Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“avoid scam! cancelled my insurance one week before the contract ends!!! ruined my insruance”

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Posted 8 years ago

We are very sorry to hear this. Please can you send us a private reply and we can discuss your issues further. Thank you.

Posted 8 years ago

“Lovely stuff way better than my previous insurance quotes”

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Posted 8 years ago

Thank so much for the positive feedback! We appreciate it!

Posted 8 years ago

Thank you so much for your positive feedback. We appreciate it.

Posted 8 years ago

“Great insurance makes me work toward great rewards”

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Posted 8 years ago

Thank you so much for your positive feedback. We appreciate it.

Posted 8 years ago

“Very quick getting quotes sorted. Only problem that I have is that to get through to customer services you'll be on hold for 45mins each time.”

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Posted 8 years ago

Thank you so much for your positive feedback. We appreciate it.

Posted 8 years ago

“Don't get me wrong there is a possibility for getting good rewards for keeping a good driving score if your box actually manages to work. Which fair enough isn't actually carrots fault everyone knows how technology can be. When you phone Carrot you are left On hold for ages and never get a call back from the team. However everyone I have spoken to has been helpful and informative. Insurance is expensive for young new drivers so being able to earn money is good. They advertise the fact that you don't have a curfew but in fact if you drive after a certain time it gives you an even worse score!”

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Posted 8 years ago

“Very good customer service and support. Great app to see what your driving scores are.”

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Posted 8 years ago

“Best price for a new driver I've found, as a user of the telematics box scheme I've been impressed with my results and it's made me a much better driver as a result. Highly recommended.”

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Posted 8 years ago

“Good price, and the app is very useful for keeping track of my driving. The only issue I'm having is that my black box is not recording all my journeys, and the ones it does it isn't recording the right times. I've called customer services so hopefully it'll be resolved.”

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Posted 8 years ago

“Everyone else's reviews sum up my experience. I hate it”

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Posted 8 years ago

“Always a pleasure to talk to the support team, always help me with any issues I have. Confident, Knowledgeable staff & well spoken. Cheap insurance as a new driver. Would seriously recommend carrot for new drivers.”

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Posted 8 years ago

“AVOID AVOID AVOID IF YOUNG DRIVER!!!!!!!! After getting my first car and accepting the fact that a black box was going to be the best route for me and saving money I decided to insure with carrot. After about 3 months of driving I received a warning notifying me about my speeding and stating that one more offence I would have my policy cancelled. From then on I avoided speeding as it was clear that the black box was incredibly sensitive and the insurance company was strict. It soon became apparent after 9 months of driving that this company came to show there true colours. I received an email roughly 2 weeks after another speeding offence, I was un aware of a 20 zone so carried on at 30mph. This was enough for carrot to cancel my insurance policy. Being 19 and like most other young people/students insurance is expensive enough. Now after cancelling my insurance due to a minor mistake my insurance quotes come it at £3,500 grand a year. This is a hideous amount for someone my age to pay for a clear mistake. I do not drive badly at all. Trying to get hold of carrot is a nightmare and you are placed on hold for hours. They cap your mileage based on your estimate per annum and charge extortionate prices for extended your mileage allowance. On top of this, for cancelling my insurance carrot sent an email demanding £50 on top of the now £3,500 minimum raised premiums. They offered a monthly installment for 3 months though so its fine. If I can offer any advice it would be to AVOID CARROT LIKE THE PLAGUE. They seem have infinite small print and hidden costs for issues nearly everyone experiences and have an overly strict policy that will cause endless hassle for young drivers leaving you unable to drive unless you have a wage slip equivalent to that of a stable 40 year old. Definitely not for young drivers.Pay the extra grand or so for insurance without the black box from the start and save yourself the hassle of costs down the line and the hassle me, and what seems like half their customers have experienced. (read other reviews and look how many have had the same problem).”

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Posted 8 years ago

“I really like Carrot insurance as it offers young driver's with not much money a chance to get on the road quickly. I chose Carrot as they were the cheapest for me at the time and helped me get on the road quickly. The only bad things I have to saw is was there phone line support leaves you on a hold for far too long no matter what time of day, also I have had Journey's appear on my box which wasn't made Luckily the scores have not been bad on these journeys through. My main issue is that I received my first and last official speed warning yesterday, this was a journey on the 8th. So it has taken them 18 days to notify me of this, which in the mean time I was driving around thinking that I was not on a warning. I understand that I should always drive carefully and stick to the speed limit, but sometimes if you are in a rush this is hard to do, especially when you believe that they have not picked up on it. My insurance policy is most likely going to be canceled now, which I am really gutted about because of the main part I am a sensible driver which my journeys reflect. This means that for me to get insurance again (comprehensive) I am going to be paying well over £3500 out of the £8000 I earn a year. This is simply not possible for me to do, driving is a huge part of my life now and will struggle to hold out my job without a car. I understand that this is no fault other than my own, but their delay to inform me of my first warning was very misleading. It would be really great if Carrot could be kind enough, and redeem themselves and give me one final warning and let me prove that I can drive sensibly no matter what situation, but from the reviews I have read it does not look like I would be given that chance. Overall though, Carrot has not been too bad and I have found they have been really helpful for the most part. I would recommend them, but I would not recommend making the mistake I made and not driving sensible on every journey. I have learned my lesson the very hard and expensive way, and am most likely not going to have enough to afford insurance for another couple of years now.”

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Posted 8 years ago

“couldnt insure my new car”

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Posted 8 years ago

“Do not recommend at all my sons insurance with these is been cancelled in the next 7 days due to him doing 31 mph in a 20 mph area which he adamant he never but his app only shows his driving the past few days so he cant prove it, he apparently had been told by text which he never received. Seems like a lot have had theirs cancelled for the same reason bit of a coincidence everyone has been doing 31 in a 20 and dont get no letter or anything absolute disgrace wish i had read the reviews of this company beforehand”

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Posted 8 years ago

“Just been told my son was speeding and as we have notified you before will now be cancelling your policy.This is the first we have heard about so called speeding and have only heard from Carrot about upping our miles quota.Whats going on I have a feeling they don't want to hand out any discounts due at the end of the year.”

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Posted 8 years ago

“could never get in touch with them they always had you on hold for at least 40 mins wouldn't go with them again!!”

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Posted 8 years ago

“From the get go I had nothing but problems with Carrot. When filing my policy I had accidently put a typo in the date I obtained my driving licence, i.e. something along the lines of 5/6/16 rather than 4/6/16 and as a result of this carrot made me pay an additional charge monthly with my premium. Whenever I wanted to speak to carrot customer services which over my year policy was perhaps 5/6 times I would spend between 30-40 minutes on hold and in some cases an additional 25 minutes on hold after being put through to another sector of carrot. I also had an accident with a claim and I gave sufficient evidence to show that I was not at fault with this claim. However Carrot showed little interest in fighting my side, even though this is what I paid and extortionate monthly rate for them to do. This claim has been directed at me for the fault, however 10 months later I am still waiting to receive the details of this claim. This has hindered my next 12 months policy when applying for insurance elsewhere. I have very little to thank Carrot for and would not suggest starting a policy with Carrot Insurance. I would suggest spending a little more each month or year to insure with another Company.”

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Posted 8 years ago

“Very hit and miss, been with carrot for 9 months and had a average score of 5.05 from -10 to 10. Due to my car being problematic I decided to sell and upgrade to a slightly more powerful 1.4 ltr golf. All well and good paid for transferring to the new car and hit with the remove the mods before the box is installed or get cancelled. Like what? Because my new car has tinted windows and bigger alloys I must remove them and send back to stock within 2 weeks? No, they know how I drive as the black box has recorded me for so long, but because the car looks different they decide to hit me with the take it off or your getting cancelled. No wonder young drivers can't get cheap insurance these days. Cheaper isn't always better”

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Posted 8 years ago

“Terrible service, would stay well away!! Black box has to be inaccurate, records routes I didn't travel and now a speed I never travelled at they are cancelling my policy!! Had a minor bump with a taxi driver recently and can't help thinking this is why my policy is being cancelled. Companies who don't value customers won't be around for long”

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Posted 8 years ago

“Rubbish, told my son they had sent a "communication" about his driving and now cancelled his policy, less than one month short of his full year. He never received any communication and a few weeks earlier had spoken to an advisor to add more miles which was agreed as "everything was fine" he will now lose his job because his premiums to reinsure elsewhere run to thousands, and this is unfair as he was never told of a problem”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews