to think I could of went to Hastings for 140 more is painful.”

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Posted 5 years ago

“I am giving a one star review because u can’t get any lower been try to get someone from this company to reply to my son for the last few days the so called robot keeps typing a agent will get back to you in 5 mins that was 7 hours ago Through live chat email and telephone Will never recommend this company to anyone going to the ombudsman”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews