Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Make everything easy and are understanding that I’m a young driver!”

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Posted 7 years ago

“They are the best insurance component I been with.they give you a very good price and fab help on the phone.”

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Posted 7 years ago

“Great service. Good communication. Value for money.”

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Posted 7 years ago

“Good price, poor customer service.”

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Posted 7 years ago

“Very good and easy to sort things out”

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Posted 7 years ago

“Excellent insurance company. Easy to contact and easy to call and get you going with the black box. Think it's a brilliant idea with the app as my dad has it set up on his phone and can keep an eye on how I'm driving. Encourages me to drive better each time to try get 10 10 10.”

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Posted 7 years ago

“Seem great and keep me up to date with everything I need to know”

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Posted 7 years ago

“Easy and straight forward no massive issues, just get on and enjoy the road”

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Posted 7 years ago

“Great price and customer service team”

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Posted 7 years ago

“Easy to start up, and customer service was very helpful! I am a new driver, so this has been excellent.”

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Posted 7 years ago

“WARNING DO NOT SCROLL PAST : Do not insure with this company. From my 1 years experience of insuring through this company I have had only negatives to say about them. It seems like it's run in a shed by secondary school kids. As a young driver myself I found that this was the cheapest insurance but honestly if I had known how bad these people manage a business I would have gone through another insurer. They told me that if I have any sort of sticker in my car whether its inside or outside of the car then they cannot insure me as it classes as a modification! This means that if you have an accident and they inspect your vehicle and find a sticker then they may not pay out! They are rediculous! I had a claim 7 months ago and they still have not got back to me. They are useless! Also If you decide to call them for whatever reason you best put the kettle on or even go to the cinema because that's how long it takes for them to finally answer the phone after being held in a quee for 45 minutes EVERY TIME AS WELL! I have countless stories about this company and only bad things to say about them from my experience. I promise you that you will regret insuring your car through these idiots.”

Helpful Report

Posted 7 years ago

Hi Elliott, please can you send us an email to reviews@carrotinsurance.com and we can discuss your issues further. Thank you.

Posted 7 years ago

“You are a fool to insure with this company! WARNING!”

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Posted 7 years ago

Please can you send us an email to reviews@carrotinsurance.com so we can discuss any issues you have. Thank you.

Posted 7 years ago

“DO NOT GO WITH THIS COMPANY! They are rude. Unhelpful. Will try and cancel with you because you done excessive speeding but that’s not the case. This isn’t the easiest insurance company I have been with.. glad I cancelled with them.”

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Posted 7 years ago

“Terrible customer service, threatens customers rather than advising them, only a fool would insure their car through the excuse of a insurance company 'carrot insurance'.”

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Posted 7 years ago

“Hello I have been trying to get a fee to see how much it will cost me to cancel my car insurance for over 3 weeks now!!!!! I have phoned and spoken to PHIL who also spoke with my Dad and promised a call in a couple of days (this was 11/9 !!!!!) I have web chatted with you and asked for a call from PHIL which never came!! I called today 2/10 and spoke with GARY who must be the same department as PHIL as the same number and he told me he could not help and put me through to Cancellations of which I was on hold for over 30 minutes! I am now trying to call again but I have been on hold with no answer for 17 minutes now!!!!! I just want an answer to a simple question! My dad is about to contact the Insurance Ombudsman because this is disgraceful!”

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Posted 7 years ago

We are appalled to hear this and we would like to help. Please can you send us an email containing your Policy details to reviews@carrotinsurance.com. Thank you.

Posted 7 years ago

“Used a random premium fig for my next quote rather than using the last years premium paid. Said they made a mistake but will not change my quote. It went up by £150 per month. I wouldn’t recommend it.”

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Posted 7 years ago

“As a first insurance company for me it was a very pleasant experience, no issues when I wanted to switch cars and customer service has always been fantastic. A special thank you to Laura Hodkinson for helping me on Monday 15th of September 2017 with my insurance!”

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Posted 7 years ago

“Had a policy with Carrot for a year and I cannot fault them, answering the phone takes a while but other then that there brilliant!”

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Posted 7 years ago

“Everything how can you cancel a policy because of no activity in the black box when the car had been in a garage for three weeks.no understanding or compassion for young drivers.so upsetting and stressful.”

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Posted 7 years ago

“very bad service. Been a customer for 2 years and they have also used wrong data to get my new quotes.”

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Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews