Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please please go to another company! I chose this company as a first time driver as it was my cheapest quote but I would rather be paying double what I am paying now, The service is appalling - I am under threat from having my policy cancelled as you need a black box fitted within 14 days and its been 21 - I have called 6 times, during those 14 days to make an appointment and have this sorted and have had 2 no shows and a cancellation and when i tried to complain I was refused the right - I have tried cancelling the policy before it is cancelled without my consent - please avoid this company its a waste of time and money”

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Posted 8 years ago

“I've seen loads of reviews saying how bad Carrot is, I don't understand why though? Customer service is good, I called twice about different things and both people I spoke to sounded friendly. I'll admit that the black box can be quite inaccurate at times and count journeys you didn't do, but to be honest I don't really care about that, I still get money back which is better than nothing and I also get insured to drive so it really doesn't matter. Thanks Carrot”

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Posted 8 years ago

“Avoid this company. Black box is not accurate at all, showing journeys i never did, giving me bad score even tho i did not go over the speed, and then cancelling your policy because of ''speeding'' . Also making a change to the policy is a nightmare. They are really good at taking money from you but when it comes to get a refund it takes months. DO NOT USE !!!!”

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Posted 8 years ago

“Avoid at all costs, not clear that you have to have a smart phone to have this insurance so when tried to cancel got hit with loads of hidden charges so almost cost £150 for 2 days of cover, these are crooks and they play with loopholes in the law to avoid refunds in the cooling off period.”

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Posted 8 years ago

“Rewards for safe driving. Easy to follow points system. Great customer service.”

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Posted 8 years ago

“Acted appallingly with my daughters insurance. When she sold the car and tried to cancel her insurance they carried on for two months with the direct debit and then threatened her with legal action. Cost over £250 to stop them taking her to court.”

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Posted 8 years ago

“My car was in the garage getting repaired when my insirance had to be renewed. I paid £160 deposit to start my insurance on Wednesday but I wouldn't be picking my car up till the following Saturday. It ended up that my car had developed another fault so I was unable to pick it up. Ispoke to carrot and said I would have to suspend the insurance until I got my car back as I could not fill in the details for the app. They cancelled it and would only be refunded £37 out of the £160. I am now without a car until it gets sorted and £130 down. Thanks very much for your understanding and help Carrot will let everyone know how bad you are.Baz”

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Posted 8 years ago

“I had a bad experience with this car insurance as i was made to get the black box app and it was awful I don't understand how this app can rate your driving. I was disppointed with how it rated me On regular basis, it also scored you badly if you went further than 40 miles and you would get a red score if you didn't drive your car that week which is ridiculous. I would never use the black box app again.”

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Posted 8 years ago

“Took out insurance with these back in February under the impression there were no curfews (as clearly stated in a video on their site), however once I received all documents via email, I discovered that there were in fact curfews and that if you break any of these, your driving score is affected! Also, the blackbox installed appears to not be accurate: when I drive very smoothly, go slowly over speed bumps etc, I often get a slightly lower score for 'Smoothness' but when I don't drive smoothly, go over speed bumps faster etc I get a 10. Another problem with the box is how it marks my speed - I almost always do identical journeys at identical times at identical speeds, sometimes I get a 10 for speed, and then other times I get a minus for speed, despite me driving at the same speed on the same road! Overall, you get what you pay for, so my advice: Don't take the cheapest insurance when comparing. I will not be insuring any car with these again.”

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Posted 8 years ago

“They cancelled my insurance bad service”

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Posted 8 years ago

“The cashback makes me very happy, but having the app does to as i find it very helpful from watching your score go up & down from day to day journeys be able to manage miles and to always know where your car is from `find my car` feature”

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Posted 8 years ago

Hi Josie, we appreciate your positive feedback. Thank you.

Posted 8 years ago

“DO NOT TAKE A POLICY OUT WITH THIS COMPANY. I called to cancel my policy which I was not happy with after a poor explanation of the Better Driver app and the fact I did not trust the company at all (with good reason it turns out) within the 14 day "free cancellation" as stated on my policy documents. Apparently the policy documents do not match what I have been told on the phone and although my documents clearly state that a full refund will be given within 14 days of taking out the policy, I was not given a refund. This is due to apparently my documents stating that the refund only applies to any extra products such as Legal Cover etc taken out woth Carrot, not the actual policy itself ... MY DOCUMENTS STATE THAT IT IS FOR THE POLICY IT HAS NO MENTION OF APPLYING ONLY TO EXTRA PRODUCTS. It is then that I look deeper into the policy and find a conflicting paragraph stating that I will receive a full refund, less any days I have been insured since the start date (fair enough) and a £30 admin fee will be deduced from the refund. SO WHY HAVE I BEEN CHARGED A £35 ADMIN FEE AND £75 POLICY CANCELLATION AS NOT STATED IN THE POLICY DOCUMENTS CLEARLY? Absolutely disgusting. I will not be recommending Carrot at all to anybody and wish I had researched the company better. I am in my 6th year of driving with 5 years no claims, and after being told I could not protect my NCD over the phone when taking out the policy, and reading on my policy documents that protecting NCD "is available for all covers but subject to qualifying conditions" I do wonder what on earth allows a person to have their NCD protected even after 6 years of driving! Again, something I was not told when taking out the policy that apparently do not qualify for protection - a load of rubbish as I can do this with many other companies perfectly fine. All in all, I am waiting for a phone call from a manager regarding a complaint about the policy documents wording as it is completely outrageous that a company can reword their policy to suit themselves, not give clear information when taking out a policy, and not giving any sort of explanation regarding a Better Driver app until the policy has been taken out and the information documents sent via email - by then, it is already too late and they have got you tied into a contract with them! Never ever again. Will not recommend. Pay that extra £100 or whatever and go with a company that is actually trustworthy and a big brand name. Terrible service.”

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Posted 8 years ago

Hi Victoria, please can you send us a private reply containing your policy details, We would like to discuss this further. with you. Thank you.

Posted 8 years ago

“I am really disappointed about this insurance company. They gift me red score, but the box counted 2x my journey. Its mean 2x 126mills. 5x I called always apologise from them but nothing changed. Still i have 126mils more. And 100% sure that on the system I have that I have been on red score. Witch is lie. I never been. Customer servise always told me that he will sold it out. Nothing happend. I emailed but without answer. Just really sad. Why they are lieing? Why is score worst after 10 pm?!”

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Posted 8 years ago

Hi, we would like to discuss this further with you. Please can you send us a private reply containing your policy details.

Posted 8 years ago

“DO NOT GO WITH CARROT. Rip off. Good luck if you need to change vehicle during the policy year because they wanted 500 pound from me JUST to change the vehicle then 350 pound a month!! That wasn't after both me and my boyfriend had called 5 TIMES!! and got cut off after being on hold over 30 minutes. Appalling customer service. ALSO BLACK BOX NO CURFEW IS A LOAD OF S**T, gives you minus scores if you go out after 10pm/before 7am, ridiculous don't advertise no curfew if you're going to score badly for it.”

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Posted 8 years ago

Hi Em, we would like to discuss this further with you. Please can you send us a private reply containing your policy details.

Posted 8 years ago

“Better Drive makes you a better, safe & responsible drive. One of the best application i ever come across. i start using the application 3 months ago and i found a significant changes in my driving pattern. i always drive with my wife and she found this amazing as BETTER DRIVE keeps me drive safe and responsible. checking my speed, usage and smoothness all the time feeling like a challenge to me to bring my score into green all the time. Recommending to people who want to control over speeding, better acceleration and braking. recommending it to my friends and family. Great customer support, its been 2nd time i call customer support and they are great assist to what queries or questions i have. Victoria Kelly was great help this time, she help me with my better drive query. 5 stars. Thanks”

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Posted 8 years ago

Hi Adnan, thank so much for your positive feedback! The agent who you spoke to will be notified.

Posted 8 years ago

“Great Application”

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Posted 8 years ago

“I messaged customer service about not renewing with them and they still carried on my insurance. Someone on there service team told me they sent an email to the renewal team about it but I still checked and nothing has been stop. I have to now phone them up and be kept on the phone for ages waiting to get in touch with someone as it's take ages for someone the answer”

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Posted 8 years ago

Hi, please can you send us a private reply. We would like to discuss this with you. Thank you.

Posted 8 years ago

“AVOID!!!! MAY BE THE CHEAPEST PROCED CAR INSURANCE YOU ARE OFFERED BUT IT IS NOT WORTH IT BELIEVE ME. I SKIDDED AND CRASHED MY CAR, ONLY DANAGING MY CAR. THERE WAS A MASSIVE CONCRETE BRICK ON THE SIDE OF YHE ROAD (ONE THATS DIVIDED INTO 4 TO GIVE YOU SOME SORT OF IDEA OF THE SIZE OF THE BRICK) MY CAR SKIDDED AND WENT OF THE SIDE OF THE ROAD BUMBPING INTO THOS BROCK WHICH RUINED THE FRONT OF MY CAR. I CALLED YO ASK WHAT MY ACCSESS WAS AND THEY ASKED WHY AND UNBEKNOWN TO ME THEY STORED THESE DOCUMENTS ON THERE SYSTEM AND LEFT A CLAIM OPEN INCASE ANYBODY WANTED TO CLAIM. MAYBE THE OWNER OF YHE STRANDED CONCRETE BRICK LEFT IN THE MIDDLE OF NOWERE MAYBE? FIRST TIME GOING OVER THE SPEED LIMIT THEY ARE CANCELLING MY POLICY. 4 MONTHS PRIOR TO WHAT SHOULD OF BEEN MY FIRST UEAR NO CLAIMS! I CAN NOW NOT GET INSURED AS I AM ONLY 20 AND HAVE TO DECLARE MY PREVIOUS POLICY BEING CANCELLED FOR SPEEDING & MY SKIDDING ACCIDENT SNEAKILY DOCUMENTED ON THEIR SYSTEM. STAY WELL AWAY!”

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Posted 8 years ago

Hello Megan, please can you send us a private reply with your policy details. We would like to discuss this further with you. Thank you.

Posted 8 years ago

“😡avoid avoid avoid 😡Terrible company poor customer service rude staff no customer service just after young drivers money!! After my son being insured with them I would never recommend this company to anyone Much better company's out there Who are genuinely helpful and want new drivers to be on the road unfortunately this company is t one of them Disappointed is an understatement”

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Posted 8 years ago

Good afternoon Lesley, please can you send us a private reply outlining all of the issues. We would like to discuss this further with you.

Posted 8 years ago

“Terrible company avoid!!”

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Posted 8 years ago

Hello, please can you send us a private reply explaining your issues in full. We would like to discuss this with you.

Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews