Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy”

Helpful Report

Posted 7 years ago

“Would never use this company again.Box records inaccurate journeys had 3 fitted this year so far,now having problems with inaccurate data from them,purchased 250 miles got an email from them threatening to cancel insurance as was over milage,turns out it hadn't been put on system,used 44 miles checked app got a reading of-294 rang them up and was told the app had taken the 44 miles off as well as the 250 just purchased and it would be sorted.Now app is telling me I have miles then it's in minus,also purchased 250 miles when I got to 12000,again milage in minuses now being told I've gone over my milage by 312 but nowhere does it say this,where's my 250 miles gone I purchased,they said the app and their website had been giving me incorrect information due to yet another error in their systems,they say they will give me 1200 miles free but are taking out the 312 miles that I have no proof I have done and if I have gone over it is only because of the errors in their systems but it still doesn't change the fact that I bought 250 miles and they have just disappeared,worst insurance company ever,do not use them,worst experience ever.”

Helpful Report

Posted 7 years ago

“DO NOT GO WITH THIS COMPANY. had an email saying i was speeding excessively and that my policy was being cancelled in 7 days, had no warning email or anything. WORST insurance company.”

Helpful Report

Posted 7 years ago

Hi, were very sorry to hear you are unhappy. Please can you send us an email containing your Policy details to reviews@carrotinsurance.com.

Posted 7 years ago

“Don't go no where near Corrot Insurance, i paid deposit of £150.00 21 days ago, they cancelled my policy without informing me because i did not get my box installed within time, they come to my house without notification while i was at work and, then a called to rearrange they could not fit me in which meant my policy cancelled. the next day i called again for a new policy, again paying £150.00 the day after i arranged for my box to be fitted at work, they came to fit my box within 2 minutes he left saying this could not be done, i called carrot and because of my standard tinted widows, and a sticker at the back end of my car which is the size of a 2p, what they called modified, they cancelled my policy, refunding me £30.00. so all in all they cost me £270.00 for around 22 days insurance. DO NOT GO WITH CARROT THEY WILL FIND A WAY TO TAKE AS MUCH MONEY OF YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i am now going to citizens advise”

Helpful Report

Posted 7 years ago

“Easy, informative and friendly”

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Posted 7 years ago

“The service and how quickly I could set my car insurance up and get on the road, also watching the updates from the app and keeping an eye on my driving.”

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Posted 7 years ago

“I was very happy with the help I got from carrot insurance.”

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Posted 7 years ago

“Reasonabld price, and the guy who fitted my blackbox was really helpful and friendly. Been good as gold as long as i've been with them.”

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Posted 7 years ago

“Had a few problems but easily resolved, customer service is good over the phones and they always try to sort out the problem quickly. Still not received my carrot rewards card however.”

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Posted 7 years ago

“Had a great conversation with the friendly person.”

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Posted 7 years ago

“Having read through the reviews I was a bit pessimistic about using Carrot. However, my experience with them has been first class and a very special mention to Laura Hodkinson who helped me all the way with my questions and concerns. I would recommend Carrot to any new driver.”

Helpful Report

Posted 7 years ago

Hi Scott, please can email a screenshot of this review to reviews@carrotinsurance.com and include your Policy details in the email. Thank you.

Posted 7 years ago

“Appart from the fact that the BlackBox policy is not very strict, Carrot are absolutely wack! They have no consideration for dealing with the younger generation, they steal money off kids for non given services & don't make it clear before you buy the policy that Carrot are actually a brooker. This longs out everything you need an insurance company to deal with such as breakdown, claims, etc. I would never suggest Carrot.”

Helpful Report

Posted 7 years ago

“I would definitely recommend using carrot insurance. After passing my test I took out my first insurance policy with the company and the staff were amazing helpful. Also the rewards were definitely worth having, making driving more rewardable.”

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Posted 7 years ago

“Reasonable price”

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Posted 7 years ago

“Very easy to use. The app is great for seeing how well you're doing with your driving.”

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Posted 7 years ago

“Brilliant Blackbox insurance, good staff and engineers”

Helpful Report

Posted 7 years ago

“It took three days to insure my car. I already had car insurance on a car and needed it to be transferred onto a new car. For some reason, it took three days. I had to call endless amounts of times, being put on hold continually, and also being cut off. I was put to and from various staff, no one seemed to know what was going on. On the first day I tried to sort insurance I was stuck in the middle of no where with a car I was unable to drive, and at the end of the day had to be picked up. I was told someone would call back but they didn't. The whole experience was a disaster. My phone bill will be very expensive so I'm hoping a voucher may cover my time, phone bill, loss of work and stress. I even had to resort to Twitter to contact yourselves.”

Helpful Report

Posted 7 years ago

“Unfortunately my car has died and been scrapped before my policy was due to run out I called and spoke to a lovely assistant Heather and she was so helpful really put my mind at ease and helped with cancellation would highly recommend carrot insurance they have been exceptional delivering first class service sad to be leaving this insurer xReb”

Helpful Report

Posted 7 years ago

“Realistic prices and motivation to be a good driver.”

Helpful Report

Posted 7 years ago

“The worst insurance company I have ever come across. (ive worked with a fair few in the job i do) Only interested in making as much money out of you as possible. basically accuses your of allsorts (tampering with the blackbox) when in fact it was inactive because the car hadn't been moved in a while! Treatening to cancel as were coming to the end of the miles, needed t purchase more but the cost of this was ridiculous. Cancelling for speeding and the only evidence is a picture of a close up of seeding sign on a lamppost (which could be any sign, anywhere in the country). Encourage you to ring and resolve, when you eventually get through (after hours of trying) hit an instant brick wall. Gave up and cancelled the policy as It is an absolute shambles. (the blackbox doesn't even records all the journeys made so is clearly not as accurate as they state). The cancellation costs are a joke aswell. Save yourselves some money and go with a reputable high street insurance company who will not threaten to cancel your insurance every 5 minutes. (Coop offer a young drivers blackbox, they are cheaper than Carrot, don't cancel the insurance for ''speeding'' and you can drive unlimited miles, and are a hell of a lot easier to get hold off. Would give no stars if possible”

Helpful Report

Posted 7 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews