Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a good insurance company but very expensive Had a very rude memeber of staff talk to me when I wanted to cancel so I left it there rang up and was answered but a very nice person that sorted stuff out for me with no problems thankyou dan from cancellations”

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Posted 7 years ago

“I wanted to cancel my car insurance and my call was handled by Heather Griffiths, she was very helpful, kind and polite. She took me through a straightforward process and took interest in myself which I really appreciate, it wasn't just another phone call, so really pleased overall with the service I was provided, there should be more people like Heather when it comes to calling big companies!”

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Posted 7 years ago

“""Great service, easy to use app and the fact you get rewarded for driving well is brilliant! My first year driving and I though carrot was great. Spoke to Phil who helped me with my queries and who provided me with some excellent results. Thank you :)”

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Posted 7 years ago

“If I could leave zero rating I would. Absolutely shocking company. It's impossible to get a good driving score. I've even driven my sons car to try to improver the score. Nothing works it won't allow you to get 10 scores. Then if you do you can guarantee your next journey will be rated badly. Tracks journeys that haven't even been done ! Find a better company.”

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Posted 7 years ago

Good Morning, were sorry to hear you feel this way. Please can you send us an email to reviews@carrotinsurance.com, please can you disclose your issues in full and include your Policy details. Thank you.

Posted 7 years ago

“The most horrific insurance I have ever used! The Bluetooth device and app is the most shambolic thing I have ever come across. After sending multiple emails and having various phone calls with carrot insurance the app is still monitoring journeys I have never done. Monitoring me driving early hours of the morning and while I'm at work. Monitoring more miles for a journey that takes maybe a 10th of the mileage it is claiming. No one has sorted anything, no one has offered me anything. I guarantee this problem will be reoccurring for the next year now. Why have these devices not been checked and tested before using them with customers. Hopefully I will find another insurance to go with soon and give this one the elbow. After seeing other people's reviews, everyone is having the same issue. STAY AWAY from this pathetic excuse of a company.”

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Posted 7 years ago

“LOOKS LIKE IVE BEEN CAUGHT UP IN CARROTS SCAM. insurance has been cancelled due to speeding so close to my renewal date, and reading the reviews people are having similar issues. Called up carrot and I recieved no help what so ever customer service was extremely poor. I remember the particular journey they calmed I was spending and I know for certain I was following the road limits. This is just absolutely ridiculous !! Stay away guys”

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Posted 8 years ago

“A company that listened This wasn't my insurance it was my sons, after a situation regarding his no claims bonus i can honestly say their online customer service was brilliant. Companies dealing with 17-25 year olds have to have strict protocols and i appreciate that, i am so grateful on this occasion that a positive outcome was achieved. Thank you Carrot for allowing me to put across the situation from a parents perspective !”

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Posted 8 years ago

“Load of rubbish, nighmare customer service and impractical "box" this insurer provides which is a nuicanse to turn on everytime you drive. They cancel the policy if you fail to turn it on so overall I strongly recommend to avoid these folks.”

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Posted 8 years ago

Hi, were very sorry to hear you feel this way. Please can you send us an email disclosing your issue's in full to reviews@carrotinsurance.com. Thank you.

Posted 8 years ago

“Great service, very responsive if I ever needed help. The app was so easy to use and I managed to earn myself some rewards for holiday clothes. 10/10 would recommend every time :D”

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Posted 8 years ago

Hi Robyn, thank you so much for the positive review. We appreciate it! :)

Posted 8 years ago

“They are helpful and gave me good warning in sending some documents via email (I was on holiday at this point so I was worried but I had plenty of time), everything is clear when insuring and once done so.”

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Posted 8 years ago

“What a load of rubbish, please tell me how many times is acceptable for me to be sending the same documents over and over again(SO FAR 12 TOMES IN 3 WEEKS). In all my driving years (23) I have never come across an insurance company so shambolic and incompetent at doing simple tasks”

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Posted 8 years ago

Good afternoon, we are very sorry you feel this way. Please can you send us an email disclosing your issues in full to reviews@carrotinsurance.com and we can discuss your issues further. Thank you.

Posted 8 years ago

“Buy your first car, daunting! Insure it with carrot, simple! They do what they say, it's intuitive, competitive and rewarding at the same time. No clauses, gotchas or cons, very transparent and an interactive purchasing experience online.”

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Posted 8 years ago

Thank you so much for your nice comments Matthew. We appreciate it.

Posted 8 years ago

“Very reliable service at an affordable price for new drivers!”

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Posted 8 years ago

Thank you for the positive review, we appreciate it! :)

Posted 8 years ago

“Great service and fantastic price for new drivers”

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Posted 8 years ago

Thank you for the positive review, we appreciate it.

Posted 8 years ago

“Best price for new driver insurance, fantastic customer service only fault is I never received a welcome pack email”

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Posted 8 years ago

Thank you so much for your positive review. If you send an email with your Policy details to chat@carrotinsurance.com we can get your Welcome Pack emailed to you. Or alternatively get in touch on our Social Media pages or Live chat https://secure.livechatinc.com/licence/8624834/open_chat.cgi?groups=0

Posted 8 years ago

“Very efficient. New drivers should not be scored on the smoothness of their drive. I am becoming familiar with a new car and I am still not very smooth with the clutch pedal.”

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Posted 8 years ago

Thank you for your positive review Jonathan. We will be more than happy to discuss the Smoothness element of the Driving Score, please get in touch with us on our Live Chat tool https://secure.livechatinc.com/licence/8624834/open_chat.cgi?groups=0

Posted 8 years ago

“They haven't - yet. Where are my documents?”

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Posted 8 years ago

Please get in touch with us on our Live Chat tool and we can look into this for you. https://secure.livechatinc.com/licence/8624834/open_chat.cgi?groups=0

Posted 8 years ago

“Excellent vaule for money with added bonus”

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Posted 8 years ago

Thank you for your positive review. We appreciate it!

Posted 8 years ago

“Quick replies over twitter and any problems were quickly resolved”

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Posted 8 years ago

Hi Josh, were pleased you are happy with the service provided. Thank you for your positive review.

Posted 8 years ago

“It was quick and easy to apply and insure my vehicle. Very good service, no hassle and all at a good price.”

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Posted 8 years ago

Thank you for your positive review and kind comments.

Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews