Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had problems with the app recording my journeys from the start of my policy. Even when I wasn't using the vehicle everyday I would receive text messages and emails telling me to connect my Bluetooth. After repeated contact with Carrot Insurance they decided to cancel my policy. Not only have they charged me £105 for Cancellation and Admin Fees but a whopping £318.95 Premium Funder Clawback!!!! Where was that ever mentioned in their paperwork? Nowhere! My advice would be to not touch this company with a bargepole. You might think you are saving money but you are at their mercy and they have none. Overall, a very stressful experience.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave us a review. I’m sorry that you’ve had such a negative experience with us. If you would like us to have a further look into any issues you have regarding your time with ourselves please send me a quick email on reviews@carrotinsurance.com with your full name, policy number and postcode? Regards Natalie, Carrot Insurance

Posted 7 years ago

“App really easy to use and a lot of information made simple.”

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Posted 7 years ago

Thanks for leaving us such good feedback, we’re really happy you have had such a good experience with Carrot Insurance, have a fantastic day! Natalie

Posted 7 years ago

“Carrot insurance makes me happy because the prices are good for my age, they are very helpful every time I ring them to ask a question about something I’m unsure about, the ibox works perfectly and judges everything right instead of an estimate like my last insurers did. I love how I get rewards for driving good aswell.”

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Posted 7 years ago

Thanks for leaving us such good feedback, we’re really pleased you’ve had such a good experience with Carrot Insurance, have a brilliant day! Natalie

Posted 7 years ago

“I am used to VW car insurance and they have never let me down. With another company doing the financial side of things let's hope the service is as good as VW.”

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Posted 7 years ago

“The first year Carrot was absolutely brilliant, had no problems was cheap for first insurance and the app seemed easy enough to use, however I renewed with them again this year and they changed the way rewards are earned so rather than having money deducted if you got a low score (mine usually due to usage even though I marked that I commute to and from work), you have to earn pound for pound, due to no fault my car broke so had to get a new one, it would have been cheaper for me to take out a new insurance policy with another company however carrot informed me I couldn’t have no car for the remaining 2months of my policy (i had paid all of the payments too may I add) and was forced to pay out an addition £150 for a new box installation and then a further £26 for extra only insurance. I booked for the box to be fitted and my partner took the day off of work to wait in for it to be done and no one showed up or made any contact, I called to enquire and received no apology just blame that it was my fault even though my partner had waited in all day for a no show. Carrot sent me emails and letters stating they would cancel my insurance if it wasn’t fitted and did grant me an extension to get the box fitted, the only reason I got for he no show was that they couldn’t find my home. I only have 4 weeks left on my policy and I would rather pay out another deposit for another insurer than stay with Carrot.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave us a review. I’m sorry that you’ve had such a negative experience with us. If you would like us to look into anything further for you in regards to the things you are not happy with I would be more than happy to. If you would like this please send me a quick email on reviews@carrotinsurance.com with your full name, policy number and postcode? Regards Natalie, Carrot Insurance

Posted 7 years ago

“The box scores my driving badly one day and not another, when I can assure my speed was in the limit, for the same journey I make everyday with a newborn baby in my car! I got a minus score for usage at a normal time in the day for a 29 minute drive, but when drove at 3am for an emergency got a 7! Very untrue readings, very expensive & I now worry I won’t get my no claims at the end as I’ll be cancelled like all the other reviews, but I’m now stuck with this company as I can’t afford to pay myself out! Big mistake”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave us a review. I’m sorry that you’re not happy with the scoring and how it works. One of the team will be sending you an email shortly. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“I'm happy with the service that's been provided by carrot and the price I have to pay is better than my last insurance I look forward to gaining rewards as my driving improves.”

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Posted 7 years ago

“I'm really happy with my insurance as it is an amazing price to pay and I look forward to getting rewards when my driving improves”

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Posted 7 years ago

Hi Chantelle, thanks for leaving us such a great review, have a fantastic day and keep up the good driving! Regards, Tom, Carrot Insurance.

Posted 7 years ago

“Quick and informative staff”

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Posted 7 years ago

Hi Ella, thanks for leaving us such a great review, have a fantastic day! Regards, Tom, Carrot Insurance

Posted 7 years ago

“I was stressed when sawCarrit on my bank starment as didn’t realise the VW insurance I took out was Carrot”

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Posted 7 years ago

“Its alright however did not get any help i just had the black box fitted then no contact from carrot saying how to setup your points but after getting it explained and having found out that the app is no longer in use there alright”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. One of the team will send you an email now and we can answer any questions you have. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“This is my second black box policy, there is no escaping the outrageous prices, or back box nonsense but so far Carrot has been a GOOD insurer. They were the cheapest, but their service is still good. The best way to contact them is through Facebook messenger. Emailing takes a couple of days but through Facebook, they respond promptly. The black box is installed by a professional at your chosen location, which is great. Like my previous policy, the black box is an annoyance, but as long as you drive properly you won't notice you have it. I see a lot of comments on here about cancelled policies for speeding... it's their own fault for speeding on a monitored policy! The black box does penalise you for journeys longer than an hour, shorter than 10 minutes, long distance, early morning or after 11 PM. So good luck with that one... The App is good. you can easily monitor your journey scores, mileage allowance and it also has a lot of information about what to do in a crash, emergency numbers etc. A great feature. The User interface could do with a bit of modernisation though. The online dashboard is fantastic, really easy to use and informative. Carrot allows earning points for good driving and exchange those points for vouchers, which is brilliant. You do need to have a green score (+5) in order to earn points but as long as your not an idiot you'll get plenty. Overall, a good insurer, better than other providers. Ignore the boy racers in here venting their anger... I've seen lots on the road and it's their own fault.”

Helpful Report

Posted 7 years ago

Hi Bradley, thank you for taking the time to leave us your review. We really appreciate your honest and genuine feedback. Were also really pleased you are happy with the Policy. If you have any more questions or queries, please do not hesitate to contact us. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“Very good service and the rewards system keeps me motivated to be a safe driver”

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Posted 7 years ago

Thanks for leaving us such good feedback, were really pleased you are happy with our rewards system. Keep up the good driving! Tom, Carrot Insurance.

Posted 7 years ago

“Cheapest insurance with a great service”

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Posted 7 years ago

Thanks for leaving us such great feedback! Were pleased you have been satisfied with the service. Have a great day! Tom, Carrot Insurance.

Posted 7 years ago

“They provided the cheapest insurance available to me. They also offer rewards for better driving.”

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Posted 7 years ago

Hi Nathan, thank you for posting such a lovely review. Keep up the good driving! Tom, Carrot Insurance.

Posted 7 years ago

“Efficient service friendly staff”

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Posted 7 years ago

Hi Melissa, thank you for your nice feedback. Have a great day! Regards, Tom, Carrot Insurance.

Posted 7 years ago

“Excellent service provided with great friendly staff”

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Posted 7 years ago

Hi Josh, thank you for leaving us such a lovely review! Were really pleased you have been happy with the service provided. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“So far so good, only thing I’d say is the reward section is a bit vague, like how many points do I need for a voucher? And when can I redeem my points?”

Helpful Report

Posted 7 years ago

Hi, thank you for taking the time to leave us a review. One of our customer services team will send you an email advising how to bank your points and answer other queries you have. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“Cheapest insurance I found and gives rewards for good driving with the I-box”

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Posted 7 years ago

Thanks for leaving us such good feedback, were pleased you are happy with the rewards. Keep up the good driving! Regards, Tom, Carrot Insurance.

Posted 7 years ago

“shocking company, my sons insurance cancelled after 3 weeks, no issues with previous insurers with black box fitted, they cant cancel your insurance quick enough to do you out of £150 for cancellation, avoid at all costs, con artists punishing young good drivers,”

Helpful Report

Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews