Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy access to the app when it is working although the team are great at rectifying any problems I have, super cheap insurance!”

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Posted 5 years ago

“Easy access to chat online and get fast solution rather than queuing on the phone”

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Posted 5 years ago

“- reasonable price compared to other blackbox/app insurers - more lenient with scores than other providers - poor customer service - app can be temperamental”

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Posted 5 years ago

“- generally cheaper than other black box/app insurers - more lenient with scores than other providers - poor customer service - app can be temperamental”

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Posted 5 years ago

“Easy to follow app/website and good customer service.”

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Posted 5 years ago

“When I started my policy with you guy I accidentally put in the wrong pass date on my licence, your team did everythink to help me, my policy did get cancelled over it but your agency helped me take out new policy with you guys and got everything sorted for me”

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Posted 5 years ago

“Quick way to solve queries on online live chat and prompt response”

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Posted 5 years ago

“Left alone and not pressured on my first year of driving”

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Posted 5 years ago

“I had no Choice but to choose Carrot Insurance, BUT it hasn’t ALL been bad. I have been intouch with the insurance company numerous times as my named drivers app hasn’t worked once, I was worried this would affect my over all insurance at the end of the year with mileage but Carrot have ensured me this is not a problem as I have reported it. Carrot gave me a £68 Amazon gift voucher for all the treats I have missed for the app not working which I think is brilliant. Carrot isn’t a great insurance company BUT for new drivers I could see why they would choose them.”

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Posted 5 years ago

“Although you do not have a phone number i am happy i can go onto live chat and speak to someone almost straight away!”

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Posted 5 years ago

“USELESS! Cancelled my policy as new car, cheaper policy without black box. Claimed my points on an amazon voucher 6 days later. Chased this, was transferred to 3 different advisors, to be told I have to wait a few more days! Absolutely useless company and so unreliable.”

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Posted 5 years ago

“Great price great customer service”

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Posted 5 years ago

“Quality device, really appreciate the help”

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Posted 5 years ago

“It’s actually quite a good company, easy black box fitting as it is in your phone! Staff are very helpful, easy to figure out, only thing I don’t like is my app has been working for a couple of weeks, and the only way you can connect is through the live chat! However saying that the live chat is good as it narrows down your problems and connects you to the right person! It is very quick and easy and the staff member I spoke to was really easy going and helped me as much as he could! I actaully like the insurance company! Also after an accident they were very understanding and helped me so much to get what I deserved I would definitely give it 4/5 or 9/10 😊👍”

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Posted 5 years ago

“Poor customer service system, live chat takes forever when I don’t have time to wait around for it and it took seven attempts on it to solve a problem with my wingman. I went a month without it working because of this which brings up concerns of me being blamed should anything go wrong. App is not good and records me walking even after I’ve parked which of course uses up valuable mileage. Not happy with this service and if it weren’t for the outrageous cancellation charges I’d no longer be with the company. The only positive thing is the price”

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Posted 5 years ago

“Really impressed with Carrot. I have renewed for a third year! If you have a problem the customer service is great, especially the live chat, always someone on hand to help. The treats earned through the better driver app are a lovely perk! Keep doing what you’re doing carrot!”

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Posted 5 years ago

“great service over the phone phoned regarding the app and got all information needed”

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Posted 5 years ago

“Very good customer on the online chat”

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Posted 5 years ago

“Had insurance with them last year, very straightforward, blackbox was simple to install and experience was good”

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Posted 5 years ago

“Good service, prompt answering any questions and rewards for good driving is great.”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews