Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great insurance company and a good customer service”

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Posted 5 years ago

“Carrot insurance is great for new drivers. This insurance gives you an incentive for improving your driving through rewarding you with vouchers! However after dealing with numerous queries, communication is quite poor. I received no direct contact when I was trying to deal with my claim.”

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Posted 5 years ago

“The concept is excellent and works brilliantly. The customer service is also very good. I got myself a new phone and the person on the other side of the live chat reset the App in less than 10 minutes. The only downside there might be is if your phone doesn't connect to your car straight away - although I did not have this problem so cannot comment more. 10/10 would recommend.”

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Posted 5 years ago

“The service is easy and the customer service is quite good the only let down is that the black box looks at how bumpy a journey is and I know it would be bad if you go fast over a speed bump but the roads in my area are very holey and in bad condition which gives me a bad score on my dashboard”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“After searching for a while for an insurer and not being too sure ho to go with, I am so glad that I chose Carrot. The customer service is excellent and really easy to use with the live chat. The advisors have been very helpful and resolved all of my queries. They are also very understanding when things haven't gone as planned. I'd certainly recommend Carrot for any first-time vehicle owners! Certainly one to trust that all will be in hand.”

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Posted 5 years ago

“There is always an issue with the app. It can never track my journeys even though I follow all instructions and then the app always wants new photos even though all info has been provided”

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Posted 5 years ago

“The customer service is always amazingly helpful. They always try their best to help even if they’re options are limited. The only downside to the policy is the phone app not being completely functional at all times but it does the job”

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Posted 5 years ago

“Carrot insurance are a good company to go with if your in need of a black box, easy to set up yourself. Only problem is it can take a few hours to get through to talk to someone and some people are not helpful and don’t seem to want to help”

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Posted 5 years ago

Hi. I'm really sorry you've not been happy with the service so far. I'd like to look into this further for you, Please get in touch with us over our Live chat service and we can look into this for you.

Posted 5 years ago

“Carrot insurance has been really helpful I have had a black box and if I have any inquiries about the scores then the live chat has been really helpful to find out information regarding the scores”

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Posted 5 years ago

Thank you for your review. We're glad you like our Live chat service and have been able to get the help you needed.

Posted 5 years ago

“The app doesn’t run correctly, it carries your journey for upto 12 hours and logs it as a minus score. You cannot physically talk to someone as it is all done on the live chat. In some ways, the live chat is great but some times you just need to physically talk to someone and to not even have the option is appalling! I’m really disappointed and have been mis-sold my insurance policy!”

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Posted 5 years ago

Thank you for getting in touch. I'm sorry about the experience you've had with us so far. If you'd like to discuss this further do get in touch with us on the LiveChat. We will arrange a call back for you if you'd prefer to discuss the issues with your app over the phone.

Posted 5 years ago

“Simple and efficient set up. Good price. Good chat service to answer questions. Very satisfied.”

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Posted 5 years ago

Thank you for the review. We're glad that you like our Live Chat service.

Posted 5 years ago

“App is unreliable”

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Posted 5 years ago

Hi Dylan. I'm sorry if you are having some issues with your app. Please can you contact us on Live Chat and we can help you with this.

Posted 5 years ago

“If I could give no stars I would! Asks for driver and named driver to continuously have Bluetooth on, and so recorded you in other cars , busses and trains. Absurd idea. They messed up on day one, having revireded my son driving when he was in fact in work and had been for three hours. No phone to call and speak to anyone. Want you to “live chat”. Completely amateurish. Pathetic, waste of a company. Please, please avoid. The “good” reviews are written by their own staff I’m certain. My son is cancelling after only one day with them. Big mistake on our part going for cheaper insurance. Rather pay extra for a proper company. I am livid.”

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Posted 5 years ago

Thank you for getting in touch Kelly. I would like to look into this for you more. Can you please get in touch with us via the Livechat and we can look into this for you.

Posted 5 years ago

“Been awful to start with. Problem with the app so I got threatened for cancellation. Than they say my mum (named driver) has claimed when she hasn't. Crazy stuff this!”

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Posted 5 years ago

Thanks for getting in touch. I’m sorry to hear about your experience with us so far. I’d like to investigate this for you, would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 5 years ago

“The live chat is a great feature to enable access to quick and reliable information. However, since taking out my policy I haven’t been able to access my dashboard once even after multiple attempts to change my login and I have spoken to members from the live chat and they were unable to help me. This is a huge let down for me as I’m unable to monitor my driving score which was one of the key factors of advertisement when I came across carrot insurance!”

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Posted 5 years ago

Hi there, I am sorry that you are having this problem. If you can get back to us on the Live Chat we will be able to log this with our IT team to investigate for you.

Posted 5 years ago

“Overall good experience, tho I think app is not great, how it records speed bumps as not smooth driving is getting to me. I go through 10-12 speed bumps on my way to work and that impacts my score”

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Posted 5 years ago

Thank you for the review Eddie. If you contact us on LiveChat we can look into this a bit more and see if we can help you improve your scores.

Posted 5 years ago

“I’ve been using carrot Insurance For 2 years and never had any issues. Overall I had a great experience!”

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Posted 5 years ago

Thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy

Posted 5 years ago

“Really cheap insurance, great customer service. I couldn’t ask for anything better!”

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Posted 5 years ago

Thanks for the great review Cassie. We're glad you are happy with the service.

Posted 5 years ago

“Cheapest car insurance policy, easy to purchase and no unnecessary question:)”

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Posted 5 years ago

Thanks for the great review Ayesha. We're glad you found the whole process easy.

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews