Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good customer service but stuck with you now so whatever.”

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Posted 7 years ago

Thank you for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. One of the team will send you an email now and we can see what we can do for you. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“I get marked down for driving to work in the morning as it’s apparently a bad time to drive my car. Next time I just won’t go to work. I even stated in my enquiry that I will be using the policy to commute to work everyday Other than that great customer service and help”

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Posted 7 years ago

Thank you for taking the time to leave us a review. In regards to the scoring and how it works. One of the team will send you an email now. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“Satisfied with the fast customer service and great offers available for young drivers”

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Posted 7 years ago

Hi Abdullah, thanks for leaving us such a great review! Were really pleased you have been satisfied with our service. Regards, Tom, Carrot Insurance.

Posted 7 years ago

“cancelled my sons policy after only 2 weeks, avoid this shambolic company unless you like to give your hard earned money away,said had two negative score weeks, -0.4 and -0.9, worst mistake I did was move from previous insurer who were excellent, moved as cheaper, proves you get what you pay for, billed £150 for box on cancellation, no mention of removing it from the car, 0/10, worst company/set up I have ever dealt with, customer service is shockingly poor.”

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Posted 7 years ago

“They are cancelling my policy because the telematics app they make you use doesn't work properly on my phone. Avoid at all costs, not worth the hassle. The app was rubbished when it worked and the driving score was seemingly arbitrary then through updates they seemed to break it.”

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Posted 7 years ago

“I would give this company 0 stars if I could. Please seriously think before you pay out for this as it's an absolute con. I had my insurance cancelled after 9 months (from previous reviews it appears i am lucky to get this far). The reason it was cancelled is because I had the cheek to go on holiday and not sign into the god awful app everyday from the Canary Islands. When trying to explain to them that not only would this be costly but also ridiculous they could only tell me 'it's the policy' - perhaps this was partly my fault for not reading the 42 page PDF document but to save other potential customers from making the same mistake I have decided to post this review. To summarize i would rather s**t in my hands and clap than ever have myself or my family sign up to this absolute scam. Please save your money and go elsewhere.”

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Posted 7 years ago

Thanks for taking the time to leave us a review. I’m sorry that you’re not happy Lucy. I’m going to need some details about your policy, would you mind please sending me a quick email on reviews@carrotinsurance.com with your full name, policy number and postcode? Regards Tom, Carrot Insurance.

Posted 7 years ago

“The first year with carrot was fine, they dealt with my queries and I can't say much about their customer service as I never really had reason to call. However, upon renewal they upped my policy by an extra £20 or so per month. This obviously adds up at the end of the year... I was told that the likelihood would be that my policy would decrease after my first year. Well clearly not. Not only did they not offer any sort of explanation as to why my policy had risen, the other factor is that for the whole time my car was insured with carrot I barely ever drove it! I only make the occasional trip home about 3 times a year and rarely drive it otherwise, I never had an accident or anything along those lines to warrant my policy going up and yet, there it was, they needed more cash from me. Very very disappointed with this service and fully intend to end my policy as soon as possible. That is if I can find the £150 they charge you to leave. Massively overpriced, direct line is hundreds of pounds cheaper and I wish I'd gone with them in the first place. On top of this I was getting regular calls from carrot saying my box was faulty, and I mean regular, practically every week they called me to tell me they weren't getting any information from my telematics box, despite me telling them every single time they weren't receiving information as I wasn't driving the vehicle! Yet, they still continued to call me on a regular basis asking the same thing over and over again with exactly the same response. Very dissatisfied with this service and certainly would not recommend.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. I’m going to need some details about your policy, would you mind please sending me a quick email on reviews@carrotinsurance.com with your full name, policy number and postcode? Regards Tom, Carrot Insurance.

Posted 7 years ago

“Only just joined but people were very helpful on registering .”

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Posted 7 years ago

Thanks for leaving us such good feedback, were really pleased you have been happy with service so far! Tom, Carrot Insurance.

Posted 7 years ago

“Great Company, Fast Response and Lovely Customer Service :)”

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Posted 7 years ago

Hi Amy, thanks for leaving us such a great review! Were very pleased you are satisfied with the service. Tom, Carrot Insurance.

Posted 7 years ago

“very happy!! Thank you guys your employees are wondering and helpful!”

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Posted 7 years ago

“Second time I've had to contract you guys and my god I've had wonderful service every time!”

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Posted 7 years ago

Hi Brandon! Thank you so much for your review, it's great to hear you have renewed your Policy with us. Tom, Carrot Insurance.

Posted 7 years ago

“Responded and dealt with my requests quickly and effectively. Thank you”

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Posted 7 years ago

“Were quick to respond to and deal with my requests.”

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Posted 7 years ago

Good evening Will, thank you for leaving us a great review. We are pleased you have been happy with the service that has been provided. Tom, Carrot Insurance.

Posted 7 years ago

“Insurance was nearly invalidated because the 'black box' installation was booked late (by myself). By the time I was offered more top up miles the time frame to buy them in had expired. Highly stressful and not cheap. Good initiative to use the in vehicle tracking but huge teething problems rolling it out. Too late to cancel now but don't think I'll renew.”

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Posted 7 years ago

Hi Nicholas, thank you for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. I’ve raised your case with a member of the team and they will be in touch soon.

Posted 7 years ago

“I have already had an awful experience with you as your engineer came to fit the black box on my car after turning up 5 hours late ,& after I had took the intire day off work he turned round and said not fitting the box mate this car is modified ? No I said it’s not I can assure you ? Only to get the cold shoulder and he left I then got a cancellation notice from you saying that you can not insure modified cars . It again I said is not modified . But I was almost called a liar by your college and had to get a mechanic to confirm that the car is indeed standard ,only when pictures as evidence were sent did I get a response from you to say ok it’s not modified we will after all insure the vehicle , I then get another email to say as I had gone over the allotted time for box fitting again you were to cancel the policy . ? Hello!! it was you who didn’t fit the box ? Not my fault really so left a little confused & indeed worried that I would now have a policy cancellation on my head . I had to ring you at my expense to sort out the mess . Which I now hope is sorted but from past experience I’m not convinced . Regards Lewis Giles disgruntled insureee”

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Posted 7 years ago

Thank you for taking the time to leave us a review. I’m sorry that you’re not happy with the service we have provided. I’ve raised your case with a member of the team and they will be in touch soon.

Posted 7 years ago

“Disappointed! Never again Carrot Insurance!”

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Posted 7 years ago

“Good service very affordable”

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Posted 7 years ago

“Amazing customer service and brilliant reward system for safe driving.”

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Posted 7 years ago

“Yeah it’s a good insurance company it’ll be better if your premium goes down depending on how good you drive”

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Posted 7 years ago

“Customer service is outstanding”

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Posted 7 years ago

Thanks for leaving us such brilliant feedback, were really pleased you are happy with the service that has been provided so far. Tom, Carrot Insurance.

Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews