Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay well away from this insurer. They will take your money and leave you without insurance first sign of trouble.please do yourselves a favour not go to carrot insurance.my daughter has had to drop out of university she s has been left with no hope of going back it's heart breaking. yours sincerely skint”

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Posted 7 years ago

Hi Andrew, I do apologise you have experienced this. If you can send us an email at review@carrotinsurance.com we have a look into this further. Thank you.

Posted 7 years ago

“I angrily left a review about Carrot a few days ago. I am so fed up with big business not be flexible enough to deal with people as individuals, and Carrot were behaving in that vein. Yet, today, I have been amazed by my misunderstanding of the situation. Today I spoke to an extremely well versed, understanding and considerate human being in the guise of a Customer Service Adviser for Carrot Insurance. Neil took some considerable time listening to my rants about big business and how Carrot were being so. It turns out, however, I WAS WRONG! It would appear that Carrot Insurance ethos is very true to their blurb. Their policy provision actually does try to offer a more sensible approach to young drivers. This was rather a shock - to find that big business can indeed follow a belief - actually helping while making a profit. Something I thought we as a society had lost. They Carrot and Neil not only surprised me but showed that business and policy can be flexible and more importantly, in this case, helped the young driver here to continue drive. Robert, Kilmarnock”

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Posted 7 years ago

“Laura was very courteous and helpful. 100% satisfied with all aspect of our call. She helped me with insurance on my 1st car and was very professional.”

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Posted 7 years ago

“First year of driving in 2016 was brilliant, I loved that I was FREE and INDEPENDENT; oh no but wait, I had a 'big-brother' watching me.. I didn't mind I guess, I mean black box SHOULD make premiums go down.. instead, ended up getting a very negative score for the MORE TIMES I used my car, doesn't sound like Independence? Left after ONE Year, only thing good for them is the NCB. Second year another Insurance quoted me a LOT less with NO black box.. Lovely!! Carrot are not worth it. Find someone better.”

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Posted 7 years ago

“Great price, helpful staff, very clear information in welcome pack regarding policy details! Love being able to look at how my driving has scored.”

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Posted 7 years ago

“App doesn’t calculate overall score for the policy year correctly. Have my insurance with carrot since June 2017. So it’s 22 weeks I am with them. I normally use my car 2/3 times weekly and do short trips. So my weekly trips would be averagely 8 maximum. I always get 10+ every week. So my smoothness always 10+, speed 10+ and usage 10+. I believe out of 22 weeks may be one or two weeks I had average weekly score was around 7 but other 20 weeks my score for the weekly was 10+ always. Now when I have checked my overall score for the policy year yesterday evening was 7.3 and today morning it suddenly drop down to 5.2 without any trips. When I called customer care they told me I have smoothness 5 once in August. My question is how doesn’t they actually calculate it and they had no clue answering it. I am really disappointed with them as they are intentionally dropping customers score down. So my calculation would : if I with them 22 weeks and make 8 trips average week ( 22*8=176 trips). So out of 176 trips just example my smoothness was 10 in 20 times and in two occasion may be 5 and 7. So total smoothness score would be 200+5+7= 212 Same with speed and usage which I think more than that. So 212+212+212= 636 my policy year score and divided it by number of trips, which is 22*8=176 Now total average score for the policy year would be (636/66 (22 weeks *3 category)= 9.6 But they’re showing it 5.2 worst company ever.”

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Posted 7 years ago

Hi Kazi, We would you like to discuss this further with you. Please can you send us an email to reviews@carrotinsurance.com. Thank you.

Posted 7 years ago

“CLUELESS COMPANY, DONT LET YOU SWITCH CARS TO INSURE, SO THEY WANT ME TO DRIVE UNINSURED BECAUSE THEY CANT SWITCH CARS? EVEN THO IM PAYING FOR THIS?”

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Posted 7 years ago

Hi Ryan, please can you send us an email containing your full name and address. We would like to discuss this further with you.

Posted 7 years ago

“Like alot of companies today they are modern take extortionists racketeers. Like Sky whom package the shows that you are like to want to watch in different packages (all done by careful analysis) resulting in having to buy more packages than you wish to get the three shows/channels you do wish to watch Carrot add to their profits by taking money for extra miles over what you conjectured at the beginning you would use. Now where this completely legal and any complaint to the ombudsman would probably go unheard. Is it fair?, something I'm afraid today that is minimised to sour grapes! When you go to the shop to buy milk and bread you do not expect to be forced to buy a 60" telly. However, to be told that should you wish to have broadband that you have accept the caveat of having the price hiked at any time or that you must take it for 24 months - we all accept it. Why? We would just go to another shop and buy the milk. Yet large companies buy up all the competition and we are forced to accept these ludicrous additions and should we decide that their service is poor and decide to go to another shop to buy BB.... We find that does not matter you must pay the months and still pay the new provider or go into black-marked debt. Our governments do not protect us and the large companies back each other down to their UNFAIR policies. Yet, for Carrot to milk a young person for another £200 notes for having the audacity to underestimate how many miles they may do over 12 months is unacceptable and worse for their share-holders, owners and policy-makers make exorbitant profits for themselves from this blatant disregard for their policy holders is a disgrace. Where I am also aware that there are more like them than we would all like does not make it right. And more importantly the more we all accept this their genocidal approach to our purses and wallets - it CAN ONLY GET WORS!”

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Posted 7 years ago

Hi Robert, we would like to discuss your issues further. Please can you send us an email containing your full name and address to reviews@carrotinsurance.com. Thank you.

Posted 7 years ago

“Only just started with carrot and so far they’ve been really helpful, score on my black box hasn’t been too good but still getting use to the useage section etc. But overall nice and friendly company :)”

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Posted 7 years ago

“So far it hasn't.. I've had nothing but hassle with the company deffonatley not worth it”

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Posted 7 years ago

Hi Ryan, we would like to see what we can do to help you. Please can you send us an email containing your Policy details reviews@carrotinsurance.com. Thank you.

Posted 7 years ago

“My son has just had his insurance cancelled with this company for absolute nothing, DO NOT USE this company pay a bit extra go elsewhere. He has been constantly underscored even when he wasn't in the car , and when they can actually be bothered to ansewerd the phone he has been told to get the police , because someone has stolen his car MY boy is so upset he scraped & saved to get this car & the insurance , I'm just so sad he picked this company , but this is a con & you will be taken to task I'm complaining to the insurance omnibus as I write this this company will not get away with this much longer , please don't use carrot”

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Posted 7 years ago

“Im not sure they even deserve 1 star !!! absolutely shocking, we have been completely mis-sold this insurance. We did research before taking out insurance as was vaguely aware that some black box insurance companies enforce curfews or premiums can increase with bad driving we opted to go for Carnot as their policy advised they only reward good drivers there was no mention that they could cancel the policy... having read a lot of reviews on the internet this is not a 1 off!! they also sent my 17 year old son a loan agreement to sign....”

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Posted 7 years ago

Hi Sarah, Were very sorry to hear this. We would like to discuss this further with you. Please can you send an email to reviews@carrotinsurance.com. Thank you.

Posted 7 years ago

“Carrot insurance is reasonably cheap for a first time driver, No and the black box which is supplied is very fair, not only can you track how good your driving is but you can also gain rewards and money back for good driving, overall it's excellent”

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Posted 7 years ago

“They're a good price and the fact the have no curfew is good as I work until midnight. However, the black box is very senstitive considering that braking is not always your fault if people pull out upfront of you during busy periods.”

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Posted 7 years ago

“Good value, excellent communication”

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Posted 7 years ago

“A*******************”

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Posted 7 years ago

“It was cheaper then anywhere else”

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Posted 7 years ago

“Overall service is good, get questions answered very easily. However the calculation and rules to determine the score on the IBOX seems completely random and backwards”

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Posted 7 years ago

“They are very competitive with their prices, black box was fitted efficiently and quickly, app is great to keep a check on your driving and rewards”

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Posted 7 years ago

“Worst insurance ever. Terrable customer service, can never get through to them when I do a complete waste of my time and money!”

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Posted 7 years ago

Were very sorry to hear you feel this way Sabah. Please can you send us an email to reviews@carrotinsurance.com and we can discuss this further with you.

Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews