Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had no problems at all with my insurance the only thing I think they need to improve on is the app I can never log on and always have problems with it”

Helpful Report

Posted 6 years ago

“Really good price but need more ways to contact the company about information that cant be gather in the website or the app”

Helpful Report

Posted 6 years ago

“Rewarding customer is a really good way of making the road save, happy with the service and price also being able to us your mobile and connect to your bluetooth as a black box is amazing no time wasted”

Helpful Report

Posted 6 years ago

“best premium price i could find. pretty stress free and easy to get in touch with someone through live chat. black box performing pretty well so far. would recommend”

Helpful Report

Posted 6 years ago

“cheapest premium i could find. blackbox seems to act well as of writing. lots of information offered on driving dashboard”

Helpful Report

Posted 6 years ago

“Carrot insurance is generally good however what would make the experience even better for all customers I believe would be to have a dedicated phone line service option as it appears that Carrot Insurance is solely a web based company.”

Helpful Report

Posted 6 years ago

“Relatively affordable insurance, however I find my black box is very sensitive to speed bumps and my smoothness drops because of them.”

Helpful Report

Posted 6 years ago

“Relatively affordable price however my black box seams to be very sensitive, if I go a little too fast over a speed bump then I get a massive drop in smoothness.”

Helpful Report

Posted 6 years ago

“Cheap excess miles. Very good”

Helpful Report

Posted 6 years ago

“Very helpful company, however the app 'better driver' is very difficult to use but luckily was helped out on the live chat and resolved all my issues very quickly.”

Helpful Report

Posted 6 years ago

“Im very happy”

Helpful Report

Posted 6 years ago

“A very good price insurance policy, and the telephone service when initially purchasing was fantastic. There are only two reasons why I did not give this five star. The first one is the online chat, while I have always received the answers are required, makes it difficult to actually get to a person straight away. It is constantly attempting to put you through to the FAQs. While this is understandable sometimes there are queries that can only be answered by a person because they are very specific to my policy. The second reason is that I was assuming it was black box technology and they’re black box will be fitted as it was with my sister. However, instead it is set up on the Bluetooth of my car. As I don’t have Bluetooth in my car I needed to order a piece of equipment myself. This did arrive the next day I must say. The reason I don’t particularly like this is that it means I need to have my phone on And linked into carrot every time I get in my car. and linked into carrot every time I get in my car. And everyone who drives my car needs to do the same. I don’t like the idea of using up my data and also I’m concerned if I should run out of charge.”

Helpful Report

Posted 6 years ago

“Price was expected for a 22 year old who hasn't held a policy before. Whenever I have had questions the live chat team are very quick and helpful. Black box is great as you can earn points to spend on gift cards for the like of Amazon and also earns discount on your renewal. Viewing your driving scores is very easy and is all displayed in a very user friendly way.”

Helpful Report

Posted 6 years ago

“I wanted to get my insurance through a phone call and carrots customer service was absolutely spot on for getting my insurance sorted.”

Helpful Report

Posted 6 years ago

“Really Good company”

Helpful Report

Posted 6 years ago

“Was very easy to arrange as I had no problem with any of the process.”

Helpful Report

Posted 6 years ago

“Affordable insurance. Customer service has improved greatly since joining. Would recommend.”

Helpful Report

Posted 6 years ago

“Reasonable priced and a very helpful call centre and complaints service. Staff very helpful”

Helpful Report

Posted 6 years ago

“Customer Service Agent removed a transaction fee to keep my policy down.”

Helpful Report

Posted 6 years ago

“The live chat staff were rude but so far I’m finding the better driver app okay”

Helpful Report

Posted 6 years ago

Hi Josh. I'm really sorry you've not had a good experience with us so far. I'd like to look into this for you. Can you send me a your policy details and I'll look into this for you.

Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews