Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality device, really appreciate the help”

Helpful Report

Posted 5 years ago

“It’s actually quite a good company, easy black box fitting as it is in your phone! Staff are very helpful, easy to figure out, only thing I don’t like is my app has been working for a couple of weeks, and the only way you can connect is through the live chat! However saying that the live chat is good as it narrows down your problems and connects you to the right person! It is very quick and easy and the staff member I spoke to was really easy going and helped me as much as he could! I actaully like the insurance company! Also after an accident they were very understanding and helped me so much to get what I deserved I would definitely give it 4/5 or 9/10 😊👍”

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Posted 5 years ago

“Very good customer on the online chat”

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Posted 5 years ago

“The service is easy and the customer service is quite good the only let down is that the black box looks at how bumpy a journey is and I know it would be bad if you go fast over a speed bump but the roads in my area are very holey and in bad condition which gives me a bad score on my dashboard”

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Posted 5 years ago

“The customer service is always amazingly helpful. They always try their best to help even if they’re options are limited. The only downside to the policy is the phone app not being completely functional at all times but it does the job”

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Posted 5 years ago

“Overall good experience, tho I think app is not great, how it records speed bumps as not smooth driving is getting to me. I go through 10-12 speed bumps on my way to work and that impacts my score”

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Posted 5 years ago

Thank you for the review Eddie. If you contact us on LiveChat we can look into this a bit more and see if we can help you improve your scores.

Posted 5 years ago

“Very good customer service, only a few problems with the app. Quickly rectified.”

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Posted 5 years ago

Hi Chelsea, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Great App & online live chat.”

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Posted 5 years ago

Great review, thanks

Posted 5 years ago

“great way to keep focused on driving safely and smoothly :)”

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Posted 5 years ago

Hi Amy, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Been with carrot for three years now, I do like the live chat as it is quick way of answering enquiries however sometimes the live chat disappears and you have to start with all the automated questions again which is frustrating. Sometimes wish the telephone calls would come back. The price is always good. Customer service is also very good.”

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Posted 5 years ago

Hi Loreta, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Easy to set up and good price”

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Posted 5 years ago

Thanks for the great review. We're glad you found it easy to set up.

Posted 5 years ago

“Easy to use driving app and very responsive live chat with solving problems. Only downside is the app connecting and disconnecting when the car is in use. Sometimes just won’t recognise it’s linked to the car and also then doesn’t click off when the car has been parked up for hours. E gifts are a really good reward too 👍🏻”

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Posted 5 years ago

“Really good price and the app is easy to use the only bad thing is have to wait ages on the online chat would be much easier sorting problems out by phone.”

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Posted 5 years ago

“The price is good compared to other companies.”

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Posted 5 years ago

“App is fine, does mark you down for ‘smoothness’ if you get stuck in traffic. Love the rewards, can’t complain at free e cards. Had to ask about adding my no claims got on live chat, small wait but person sorted it while on chat”

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Posted 5 years ago

“Customer service was great when I had questions and the price was the best I could find. The app doesn't always work perfectly but is definatly useable”

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Posted 5 years ago

Hi there, thanks for leaving us a good review, please get in touch using LiveChat if you have any further queries about your policy or would like to go through any issues you have with the app.

Posted 5 years ago

“Perfect service”

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Posted 5 years ago

Thanks for the great review SC.

Posted 5 years ago

“Carrot insurance wasn't my first insurance provider, but it has definitely been my best. The reward system is great and encourages safe and efficient driving. Online customer service has been fast and helpful unlike other insurers who rely on an expensive phone service.”

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Posted 5 years ago

Thanks for the great review. We're glad you like our Live Chat service.

Posted 5 years ago

“Been with carrot for over a year and haven’t had any issues”

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Posted 5 years ago

Thanks for the review. Please get in touch using LiveChat if you have any queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Been with them for a year and price is good. Hard to get into contact with. There is no number to ring for help. And live online chat can be slow”

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Posted 5 years ago

Thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9.

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews