Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably priced, relatively helpful when call, few problems when first went with live chat but seems to be good now”

Helpful Report

Posted 6 years ago

“Very quick to process things through the online help chat.”

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Posted 6 years ago

“Helpful live chat, easy to contact when need help. All round a good company, can’t complain.”

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Posted 6 years ago

“Good service, but been with company now for 3 years and my third year was cheaper than my second? Didnt make sense to me considering I had no claims??”

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Posted 6 years ago

“I find that carrot always offers me the lowest price and are very quick in refunds.”

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Posted 6 years ago

“price high but cheapest on the market for myself easy to talk to though main problem can’t do it over the phone”

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Posted 6 years ago

“Very competitive, live chat very good, rewards good once understood, need more info re rewards before signing up though !”

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Posted 6 years ago

“Very competitive, easy to understand, live chat extremely good. Love the rewards once started!”

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Posted 6 years ago

“I’ve been trying to contact them as I’m changing my car and my new car hasn’t got Bluetooth and I use the app I’ve tried to call and do the live chat to see what Will happen and will I be able pay to have the wingman in my car”

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Posted 6 years ago

“Really easy to use the better driving app! A lot less stressful installing telematics onto my phone than other companies! Price was so much better than other insurance companies for my first car! Live chat is good once you pass the robot assistant!”

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Posted 6 years ago

“I’ve not been with the company long but so far I’ve no complaints, they can be a bit tricky to get in touch with over the phone or live chat, but whoever I spoke to was super friendly and got my problem resolved.”

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Posted 6 years ago

“Fantastic, speedy service. This insurance company is perfect for me and also really cheap! I’ve had no problem and the webchat is super easy to use! The team are a great help and always there to answer any questions you may have. Everything is controlled through the app which is also really easy to use and simplified to make everything a dab hand easier ! 10/10 I give carrot insurance top marks!”

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Posted 6 years ago

“Good customer service, the wingman never works properly it picks up when I’m in someone else’s car and tracks their driving!!!! So I’ve been marked lower when it isn’t even my car!! Not given treats every week even though I’m owed them. Sick of chasing it”

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Posted 6 years ago

“Great prices for new and young drivers, not so happy with the length of time to get through to speak to someone last year to renew but maybe its quicker now.”

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Posted 6 years ago

“Good insurance company would reccomend. Live chat is easy to use only fault you carnt phone them to speak about anything.”

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Posted 6 years ago

“Customer service is excellent, had some issues with the app but they were able to sort it quickly. Only negative is the app GPS isn't 100% accurate and eats battery life”

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Posted 6 years ago

“Had no problems, too insurance etc. Just find it a pain sometimes when I want to speak to someone over the phone but it is all online chats which can be annoying.”

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Posted 6 years ago

“yet to be able to fully comment as a new person”

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Posted 6 years ago

“- reasonable price compared to other blackbox/app insurers - more lenient with scores than other providers - poor customer service - app can be temperamental”

Helpful Report

Posted 6 years ago

“- generally cheaper than other black box/app insurers - more lenient with scores than other providers - poor customer service - app can be temperamental”

Helpful Report

Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews