Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The charges incurred after taking out the policy due to slightly different dates on information are obscene!i get charge for this but your letter informing me has a date of 6/8/19 when policy wasn’t taken out till October, the phone number you have to call is in effect obsolete as it refers you to a web service which is obviously an old letter, so your communication to me is out of date but no penalty for you but £150 so far to me!! The web service is too slow and a verbal conversation would be over in 5 to 10 minutes but due to this system it takes nearly an hour! The insurance cost is good but it looks and feels like you put out a cheap price in the hope you can find anomalies to make up the premium price quoted. I have never experienced anything like this for any other policy I have taken out and wouldn’t take another policy or recommend as a result. The Bluetooth tracker system is also an issue we are still trying to resolve As it doesn’t seem to connect us all properly and keeps disconnecting and as you seem to charge for anything it’s causing us more anxiety with threats of cancellation or more charges, never exPerienced anything like this before!!”

Helpful Report

Posted 5 years ago

Hi Cameron, thanks for getting in touch. When you are quoted a policy price, this is partly based on the amount of driving experience you have which is why there is a charge when the we need to correct this. If you are still experiencing issues with the app please do get in touch with us on LiveChat and we'll be able to look into this for you.

Posted 5 years ago

“Fast and reliable service no black box partically needed and you can just Download the app”

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Posted 5 years ago

Thanks for the great review Ben. We're glad you are happy with the app.

Posted 5 years ago

“Great service when speaking to someone always very helpful no complaints”

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Posted 5 years ago

Thanks for the great review Sophie. We're glad that you are happy with the Live Chat service.

Posted 5 years ago

“Customer service is not good, almost got charged additional fees, I have read that this is a common issue. The app is broken, but insurance price is great.”

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Posted 5 years ago

Hi xxx, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy or about any fees you've been charged. https://bit.ly/2XayuC9

Posted 5 years ago

“Quick and easy and really easy to understand what your buying”

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Posted 5 years ago

“Happy with the online services however the wait is little long.”

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Posted 5 years ago

Hi Kacper, thanks for leaving us a review. Mondays are our busiest day so you will find shorter wait times if you are able to chat to us on other days.

Posted 5 years ago

“Customer service”

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Posted 5 years ago

Hi, thanks for getting in touch. Please get in touch using LiveChat if you have any further queries about your policy.

Posted 5 years ago

“I have had a few issues with the policy due to being incorrectly charged extra because my proof of no claims was not sufficient, although it has now been confirmed to be okay. This money is going to be reimbursed and everyone I have spoken to since has been very helpful.”

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Posted 5 years ago

Hi Cameron, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy.

Posted 5 years ago

“Been with carrot for three years now, I do like the live chat as it is quick way of answering enquiries however sometimes the live chat disappears and you have to start with all the automated questions again which is frustrating. Sometimes wish the telephone calls would come back. The price is always good. Customer service is also very good.”

Helpful Report

Posted 5 years ago

Hi Loreta, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Very easy to work with and the web chat feature is great”

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Posted 5 years ago

Hi Dominic, thanks for leaving us a review. We're glad you like the LiveChat service.

Posted 5 years ago

“The customer service from Carrot is fantastic, I love the live chat option on the website and have used this a lot recently as my insurance was due for renewal. My renewal price came out cheaper than any other providers, and it was really easy to renew online. I had a couple of issues with my app when it came to renewal, I used the live chat option and it was resolved quickly by Nat and Jake telling me what I needed to do in order to get it up and running again. Fantastic service.”

Helpful Report

Posted 5 years ago

Thanks for the great review Ellie, I’ll pass your kind words on to Nat and Jake.

Posted 5 years ago

“Easy to set up and good price”

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Posted 5 years ago

Thanks for the great review. We're glad you found it easy to set up.

Posted 5 years ago

“Great insurance company been, always there when you need there help quick and fast! Would highly recommend”

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Posted 5 years ago

Thanks for the great review Morgan. We're glad you would recommend us.

Posted 5 years ago

“Found it very easy to renew with carrot, Live chat is a easy way to get in contact. Would defiantly recommend”

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Posted 5 years ago

“I’d say receiving my insurance quote was fairly easy over the phone as it normally is however I highly dislike the whole ‘live chat’ system, the company wanted me to send my documents so I thought it would be quick and easy via email but instead I had to do this by live chat where I sent my documents all in one and then received emails and letters in the post multiple times saying I haven’t attached my documents because ‘live chat’ isn’t reliable, off course in the end problem was solved but the moral of the story is an agent is easier to speak to on the phone or a in use email address would be much more convenient for me as a customer personally. I hope something could be done about this.”

Helpful Report

Posted 5 years ago

“Easy to use driving app and very responsive live chat with solving problems. Only downside is the app connecting and disconnecting when the car is in use. Sometimes just won’t recognise it’s linked to the car and also then doesn’t click off when the car has been parked up for hours. E gifts are a really good reward too 👍🏻”

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Posted 5 years ago

“Easy to use service”

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Posted 5 years ago

“Carrot insurance has been great so far it’s my first year with them. However, I will be renewing my policy with them for sure! Cheap insurance and have always been very helpful with any problems/issues. Customer service over the phone and on the live chat is very quick and problems have always been solved. Couldn’t recommended them enough! I have the wingman gadget in my car and I don’t have a bad word to say!”

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Posted 5 years ago

“Really good price and the app is easy to use the only bad thing is have to wait ages on the online chat would be much easier sorting problems out by phone.”

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Posted 5 years ago

“Customer service is helpful. Easy to use website.”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews