Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

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Posted 7 years ago

“Easy to understand and use. Love the rewards!”

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Posted 7 years ago

“Soild good trustworthy insurance company”

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Posted 7 years ago

“Not so cheap (2.7 grand) but as a first time driver in a 1.4l with alloys, 3 doors etc that’s not so unexpected... black box has definitely curbed some bad habits. Docs team very useful in telling how to go about getting each document so very good service so far”

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Posted 7 years ago

“Cheapest quote and blank box makes me review my driving which is good”

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Posted 7 years ago

“Great customer service skills. Always happy to help.”

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Posted 7 years ago

“I can use my car, but the limited miles and recording all my journeys is not something exciting”

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Posted 7 years ago

“Quick to get through to”

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Posted 7 years ago

“Helpful staff , gave me full breakdown of everything required for my sons insurance”

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Posted 7 years ago

“I like carrot because they offered me a good quote and they reward you for good driving.”

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Posted 7 years ago

“I like Carrot because of its monitoring system and the fact that you can earn points to spend on vouchers.”

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Posted 7 years ago

“We was quoted £1638 online through confused.com and when we went to go ahead with the quote it went up to £2169 which in my eyes is false advertising”

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Posted 7 years ago

“Carrot’s communication has been great from the start. Had a few teething problems, but in the end every was sorted! Thank you :)”

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Posted 7 years ago

“Recently had to make a claim due to no fault of my own, some crashed into my car while i was sleep in bed. they didn't have a clue was receiving phone calls every 10 mins saying something different every time very stressful”

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Posted 7 years ago

Hi, were sorry to hear this. Please can you send us an email explaining your issues in full and we can see what we can do to help. Thank you.

Posted 7 years ago

“Amazing communication skills, everything was explained in detail with a friendly manner. Always went out of their way to make sure I was happy with the services”

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Posted 7 years ago

“After poor service and lack of speed when dealing with a claim, and also after having a warning for going above the speed limit (which was clearly our fault) the service in which we had when we called to cancel the policy was absolutely shocking. Phil of the cancellation department was very rude from the outset of the conversation and quite arrogant about it at the same time. Just based on that alone I will not recommend this company to anyone...Admiral Insurance is much better. Poor service is just poor service!”

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Posted 7 years ago

Good afternoon, we are very sorry to this. Please can you send us an email to reviews@carrotinsurance.com and we can see what we can do to help. Thank you.

Posted 7 years ago

“My son has a policy with carrot and has been insured with this company since January. He has had one warning in regards to his driving but on average has been a good driver he last week received an email to say that his policy is now being cancelled as he was driving 30 in a 20 zone the week previous. We have since been to look at the road in question and there Is 1 small sign half down the road and 2 others on the road so other than a very small sign on a lamp post how would he have known if other cars covered the signs on the road. The highway code book tells all drivers if you are on a road that has lamp posts you are to assume that the road is a 30 mile an hour road. My argument is that the smallest of signs halfway down a road doesn't warrant full disclosure as they can not tell you where in the road you were driving at speed then how can he be penalised for it. When this is a genuine mistake. This now has caused him much distress and upset at the fact that he may now not get another policy to cover him how do kids have a chance of being able to afford to get cover with things like this when overall his score is always 8.5 and above.”

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Posted 7 years ago

“My Son is insured with Carrot, he always leaves his car at home when going out socially and people have commented on how sensible his driving is, he knows he needs his car for work so is extra careful. As he does not use email we used mine, his fathers when we took the policy out, just recently i received an email saying he had a poor score, before i could advise him i was taken seriously ill and taken to hospital, having now recovered to a degree, i am back at the PC, i have just had another email to say that Carrot are cancelling his insurance for speeding, 32 in a 20. Wrong i know but how harsh, especially knowing that now as a teenager with a policy that has been cancelled by his insurerd, no other company will insure him, end of apprenticeship and a life young mans life ruined. Why are companies allowed to get away with this.”

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Posted 7 years ago

“I constantly get bad scores and my driving isnt bad... I sent my documentation over 4 times and still get given a cancellation letter Says no curfew and they said on the phone between 11pm-5Am so when I work twilight shifts I get marked down There mph on roads are back dated got a speeding warning for doing 40 in 30 when road is in fact a 40... Staff take ages to pick up the phone. They charge you loads to pay for more miles. Feel like a right mug... If I had the money to change I would!!!!!!”

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Posted 7 years ago

Hi, I do apologise you feel this way regarding this although if you can send us an email to reviews@carrotinsurance.com we can have a look into this for you and see if we can help. Thank you.

Posted 7 years ago

“I was speaking to Laura over the phone and not only she managed to help me resolve my issue, she also managed to do something extra as she applied a discount onto my insurance from the previous year which saves me over 200 pounds in total in my current insurance policy which is really nice. On top of that it was a pleasure to speak to her and i am satisfied with how the call went.”

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Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews