Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish company as said previous. Takes your money, want excess milage charges then cancel policy if you dont drive 100%. No rewards ever given. My sons got cancelled for couple of minor issues went online and insured with someone else cheaper with no black box. Pity they didnt cancel it earlier. I would have saved loads. I think this company is bogus and run by crooks AVOID at all cost.”

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Posted 7 years ago

Thank you for taking the time to leave us a review Bryan. I’m sorry that you’ve had such a negative experience with us. I’ve escalated your case to the team and they will be in touch soon. Tom, Carrot Insurance.

Posted 7 years ago

“i would highly recommend carrot to anyone. They have been so helpful towards me. Vicky was able to sort out all the queries that I had with my policy with my friend due to me being stuck at work.”

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Posted 7 years ago

Hi Jake, thank you for posting such a lovely review. Have a great day. Tom, Carrot Insurance.

Posted 7 years ago

“It has a lot of rewards, that are great! such as if you drive responsibly it gives a percentage of the money back to spend on whatever you like. Costumer service are really kind and helpful.”

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Posted 7 years ago

“Got 10% of miles back instead of paying them”

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Posted 7 years ago

Hi Sergiu, thanks for leaving us such a great review, have a fantastic day! Tom

Posted 7 years ago

“I have a 500 pound car. 1 years driving experience, costs 1,800 a year. Excluding cash back on the carrot card which is about 150 in my case. I'm not sure how the smoothness system works on the black box, but I can drive under the speed limit, take it realllllllyyy slow around the bends and still get a 1/10 for smoothness. Which in turn means less cashback from the 1,800 that i'm paying. Also note, i've never been in an accident or brakedown of any kind”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. I’m sorry that you’ve had such a negative experience with us. I’ve escalated your case to the relevant Department and they will be in touch soon. Tom, Carrot Insurance.

Posted 7 years ago

“DO NOT go with this rip off company, they will take your money and leave young drivers with cancelled insurance as saying their driving is bad, when even I've been in the car and driving perfect still saying driving bad. Please check out trust pilot reviews and you will see the disgusting and illegal things they have done. I work for an insurance company, and carrots insurance practices are horrendous. Check out their defaqto rating aswell its a 2 star policy, would you stay in a 2 star hotel. I wish I had checked them out before I took out insurance for my son. Most reviews on here will be false so I advise u to look at independent reviewers for the correct facts. Complaint logged with them, complaint with FCA and complaint with the ombudsmen logged”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. I’m sorry that you’ve had such a negative experience with us. I’ve escalated your case to the Complaints Department and they will be in touch soon. Tom, Carrot Insurance.

Posted 7 years ago

“Good customer service, quick to sort out issues”

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Posted 7 years ago

Hi Thomas, thanks for leaving us such a great review, have a fantastic day! Tom, Carrot Insurance.

Posted 7 years ago

“Good customer service, and quick to sort out issues. Although lack of initial information.”

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Posted 7 years ago

“Quick to sort out any issues with the policy. Friendly customer service.”

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Posted 7 years ago

Hi Thomas, thanks for leaving us such a great review, have a fantastic day! Tom, Carrot Insurance.

Posted 7 years ago

“The service was exactly what I was looking for. The cheap insurance quote and quarterly driving rewards are what made this policy perfect. Also a big thank you to Phil Massey who I spoke to on the phone for being very helpful.”

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Posted 7 years ago

Hi Krzysztof, thanks for leaving us such a great review, have a fantastic day! Tom, Carrot Insurance.

Posted 7 years ago

“The service was exactly what I was looking for in cheap car insurance”

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Posted 7 years ago

Hi Krzysztof, thanks for leaving us such a great review, have a fantastic day! Tom, Carrot Insurance.

Posted 7 years ago

“Lovely person to chat to, I incredibly friendly”

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Posted 7 years ago

“Like far too.many others on.here my daughter has had nothing but agro 're her policy, horrendous charging which she was advised had been in error months ago & still waiting on a refund due to no apparent details of that advise given over the phone being available, charged over £300 pound to change car to a new one plus so many more issues!! In the 1st year of her policy which included an address change followed by new car details & made to purchase 1000 in error, she had paid in the region of £3000!!! Absolutely disgusting treatment to new young drivers!! Been advised by the financial ombudsmen carrot are in breach of their contract & she should be able to cancel her policy without being penalised financially which is what we are in the process of doing now!!”

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Posted 7 years ago

“The points system is difficult and even when you have all tens on your scores it will say your overall is not and you can't get on the website most of the time.”

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Posted 7 years ago

“BRILLANT, fitted my ibox within 30 minutes, was help with all my questions. Quick and low fees for a young driver which is a bonus being new to driving. Quick and easy to buy the insurance. Happy to help with any quires. They are good with rewards and supply a great service. Would recommend to other young drivers.”

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Posted 7 years ago

“hi they have been very helfull explaned everything to me no wasting time on phone calls it was all compleated with the one call exclent”

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Posted 7 years ago

“Great customer service, iBox is great, cheapest insurance for young drivers that I've found! Will definitely be renewing”

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Posted 7 years ago

“Very quick and easy process, no fuss and excellent prices. Reliable and trusted company. Highly recommend !!”

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Posted 7 years ago

“very good”

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Posted 7 years ago

“Recognises good driving by rewarding drivers. Easy to book black box fitting. Easy App access. However only criticism take a long time to get through to them on the phone”

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Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews