Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carrot insurance is the easiest telematics insurance I have used so far as the app is very accurate and the better driver policy means I don’t have to have anything fitted to the car.”

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Posted 5 years ago

“Very good customer service”

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Posted 5 years ago

“They are good easy total to”

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Posted 5 years ago

“Carrot were good and support was extremely helpful where needed. My wingman wasn't sent out at first but as soon as I let them know they dispatched one and extended my deadline for installing it. very happy with my decision to go with this insurance company.”

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Posted 5 years ago

“Great service and quick to deal with things, my only complaint is the lack of human interaction. Call centres can be expensive to run but it is much better to talk to somebody than a live chat service”

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Posted 5 years ago

“Their customer service is top notch. Also, I love how technologically advanced they are. I have never even heard of a phone working as a black box before. Yet carrot have managed to think of this. Amazing.”

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Posted 5 years ago

“Good customer service for the most part. Was on hold for a while at times but now theyve switched over to the fully online help center and got it all going, its very efficient and i get through to someone everytime and theyre always very helpful.”

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Posted 5 years ago

“I have recently had an accident all staff were very helpful at explaining the next steps, and were sympathetic as it was not my fault.”

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Posted 5 years ago

“Good value for money and affordable insurance for first time drivers would recommend”

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Posted 5 years ago

“Good value for money if you are happy to use a driving app and good with technology.A good way of ensuring safe driving . You need to be willing to use email to communicate with the company and arrange phone calls.”

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Posted 5 years ago

“Nice and easy way of using bluetooth and your car so they can track what you do in your car. No waiting around for a black box therefore can start earning weekly treats instantly:)”

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Posted 5 years ago

“Customer service is very heplful and prompt through live chat and prices are very reasonable, cancellation costs can be a bit steep but refunds are prompt. This is my second time using carrot as they have been the cheapest option regularly. My only issue is that the telematics app needs some tweaking as it doesn't take into account certain issues such as when the bluetooth device keeps running even after you have finished a journey.”

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Posted 5 years ago

“Found the online chat easy to use and answered my query”

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Posted 5 years ago

“First off, the price is without question the cheapest I have found after hours of hunting around and calling several other companies, so for that it’s a 10/10 - I have only had to speak to the online customer service once since this policy has been taken out, it solved the problem temporarily so I’m currently in communication with them regarding the Better Driver App. As I qualified for the App rather than the Black Box I found fro the first 3/4 weeks of the app it worked perfectly fine, easy to use, simple instructions, and the weekly treats you can collect are decent and all relevant places I would shop. Further down the line with the app, it’s starting to show signs off weakness, it’s not recording my driving properly and sometimes not even registering I’m driving at all. Luckily when this happens your score stays at 0 so I’m assuming it’s a fail safe so you don’t get your policy cancelled and doesn’t go into the red. Overall the insurance is fine, the app could use some touching up and re-development but apart from the app, haven’t found any issues with the insurer at all! Would rate a solid 7/10 overall.”

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Posted 5 years ago

“The cheapest insurance available, being my first policy of my own, only problem was trying to get in contact with a real person on the live chat, as the bot was unable to solve my issue, it took a while to reach a real person, but issue was solved immediately after contact with the real person.”

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Posted 5 years ago

“The price of the insurance is amazing. The customer service can be a little confusing but it’s easy to get around after a few minutes”

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Posted 5 years ago

“It's a brilliant monthly price for me and they have been helpful so far and I would like to continue with your company”

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Posted 5 years ago

“Much better than previous time (in a January). Response was fast and advice was simple and effective.”

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Posted 5 years ago

“When I needed to get in touch, I've got through quickly, the staff were friendly. I'm generally very happy being insured with Carrot Insurance.”

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Posted 5 years ago

“Good service. Cheap insurance renewal quote for my second year including breakdown cover. Easy to use rewards service.”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews